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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. Oct 18, 2009 #61 of 371
    guitardude5

    guitardude5 Tivo Dude

    9
    0
    Dec 28, 2007
    Florida
    I just recently had the TA installed by BH. They did not offer the year of rental for free. I suppose I'll try calling after my first bill arrives. It took a few minutes of the tech calling in to find out how the TA works, but overall it went really smooth. I thought I would share the list of BHN's SDV channels. Here is the 'official' list.

     
  2. Nov 7, 2009 #62 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    Thanks. I'll check out Chiller to see what they show. I only mentioned Twin Peaks because it's probably the most followed show they have. But I don't watch it.

    Hey, do you have any NON TiVo TVs with a brighthouse connection? New software. Hate it.
     
  3. Nov 7, 2009 #63 of 371
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Nope ... no Brighthouse DVRs here. TiVo all the way. :up:
     
  4. Nov 7, 2009 #64 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    That's my goal now if I can figure the best subscriptions and deals.
     
  5. Nov 22, 2009 #65 of 371
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    I found a bunch of new channels on my THD I can't receive ... looks like more SDV:

    752 BBC America HD
    753 Cartoon Network HD
    754 Crime & Investigation Network HD
    755 E! Entertainment Television HD
    756 Fox Business Network HD
    757 Fuse HD
    758 G4-video game television HD
    759 Investigation Discovery HD
    760 HLN HD
    761 Independent Film Channel HD
    762 MSNBC HD
    763 Disney XD HD
    764 Planet Green HD
    765 Style HD
    766 Turner Classic Movies HD
    767 History International HD
    768 Women's Entertainment HD Feed
     
  6. Nov 23, 2009 #66 of 371
    jhowell

    jhowell New Member

    38
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    Sep 19, 2006
    FL
    There was an announcement from Brighthouse Networks in the St Petersburg Times this weekend that they are moving more channels to SDV on or after December 21. Existing channels that are moving include 221-232, 241-256, 701 and 702. Also, 25 new HD channels will be added, mostly HBO, Cinemax and Showtime variations, all SDV.

    I had been holding off on getting tuning adapters for my TiVos, but I will need them now in order to get Showtime in HD (channel 701) to watch Dexter.
     
  7. Nov 23, 2009 #67 of 371
    trtsmb

    trtsmb New Member

    6
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    Apr 30, 2009
    We had the tuning adapter installed today but still can't see 767, 768, 763, 761 and a few other ones. Are these not activated yet by Tampa BH or is Tampa BH making them a premium tier?
     
  8. Nov 28, 2009 #68 of 371
    GordonHelser

    GordonHelser New Member

    7
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    Nov 24, 2009
    I called BH tech support today and asked for a tuning adapter. The rep knew what it was and said he had to transfer me to sales to schedule it. The sales rep had no clue. He finally found it. Then I told him it was free for the first year. He argued for a while but finally did some research and found that it is free for the first year. Be sure to ask for that. It will not be automatic, from what I can tell. My install is Dec 1 along with RR Lightning 40/5. I am unhappy with BH for not mentioning the tuning adapter in the letter about SDV disabling my Showtime and Cinemax Dec 21 because I have cable cards.

    Gordy in Tampa. TiVo user since 2000. 7 TiVo's. 6 in use.
     
  9. Nov 28, 2009 #69 of 371
    flyers

    flyers New Member

    41
    0
    Dec 19, 2006
    Tampa
    TRTSMB - that's correct, not all channels are active. It would seem that BHN is having problems with the rollout.

    For more on this, you might check out the BHN-Tampa boards at www.tampahdtv.com.
     
  10. Nov 30, 2009 #70 of 371
    NickIN

    NickIN New Member

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    Dec 26, 2002
    Indiana
    I wonder if BH Indiana has these yet.... Anyone know?
     
  11. Dec 3, 2009 #71 of 371
    sharp1

    sharp1 New Member

    69
    0
    Jul 20, 2002
    Tampa
    I'm in Brooksville, on Tampa's Brighthouse. Does anyone have any tips on what I should ask the CSR to look for as far as the tuning adapter and year free go?

    I want to try and avoid confusing them as much as possible, and hopefully get my free year with a minimum of hassle.

    Thanks in advance.
     
  12. Dec 5, 2009 #72 of 371
    flyers

    flyers New Member

    41
    0
    Dec 19, 2006
    Tampa
    Sometime Thursday, I began losing access to a random set of SDV channels. The missing channels do change over time.

    I am in the Port Tampa City area near West Shore & Interbay. Anyone else seeing this odd behavior?
     
  13. Dec 7, 2009 #73 of 371
    GordonHelser

    GordonHelser New Member

    7
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    Nov 24, 2009
    RR Lightning went in fine. They are still trying to get the tuning adapter to work. It has been a week. FYI.
     
  14. Dec 14, 2009 #74 of 371
    pugru2

    pugru2 New Member

    6
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    Dec 12, 2009
    I know it's long, I'm sorry. But there are some issue you may run into that this addresses for you. So you will know what to ask for, if you decide to go ahead with BS, I mean BH and TIVO HD.

    Because we got a great deal from Best Buy on a HDTV, we decided to get the TivoHD. It has take 5 installers to the house, dozens of phone calls and 2.5 weeks to finally get it working. It turns out that the Cablecard was registered to Hillsborough county BH (I'm in Pinellas). We were not receiving any DIGITAL channels at all for 2 weeks because the cablecard did not work. We had only the basic/standard cable channels and the basic HD channels.

    What we were told the first time we complained was that we need a tuning adapter for the SDV channels and that would fix everything. The second installer put in the tuning adapter and we then had fewer channels. We then only had the basic cable and HD channels (no tnt, tbs, disney, etc....). The installer responded with your hub is down, all the channels will be back by the end of the day. They were not, so we checked the cable in another room and all the standard and basic channels were working.

    We call again, they offer a discount for the week we were missing the channels and that it would be another 5 days before an installer could come out. He doesn't show (even though we were home, he reported no one answered). Called again and insisted that they send someone the very next day, with an extra cablecard and tuning adapter. He had neither, blamed it on being a weekend and the warehouse was closed. He couldn't fix it either but sets up an appointment for Monday (today).

    It took about 2 hours with TECHNICIAN (not an installer) and it finally works. I decide now is finally the time to ask about this whole FREE tuning adapter thing. Tivo CS was no help, said to call the cable provider (I figure they should at least acknowledge that not all cable companies will provide a free unit). I call BH, and talk to 3 different people, and NOTHING. They refuse to give us the Tuning adapter for free, not even the first year. They barely gave a discount on the 2.5 weeks w/o digital cable.

    I think it's time for FIOS. Any suggestions?
     
  15. Dec 14, 2009 #75 of 371
    eaayoung

    eaayoung New Member

    150
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    Feb 4, 2008
    Orlando, FL
    FIOS is wonderful. With it's increased bandwidth you shouldn't need a TA. I had it when I lived in the bay area and loved it.

    Wish I could get it here in Orlando.
     
  16. Dec 15, 2009 #76 of 371
    GordonHelser

    GordonHelser New Member

    7
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    Nov 24, 2009
    Don't give up on the free year of Tuning Adapter. Tell them that you have friends (us) who have had tuning adapters installed and got the free first year. Tell them that your friends told you that the rep on the phone had to do some research on the Tuning Adapter and they found the code they are supposed to enter to get the free year. The rep I talked to had never heard of a tuning adapter, but he read up on SDV and tuning adapter and found the info to place the service call to get my tuning adapter installed and the code for the free first year.

    I had my cable cards installed a few years ago and it did take them several visits to get them working. See my separate post here on my TA experience.
     
  17. Dec 15, 2009 #77 of 371
    GordonHelser

    GordonHelser New Member

    7
    0
    Nov 24, 2009
    It has taken two weeks and several visits and several Tuning Adapters and replacing my two single cable cards with a multi card, but they finally got my Tuning Adapter working today. I don't think the cable cards were the problem. HERE IS THE SOLUTION, for the Tampa area, at least: Have the person that installs your TA call the NOC and ask for Gary. Apparently he is only available after 3pm. He got it working right away. He had them power down the TiVoHD. Power on the TA and wait until the green light stays on solid. Takes several minutes. Then power on the TiVoHD. And Gary did his magic at the NOC somewhere in there. The installer asked him what he did for future reference for future installs and Gary would not tell him. I think Gary wants job security. Schedule your visit for after 3pm and hope that Gary is in the NOC that day. Good luck.

    Gordy in Tampa. TiVo user since 2000. 7 TiVo's. 6 in use.
     
  18. Dec 15, 2009 #78 of 371
    comedygirl24

    comedygirl24 New Member

    10
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    Dec 14, 2009
    That's nice... thanks for the post.
     
  19. Dec 16, 2009 #79 of 371
    megory

    megory Advanced TiVoOligan

    1,411
    0
    Jan 22, 2003
    BH, South...
    That's great information! I wonder if St Petersburg can connect with him? And do you have a clue if he works weekends?

    I've printed your posts to use when the technician comes to my house. Mabye this weekend.

    Thanks Gordy!
     
  20. Dec 18, 2009 #80 of 371
    pugru2

    pugru2 New Member

    6
    0
    Dec 12, 2009
    Finally a rep actually found the code for the discount. For those who need it it is X1, I believe is what we said. Not only that I called her about something else, accidentally mentioned the bogus charge, hung up, and she called me back with the info about the discount. I'm amazed. It sucks thought that I only spoke with 1 out 5 reps that could get this right.

    I deleted my previous post because I received the discount.
     

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