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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. Aug 19, 2009 #21 of 371
    scottopus

    scottopus New Member

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    Oct 26, 2004
    Seminole, FL
    I really want to receive the Big Ten Network this fall for football. Since Brighthouse has change the "sports pack" to SDV, I'm not able to get it anymore. I wanted to wait to see how Brighthouse Tampa was going to handle TA. I was hoping for a free year like Orlando but that doesn't seem to be the case. So now I need to determine what it's going to cost. It appears that the TA is $3.80 per month per unit (I only need 1).

    Is there an installation cost for installing the TA?

    Besides the "sports pack", what other channels are currently be sent via SDV (I have the North Pinellas lineup)?

    From reading the forum, most people have had success getting their TA via the E-support. Is this still the case?
     
  2. Aug 19, 2009 #22 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
  3. Aug 23, 2009 #23 of 371
    guarh

    guarh New Member

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    Jul 18, 2008
    I chatted with support a month ago about TAs and they said its free for the first year. Why would they treat us any different than Orlando customers. Pressure them if necessary.
     
  4. Aug 27, 2009 #24 of 371
    scottopus

    scottopus New Member

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    Oct 26, 2004
    Seminole, FL
    Wrote E-support last night for a TA. In the email, I included a link to the Orlando Sentinel blog about the TA being free for the first year. Here's the email I got this morning:

    So we'll see how it goes tomorrow. I'll have my print out of "How to install a Tuning Adapter for switched digital video" to refer too.
     
  5. Aug 28, 2009 #25 of 371
    deanhuff

    deanhuff New Member

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    Aug 28, 2009
    scottopus, I had an appointment yesterday for my new Tivo HD with BH Tampa. I ended up with 1 S CableCARD and a Cisco Tuning adapter. The tech had trouble with activating the second S CableCARD and said that I'll have to wait about a week for him to get another one.

    On the TA front, he said this was the first one he's seen. He plugged it into the wall but, I don't think the TA is activated. When I go through the TIVO setup menu for the TA, it says there are no channels. Also, having the TA in the mix caused video on my Tivo to freeze up after a couple of hours. I ended up unplugging it.

    Do you know which BH Tampa channels are SDV? Also, please let me know how your installation goes.

    Thanks
    -Dean
     
  6. Aug 28, 2009 #26 of 371
    deanhuff

    deanhuff New Member

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    Aug 28, 2009
    I just called BrightHouse and I got some more information. This information is direct from a customer service rep but keep in mind, I get different answers to the same questions depending on who answers the phone at BrightHouse

    1. I mentioned scottopus' email to e-care about 1 year free for the Tuning Adapter. After a little pestering, the rep signed me up for 1 year free as well. (3 previous calls, everyone insisted that the TA was 3.95 a month and there was no 1 year free period)

    2. CableCARDs are 2.95 a month. It doesn't matter if you get 1 M (multi stream) card or 2 S (single stream) cards. So get a M card and save yourself 2.95 a month :)

    3. All the 800's and various sports packs are SDV additionally, ESPN News HD, ESPN U HD, CNBC HD & FUEL HD are also SDV.

    Another tech is coming out tomorrow between 10 - noon with a M card. The customer service rep also assured me he'd get the tuning adapter working accordingly. Personally, I don't think I'll be watching any of the current SDV channels but I would like to get the TA in place for any future channels.
     
  7. Aug 28, 2009 #27 of 371
    TomRaz

    TomRaz New Member

    261
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    Feb 28, 2002
    Dean the TA needs to be authorized to your account just like the cable card does. The same phone number the tech calls to match your host id from your tivo to the cable card can handle the pairing up of your TA also.

    Make sure you have the usb cable from the tuning adapter plugged into tivo and the incoming cable from BHN should go first into the TA and then out to the input on the Tivo.

    Also your Tivo should automatically detect the TA once you plug in the usb cable and it should start working properly once they pair everything up.

    Speed, CNBC and BIO HD are the 3 channels that I need the TA for.
     
  8. Aug 28, 2009 #28 of 371
    eaayoung

    eaayoung New Member

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    Feb 4, 2008
    Orlando, FL

    Good luck with the TA. If you have poor picture check the cables shipped with the unit. Many of TA installed here in Central Florida had bad cables. I think is was the USB cable.
     
  9. Aug 29, 2009 #29 of 371
    deanhuff

    deanhuff New Member

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    Aug 28, 2009
    The M CableCARD went in with no trouble. The tech was not able to get the TuningAdapter working. I've got my 3rd appointment for a tech on Monday...he said he was going to bring about 5 Tuning Adapters out with hopes that one will work. Hopefully the 3rd trip out is a charm!
     
  10. Aug 30, 2009 #30 of 371
    bonita5064

    bonita5064 New Member

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    Jan 27, 2009
    To Windracer:

    I did get my M-Card from Brighthouse Networks, but half of them, didn't have any Idea how to set up my DVR or that I needed a tuning adapter. I had to order my own tuning adapter.

    Bonita
     
  11. Aug 30, 2009 #31 of 371
    flyers

    flyers New Member

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    Dec 19, 2006
    Tampa
    took a little effort to get my TR working in early June. I had the cable running through my UPS, which apparently impeded the initial authorization hits. Hooked the cable direct, and all it started working. Once it was working, I was able to re-route the cable through the UPS to protect against surges.

    Not sure if this applies to your set up, but I thought I'd add my experience just in case.
     
  12. Aug 31, 2009 #32 of 371
    scottopus

    scottopus New Member

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    Oct 26, 2004
    Seminole, FL
    The installing tech called me at 4 PM for my 4-6PM appointment that he didn't have any TA's and would like to reschedule the appointment. I asked when are they expecting some TA's to be available? To this he said he didn't know when. I said why setup another appointment if you don't even know if you'll have a TA to install. He had no answer to this logic. I told him I didn't want to set up until they got more TA's. I called Brighthouse customer service and got the same message. So currently have no TA and no appointment to get one.
     
  13. Aug 31, 2009 #33 of 371
    deanhuff

    deanhuff New Member

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    Aug 28, 2009
    Visit #3 from the cable company resulted in no change. The tech arrived with no new TA's and no knowledge of what a TA is. I called customer service back and they tell me a "senior tech" is coming out today or tomorrow morning. If they show up, it will be visit #4.

    Flyers...thanks for the heads up on possible line troubles. I'll be sure to connect everything with a straight shot to the TA when it's being set up.
     
  14. Aug 31, 2009 #34 of 371
    orangeboy

    orangeboy yes, I AM orangeboy!

    4,083
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    Apr 19, 2004
    East Moline, IL
    I just went OTA and have 2 SCARDs and a TA sitting by the door waiting for a BHN tech to pick them up on Wednesday. Should I send him to Tampa? ;)
     
  15. Sep 2, 2009 #35 of 371
    deanhuff

    deanhuff New Member

    9
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    Aug 28, 2009
    Yesterday had tech visit #4 in the AM (he knocked but we didn't hear him :)) Visit #5 happened in the PM. This time the tech brought out his "supervisor". For some reason they keep on coming out thinking that I need a new MCard. That problem was already fixed in vist #2.

    Neither of them brought new Tuning Adapter equipment and they both failed at attempting to get my existing TA up and running. I was promised that today someone will come out with new hardware. I am not holding my breath.
     
  16. Sep 3, 2009 #36 of 371
    deanhuff

    deanhuff New Member

    9
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    Aug 28, 2009
    So sixth trip was the trick. The tech swapped out my Tuning Adapter for a new one and everything worked just fine.
     
  17. Sep 3, 2009 #37 of 371
    scottopus

    scottopus New Member

    26
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    Oct 26, 2004
    Seminole, FL
    Well it took three additional calls to actually get an appointment scheduled. The last person (Lynn) I talked to at Brighthouse confirmed that they had a TA to install before setting up the appointment. This didn't happen the previous two times. Once she confirmed they had one she asked what time was good for me. I asked for 4-6PM. She put me on hold then came back to say that they could do that time but might be a little early. I thanked her for helping to get the issue resolved.

    I got home at 3:30 PM expecting them to be early. I got a call at 5:30 PM that the tech was running late and should be there around 6:30 PM. The tech should up at 6:20 PM with a new Cisco STA1520 TA bagged up. I asked if he every install one and his answer was no. He went on to say when they handed him the TA at the "warehouse" they wished him good luck. I told him I had the instructions printed out. He followed the Tivo instructions exactly. Once the unit powered up, he said to give it some time before seeing if it will work. I told him that he needs to call and get the TA tied to the Cablecard. He called Brighthouse FOD or FOL or somthing like that. He told him that he was installing a Digital Tuning Adapter and it was hooked up and it ready for them to program it. The first person he called didn't know what to do so he hung up on her. He then placed another call and got someone who's done one before. The tech was on with him for about half hour. You could hear the person on the other end of the line talking to two other people. When it was all said in done, they said it was ready and should be working. Looking at the Tivo TA diag screen under "network status", the TA was still showing Uninitialized. The tech then called to schedule another appointment tomorrow. I asked what is the person going to do tomorrow that he didn't do? He wasn't sure but there wasn't anything more he could to this evening. I told him that it was installed correctly but something on the setup end wasn't done right. We went back to the Tivo TA diag screen under network status and saw that it changed from uninitialized to idle. Tivo was still unable to see the SDV channels. The tech left for his next appointment. Since the status changed, I felt the TA might be working but wasn't working with Tivo correctly. I rebooted the Tivo and only unplugged the power to the TA leaving all other connections (Coaxial and USB) alone. Once the tivo powered up completely, I plugged the power back into the TA. The green was flashing for about two minutes then went solid. After that happened, Tivo put up a message about check to see if channels are available or something like that. I choose continue and changed Tivo to a SDV channel (809 Big Ten Network). About a two seconds later, the channel came up. All things considered, I pretty happy to have a working TA even after all the calls.
     
  18. Sep 3, 2009 #38 of 371
    orangeboy

    orangeboy yes, I AM orangeboy!

    4,083
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    Apr 19, 2004
    East Moline, IL
    Nice! You need to update your signature now ;)
     
  19. Sep 3, 2009 #39 of 371
    scottopus

    scottopus New Member

    26
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    Oct 26, 2004
    Seminole, FL
  20. Sep 4, 2009 #40 of 371
    scottopus

    scottopus New Member

    26
    0
    Oct 26, 2004
    Seminole, FL
    The TA worked all night then the middle of this morning the solid LED started to blink and I lost the SDV channels. My wife tried removing just the power on the TA and then rebooting the Tivo the rebooting the TA. I guess I need to read up how to fix the green blinking eye of death.

    [​IMG]
     

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