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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. Nov 1, 2013 #301 of 371
    igirl

    igirl Tivo and EyeTV User

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    Feb 5, 2011
    Sarasota, FL
    I'm jealous of your Roamio :cool: - tempted to upgrade our P4 - but you're right Brighthouse copy protects so much it's hardly worth it - except for the 2 extra tuners of course!

    Interesting that they would let you pick up new boxes without a truck roll - and thanks for the warning that a CableCard is included in the "Tuner Pack" if we ever got one of those. CableCards should be interchangeable between Tivo boxes without programming - and we already have two and likely won't ever need more than that.

    My experience with Brighthouse in FL is not so good - we've lived in 2 houses here since arriving the first of the year (rental and then purchase) both times it took multiple "appointments" to get things running correctly. We got the same tech at first, both times - who hates Tivos. He was also lazy and angry and did sloppy work that needed correcting. This last time all he did was complain that he was losing money because BH pays by the job and our job was too hard and taking him longer than he wanted. Both houses needed some re-wiring - the Tivos were NOT a problem - the tech was.
     
  2. Nov 1, 2013 #302 of 371
    sbiller

    sbiller Active Member

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    May 10, 2002
    Tampa, FL
    I had a very good experience on my recent new service activation in Tampa. The technician was very professional and did a good job setting up my system. I knew a lot more about TiVo than her so she sort of let me handle the CableCARD activation process. My CableCARD was paired on the first try. She did want to connect the Tuning Adapter in-line with my TiVo box and I insisted on a 2-way splitter to avoid MoCA troubles since the TA doesn't pass the MoCA signals. She also gave me a POE filter at no charge but instructed me incorrectly to place the POE filter on the Cable Modem input. I actually installed it on the coax feeding my whole home in my front-entry closet.

    Finally, I did upgrade from my base 4-tuner Roamio to the 6-tuner Roamio Pro. I was able to re-pair the same CableCARD with the Roamio Pro. The initial CSR on that call was confused and wanted to send a truck but I insisted on being transferred to someone to pair it over the phone. The Priority Resolution Team member I was finally transferred to was able to easily pair the card over the phone. He did want me to cycle the power on my Roamio which wasn't necessary (i.e., I ignored that request).

    While BHN does lock-down all but the broadcast channels, this only impacts the downloading of protected programs. Within my home, I am able to stream everything to my iPad or iPhone. OOH streaming of protected channels seems to work with live channels only which is interesting and discussed elsewhere on TCF.
     
  3. Nov 1, 2013 #303 of 371
    windracer

    windracer joined the 10k club

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    St. Pete, FL
    Yeah, then he can take credit for that too! :cool:
     
  4. Nov 1, 2013 #304 of 371
    BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    And you took the time to let me know about this experience when?? So I could do something about it....
     
  5. Nov 1, 2013 #305 of 371
    BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Which part? I'm cherry picking this conversation lol :)
     
  6. Nov 1, 2013 #306 of 371
    windracer

    windracer joined the 10k club

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    Getting the copy-protection flag turned off so we can use out-of-home streaming.
     
  7. Nov 1, 2013 #307 of 371
    BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    You can use out of home streaming now I thought with Roamio.....just so long as it's live (meaning its sucking up one of your tuners).
     
  8. Nov 1, 2013 #308 of 371
    windracer

    windracer joined the 10k club

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    That's a workaround, yes, but not very useful. It'd be nice to be able to stream recorded content that is marked with the copy-protect flag.
     
  9. Nov 1, 2013 #309 of 371
    BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    That part I can't fix for now...although technically speaking I don't understand why that's an issue if Tivo did it right. This isn't a situation where you are moving the material a 2nd time you are simply streaming it. That's still copy once UNLESS Tivo is doing something bizzare. Streaming is streaming not streaming is copying.
     
  10. Nov 1, 2013 #310 of 371
    BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    So what you really want is the ability to move the content from one device to another not streaming.
     
  11. Nov 2, 2013 #311 of 371
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,445
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    Apr 17, 2000
    Nevada
    Streaming outside the home has no real precident. The only people currently doing it are Fish and DirecTV and they have specific relationships with the providers. And even still Dish is being sued over it. TiVo must adhere to the wishes of CableLabs. We don't know if they specificlly told TiVo to limit outside the home streaming to "copy freely" content, or if TiVo is being overly cautious, but this is NOT the same as inside the home streaming. Inside the home streaming had a precident set by the cable company DVRs so there was no risk for TiVo to impliment the same feature. Outside the home has no precident with cable so if the cable companies don't like it they could fire back and land TiVo in court.

    All people are asking your company to do is adhere to the wishes of the content providers instead of imposing your own copy restrictions. The only content provider that currently requires their content to be set to "copy once" is HBO. Most cable companies protect all Premium channels to appease the movie studios and people seem to be OK with that. But you guys, and Time Warner, take it upon yourselves to "protect" everything to the detriment of the customer and we don't know why. All we can figure is you're anti-TiVo and are attempting to limit their competitive edge by cutting off their more appealing features.

    I don't know if it's within your specific power, but it is within your companies power to disable the "copy once" flag on all channels except HBO. Setting everything to "copy once" is a choice you're company is making for whatever reason and it's hurting TiVo customer's ability to use the products they paid for to the fullest of their capabilities.
     
  12. Nov 2, 2013 #312 of 371
    igirl

    igirl Tivo and EyeTV User

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    Feb 5, 2011
    Sarasota, FL
    Up until now I wasn't aware we had an official BHN presence here in the Tivo Forum - plus, it never occurred to me that this would be the place to go for reporting such things but I won't go into any details in the open forum - if you are interested in specifics please PM me.

    FWIW - we also happened to have BHN back home in California and they were excellent.

    Given the choice we have between Comcast or BHN, I'll still go with BHN every time. When we moved from the last house into the one we bought about 7 weeks ago, I had to take the old TA boxes and cable cards in as well as my modem to get everything realigned for the new account/location. The gal at the counter was very sharp and really understood what was going on and got it right the first time through - including a promotional coupon code and everything. I think she might have happened to be a supervisor, but it was very good.
     
  13. Nov 2, 2013 #313 of 371
    windracer

    windracer joined the 10k club

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    Also, just FYI, there's a Brighthouse-specific forum (including a Direct area where you can converse privately with BHNtechXpert) over at DSLReports.com: http://www.dslreports.com/forum/brighthouse.

    I apologize for knocking the SDV thread off-topic ...
     
  14. Nov 2, 2013 #314 of 371
    igirl

    igirl Tivo and EyeTV User

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    Feb 5, 2011
    Sarasota, FL
    Thanks - also FWIW - the OP first declared this was a Tampa thread - so not really only just SDV...

     
  15. Nov 2, 2013 #315 of 371
    windracer

    windracer joined the 10k club

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    St. Pete, FL
    You could read that either way, I guess. I saw it as the Tampa-specific BHN SDV thread that was an offshoot of the central Florida BHN SDV one. :rolleyes:
     
  16. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    This was actually directed at another user who knows how to reach me directly.
     
  17. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    We have clearly demonstrated otherwise. What other providers do and their relationships with their content holders is their business. I cannot and will not talk about what another is doing.
     
  18. JosephB

    JosephB Member

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    Nov 19, 2010
    Birmingham, AL
    Bright House is great. I live in the suburbs of Birmingham, they're the cable company in the city but in the suburbs it's Charter, and I really wish BHN was the incumbent cable company out here, too. They have a TON of HD and a TON of channels that no one else has, and they even rival the satellite guys. Unfortunately I think the copy protection stuff is probably part of their Time Warner heritage, and Time Warner Cable's heritage of previously being part of Time Warner. If you can get a CableCard and Tuning Adapter working on BHN, then what makes BHN good, IMO, outweighs the stupid things they do like CCI-flag everything. Suck it up and buy a Slingbox, and you'll have 95% of what you'd have if they didn't misuse the CCI bit.

    Sure they could do better, but take it from someone in a Charter area...it could be much, much worse.
     
  19. megory

    megory Advanced TiVoOligan

    1,411
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    Jan 22, 2003
    BH, South...
    We just hooked up a new little TV to our TiVo DT2 and expected to use it as we had in the past -- for MRV. No can do. 2D cannot read or download one single recording from the HD3 whereas, in the past, it could transfer almost everything. It is not permitted to transfer anything, even anything on the analogue channels, even things recorded last year.

    Conversely, coming in to the HD3, it will record almost everything from the 2D!

    What is going on with BHN that we are now prevented from freely using our MRV? One way MRV is ridiculous. And we're really disappointed that we can't transfer from the 1T TiVo to the little one.

    Is there any way around this?

    Thanks.
     
  20. JosephB

    JosephB Member

    680
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    Nov 19, 2010
    Birmingham, AL
    If you upgrade to a Premiere or Roamio you will be able to stream between rooms. Problem is the TiVos you have now only accomplish MRV via copying, which is not possible with digital cablecard channels on TWC or Bright House.
     

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