If you are not a BHN customer then why are we having this discussion? With all due respect it seems pointless to argue about something that doesn't affect you. I'm here to support OUR customers with problems common to TiVO and BHN whatever that may be, not argue IP rights, enforcement and contract issues. Also... PLEASE don't lump BHN with TWC as to how things are done. It's obvious that you harbor some ill feelings for your past employer... I get that BUT we are entirely two different companies. What you know about TWC in almost all cases will not apply to BHN. This is a common mistake...I hear it all the time but we are not mirrors of TWC despite what you might think. We do work closely together on some things but beyond that we are very different. TWC is publicly held...we are not for starters. If you want some history behind us by all means let me know. In the meantime...if there is anything I do to can help those with BHN services by all means please let me know.