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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    If you are not a BHN customer then why are we having this discussion? With all due respect it seems pointless to argue about something that doesn't affect you. I'm here to support OUR customers with problems common to TiVO and BHN whatever that may be, not argue IP rights, enforcement and contract issues.

    Also... PLEASE don't lump BHN with TWC as to how things are done. It's obvious that you harbor some ill feelings for your past employer... I get that BUT we are entirely two different companies. What you know about TWC in almost all cases will not apply to BHN. This is a common mistake...I hear it all the time but we are not mirrors of TWC despite what you might think. We do work closely together on some things but beyond that we are very different. TWC is publicly held...we are not for starters. If you want some history behind us by all means let me know.

    In the meantime...if there is anything I do to can help those with BHN services by all means please let me know.
     
  2. sbiller

    sbiller Active Member

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    May 10, 2002
    Tampa, FL
    All,

    This thread is supposed to be about SDV on BHN. I suggest that its time to get back on-topic. Since many of us are now on the Series4 (Premiere) platform this thread probably belongs in a different area all-together since its not Series 3 specific anymore.

    Thanks,
    ~Sam
     
  3. lrhorer

    lrhorer New Member

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    Aug 31, 2003
    San...
    In that case, your hands are even more bound. As a company official, you cannot make any statements that paint the company in a bad light - not if you want to keep your job, or even avoid the risk of legal actions.

    I have no perception issues with BHN in particular. I have serious issues with the CATV industry. Surely you are aware BHN is a player in that industry and a member of CableLabs? Don't feel like the lone stranger, however. I have just as many issues with the Consumer Electronics industry, the FCC, and CATV subscribers. All of us have contributed to this mess.

    Without going into a multi-volume dissertation on economics, industry, and patent / copyright law, all I can say is, "Take a look around you." First, remove any rose-colored glasses, though.

    My story starts sometime around the 14th century when patent and copyright law was developing along with the intellectual advances that eventually led to the industrial revolution and ultimately to the technological explosion in World War II, which continues to this day. It's certainly not a story I would choose to relate in full in a forum such as this. Any major metropolitan library will have many, many volumes dedicated to the subject.

    OTOH, my personal story is much, much duller, and I assure you, despite your concern, you really don't want to be bored to tears with it.

    My only concerns are that dishonesty and insincerity be eliminated, and that no one, no matter who, is allowed to obtain any resources - not so much as a single penny - they did not earn. Beyond that, "Live and let live", I say. Inherent in that last statement is the notion that industry and especially government needs to keep their damn noses out of my business and anyone else's.
     
  4. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Irhorer I don't mind at all having a discussion with you but this isn't appropriate for this thread as Sam said. Ya wanna take it private by all means I'll be there. I will not however argue issues of IP with you...the rest of your story however interests me.

    Cheers...
     
  5. lrhorer

    lrhorer New Member

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    Aug 31, 2003
    San...
    You are saying you report directly to the Board of Directors? If so, that would be unusual, indeed. Most corporations go to great lengths to insulate their senior executives from the public and from the rank and file employees.

    If all of your support staff is internal, then you (meaning BHN, of course) are one of a vanishing number of large companies of which this is true. I also applaud you if it is the case. That said, it doesn't guarantee a competent CSR will be on the line. Our own tech support is sometimes dismally bad, yet many of our customers spend six figures a month on our service. None of them spend less than $350 a month.

    That is extremely rare these days. Please take note of my earlier message. It's a valuable resource, and should not be trivialized.
     
  6. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Irhorer like I said previously. This is not the thread for this, we can continue this discussion via PM and give this thread back to the SDV concerned peeps where it belongs.
     
  7. lrhorer

    lrhorer New Member

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    Aug 31, 2003
    San...
    That's LRhorer, if you please.

    I happen to disagree. One cannot effectively discuss the technology without addressing the underlying technological and regulatory environment. Such superficial treatments are a large part of the reason we have to live with the problems we have now.

    IP... Intellectual Property?

    SDV of course has nothing to do with Intellectual Property, MRV, TTG, or any other issue. It's a vary narrow and quite trivial topic, although the industry's approach to the technology has been in many respects typically obtuse. The FCC should never have caved in to the CE manufacturers and allowed a UDCP spec to be developed in the first place. It was moronic at the outset. They also should not have caved in to the satellite providers, allowing them a different security setup. They should never have exempted any broadcaster, including OTA broadcasters, from supporting the spec. Every receiver of any sort manufactured after 1998 should have been required to include a CableCard slot (or some analog of one). The CATV companies should never have been allowed to form CableLabs or to allow them to dictate specifications for 3rd party devices. The organization should have been completely independent, with no economic or political ties to any of the involved parties. Finally, the design of the TA was the worst kludge proximately possible.
     
  8. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Hey there...

    I appreciate your more on topic switch and VERY persistent efforts to engage in a debate with me and even more so your rather detailed "state of affairs" as you see them. But I'm not gonna bite..sorry. I'm here to support OUR customers as needed with BHN/Tivo issues and to communicate impactful events as needed and to make sure no customer issue goes unresolved. I'm extremely busy monitoring all of the communities where our customers call home and frankly just don't have the time to engage you right now.

    There may come a time when I'm bored and prickly and we can create our own thread and go wits to wits but this isn't time or place to do it. One thing we won't be doing is discussing woulda, shoulda, couldas as in above...sorry. I have no interest in that kind of stuff. It's past tense and pointless.

    On that note... have a Happy Thanksgiving! I wish you and your families nothing but the best. I will be checking each of the communities over the holiday weekednd but if something comes up and you need me in a pinch (this includes any service related issues) simply email me at BHNtechXpert@mybrighthouse.com or post here and I'll get an alert and respond back.
     
  9. windracer

    windracer joined the 10k club

    11,580
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    Jan 3, 2003
    St. Pete, FL
    Well, my first tuning adapter charge showed up on my January bill. Hard to believe I had it installed a year ago! So now that the free year is up I need to decide if I still want to keep this thing.
     
  10. Feb 2, 2012 #250 of 371
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Found a workaround: xCon. Kinda cool having streaming Brighthouse video on my iPad. :up: Now if only I could stream from my TiVo!

    The Brighthouse app doesn't seem to have all my channels, though. For example, BBCA is missing. Still, it's neat.
     
  11. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    More channels moving to SDV ... received another letter from BHN:

    At least the wording has changed since the last time and it mentions the TA now.
     
  12. megory

    megory Advanced TiVoOligan

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    Jan 22, 2003
    BH, South...
    Hi WR! I got the same letter. Do you figure it will change things any? The mentioned channels aren't ones we watch, so, so far, nothing lost. What do you think? Any rumors of Verizon DSL coming?

    Crazy raining (yippee!) in south county tonight. I presume it is the same for you?
     
  13. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Yup, much needed rain tonight in north Pinellas as well.

    The only channel on that list I occasionally watch is Cooking Channel, so the others are no big loss. I still have one TA in the house (even though it's no longer free) though so I can pick up those channels on one TiVo still if I want.

    As for Verizon, I think you meant FIOS, not DSL? From what I've read, Verizon has slowed the rollout of fiber so I'm no longer holding my breath hoping it will be in my neighborhood anytime soon. :(
     
  14. megory

    megory Advanced TiVoOligan

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    Jan 22, 2003
    BH, South...
    Yes, thanks, FIOS . . . misspoke. Thanks. I figure it won't get here this decade.
    I never did get the TA because I figured it did nothing for me. I record all on Analogue or I'd run out of space.
     
  15. sbiller

    sbiller Active Member

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    May 10, 2002
    Tampa, FL
    TAs are now free on BH. What am I missing?
     
  16. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Huh, sure enough I checked my recent May bill and the $4 TA line item is gone (it was there last month). Guess I misremembered they were doing that?
     
  17. cannonz

    cannonz Active Member

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    Oct 22, 2011
    Been raining a little daily in Orlando for the last week finally. Is centurylink in your area, I'm thinking of switching to prism will have to next time they raise their rates. They were shamed into removing TA charge (last one to do it). And despite a law saying they have to have a price list on web site some how got around it no list.
     
  18. Ndugu10

    Ndugu10 New Member

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    May 26, 2012
    St. Pete
    Actually Verizon just started up laying the cables in most of south Pinellas county this week. There was an article in the Times about it on Tuesday I think. So hopefully in the next few month FIOS will be available to most of us.
     
  19. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Do you have a link to that article? I searched the Times site and couldn't come up with any recent news about Verizon and FIOS in Pinellas county.
     
  20. lrhorer

    lrhorer New Member

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    Aug 31, 2003
    San...
    IMO, that is foolish. First of all, there is no such thing as a TiVo running out of space, unless the user does something pathological like set an irresponsible number of programs to KUID. Secondly, it's definitely not sustainable. CATV companies across the nation have started to take advantage of the FCC regs that allow them to terminate all analog channels in 2012.

    If your TiVo still has a stock drive, then I heartily suggest you upgrade to a larger internal hard drive. Increasing to 500G, 750G, or 1T should easily allow your family to increase the lead time on program deletions to several months if not several years, depending on your viewing habits. At this point, the Tivo's storage is inifinte in practical terms.

    As I seem to have to point out endlessly, if you haven't bothered to watch a program in over a year, how much can you really be obsessed about watching it, and how upset can you really be if it is inadvertently lost?

    As far as the TA is concerned, it's a matter of your channel mix. Better than 70% of the things I record are on SDV channels.
     

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