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Brighthouse Tampa - SDV coming!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by theaceman, Apr 17, 2009.

  1. Apr 17, 2009 #1 of 371
    theaceman

    theaceman New Member

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    Apr 17, 2009
    Tampa Bay
    Brighthouse Central Florida has a thread, thought it time to start a Tampa one!

    So SDV is scheduled to arrive in the Tampa Bay Brighthouse market on 5/6/09. In early April, Brighthouse put an ad in the St. Pete Times: "Bright House Networks has launched a new digital video delivery technology known as Switched Digital Video (SDV). SDV is a robust bandwidth management system that makes it possible to offer more digital video programming services than before including new HD channels. To be able to offer more new video services, Bright House Netowkrs will be moving some existing programming services to the SDV system as well as adding new services on the SDV system."

    The first round of SDV channels are scheduled for 5/6 with more coming on 5/27.

    Given SDVs imminent arrival, I contacted BHN for information on a Tuning Adapter for TiVo. They say (e-mail support reps and phone reps) there is no estimate as to when the Tuning Adapters would be available, or even if they would be providing them.

    Tampa support seems to be trailing significantly behind Central FL/ Orlando market support. I know support is thin for tuning adapters in general, but it seems that the Orlando BHN at least prepared for SDV and cableCARD device support and has been offering TAs since February. Also on a side note, it seems nearly impossible to acquire mCARDS in Tampa, at least I've had no luck with 3 service calls, and a bunch of calls/ chats and e-mails.

    Any one know or have better luck finding out when/if Tuning adapters will be available in Tampa or SDV and Tivo support in general?
     
  2. Jun 6, 2009 #2 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Well I just found your thread and I guess we have begun the battle to get tuning adapters from BHN Tampa Bay.

    Why is BHN to hard to deal with ?
     
  3. Jun 7, 2009 #3 of 371
    restart88

    restart88 New Member

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    Mar 9, 2002
    St....
    Don't get me started on BHN! lol

    So these boxes, if you get one does it allow you to record 2 cable channels at once?

    I'm just curious for future reference as I only have internet and basic tier and can't get any channels in HD. For the $10 it's worth it for now as a backup (rainy season & all) but I get my other programming via Direct TV in SD.

    I gather the FIOS box won't allow you to record 2 cable channels at once but if they ever get here to my block I may just give them a try. I lived with a single tuner Tivo for years so I suppose I won't rule it out off hand.
     
  4. Jun 8, 2009 #4 of 371
    windracer

    windracer joined the 10k club

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    /subscribe

    I just noticed that BHN has dropped HDNet and HDNet Movies. :thumbsdown: Related to the switch?

    I, too, have never been able to get an MCard from them. :(
     
  5. Jun 8, 2009 #5 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Windracer the hdnet channels were dropping according BHN customer service due to contracts that did not renew for those 2 channels.

    They replaced these 2 channels with two new channels, one is the Smithsonian and the other is a racing channel.

    I had called BHN customer service over the weekend since some of the new HD channels 745-750 were not working. They told me the channels that were not working

    SpeedHD
    Biography HD
    Msnbc HD

    Require two way communications and I would have to get a converter box. Of course we all know what is not possible with cable cards.

    I contacted a supervisor today at BHN Pinellas County and he confirmed they are making the switch to switched digital and I would need a tuning adapter for each of my 3 Tivo HD units.

    He said they had them in the warehouse and he would order 3 for me and then have someone come out later this week to install them. The tuning adapters need to be paired up at the head end just like cable cards do.

    He told me the first year would be free and then each tuning adapter would be around $3.80 per month after the first year.

    Hopefully later this week I will get the tuning adapters and all will be well with the new HD channels.
     
  6. Jun 11, 2009 #6 of 371
    windracer

    windracer joined the 10k club

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    Just for fun, I played dumb and sent an e-mail to BHN about the same problem. I didn't mention TiVo, I simply stated that SpeedHD, BioHD, and CNBC-HD wouldn't tune in on my CableCARD televisions. Here's what they sent me back:

    :rolleyes: So I'll "try again" tonight and respond that they still don't work and see what they say.
     
  7. Jun 11, 2009 #7 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Some how the clueless get ever more clueless if that is possible. BHN is schedule to arrive this afternoon to install my Cisco Tuning adapters.

    The claim there is not charge for the install and no charge for the 3 TA's that I need at my house for the first year.

    After that they want to start charging me, it seems kind of strange that they would be charging us for something that they changed and made some of the channels not available ?
     
  8. Jun 11, 2009 #8 of 371
    windracer

    windracer joined the 10k club

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    Well, I can see their argument here: these are new channels so we were never able to get them over CableCARD in the first place.

    Now, when they start moving existing channels to SDV I will start complaining.
     
  9. Jun 11, 2009 #9 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Hello Windracer,
    I agree with some of their points, but they constantly advertise the BHN is the home of "fee HD"

    If you have to rent a TA to have "free HD" that kind of changes the whole free idea !
     
  10. Jun 11, 2009 #10 of 371
    windracer

    windracer joined the 10k club

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    I agree ... that and their Customer Promise thing. I guess it's time to call them on the carpet about this stuff.

    Hehehe ... appropriate typo. :D
     
  11. Jun 11, 2009 #11 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    I had 3 BHN techs show up this afternoon and installed 3 Cisco Tuning Adapter devices.

    It was kind sad but yet funny, they called they internal dispatch people to activate the tuning adapters and they kept getting bounced back and forth between various departments with each person say they didn't handle the activation of the tuning adapters.

    When they first power up the tuning adapters they are wide open and get all the channels they are suppose to. They have to activate then in the network operations center and pair them up with your cable cards which is a different department.

    I took about 45 minutes but everything is working fine and the BHN techs indicated I was the first customer to receive the tuning adapters in my area so that is why they had 3 people on site to observe and learn.
     
  12. Jun 12, 2009 #12 of 371
    theaceman

    theaceman New Member

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    Apr 17, 2009
    Tampa Bay
    You lucky man, TomRaz. Hopefully, when I set up an appointment I'll get one of your observers! Before I call them and hold for an hour, I e-mailed them and asked point-blank if the TAs were available--- waiting to hear back and see if their regular tier support knows that they're in the warehouse.
     
  13. Jun 12, 2009 #13 of 371
    windracer

    windracer joined the 10k club

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    Well, here's their response to my "the channels still don't work" e-mail:

    They are insisting it was a service problem. :D I'll try a third time tonight and when (surprise, surprise) I still can't tune those SDV channels I'll write again and see what they say.
     
  14. Jun 12, 2009 #14 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    If you don't make any progress with customer server send me a pm and I will see if I can provide you contact information

    I think the three technicians names were Chris, Phillip and Nick. I know the first two names for sure. Chris is a technical specialist in the field who works in Pinellas County
     
  15. Jun 14, 2009 #15 of 371
    windracer

    windracer joined the 10k club

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    Well, customer service is still clueless. They want to schedule a service call so I told them to forget it. Once this starts affecting channels I actually care about I'll pursue it further.
     
  16. Jun 14, 2009 #16 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Windracer I sent you a PM that should help
     
  17. Jul 9, 2009 #17 of 371
    shefftom

    shefftom New Member

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    Apr 9, 2005
    I'm on BHN Tampabay in Polk. Say SDV tuner adapters are required, and techs are still clueless. Five days at my house and they still can't get them to work. Trying to configure cable cards in two HD TiVo's. They are pressuring me to take their BH DVR. Told me $3.95 each for two tuner adapters on top of my cable card costs. One rep told us that there were only three people with HD TiVo's on BH in Polk County. TiVo people must be real odd balls and troublemakers.
     
  18. Jul 9, 2009 #18 of 371
    windracer

    windracer joined the 10k club

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    We are, to Brighthouse anyway, who can't understand why we don't want their inferior DVR. :rolleyes:
     
  19. Jul 9, 2009 #19 of 371
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    I received my first bill after receiving my tuning adapters and BHN is billing me $3.80 per month per TA.

    I called my contact at BHN who told me they would be free for the first month and he checked into it further and indicated that he was wrong and I had to pay the monthly charge for the TA's

    Like what choice do I have.

    I can't wait for FIOS to come into my area
     
  20. Jul 10, 2009 #20 of 371
    windracer

    windracer joined the 10k club

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    I hate Verizon, but at this point I'm the same way ... lesser of two evils I guess.
     

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