1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Yes. I've heard it many times....and it was never true. Maybe blowing smoke....maybe just didn't know what he was talking about.

    Tivo Hd will work fine with just one m-card. S3 will treat it as a s-card and you will need two.
     
  2. Duke

    Duke Member

    124
    2
    May 6, 2000
    St....
    Don't worry, the BH cable cards will work just fine in receiving Hi Def programs on your S3.


    Duke
    St. Petersburg, FL
     
  3. lombard

    lombard New Member

    82
    0
    Dec 6, 2001
    BFE, USA
    Well, I got my Bright House hook up on Friday (Brevard County, Cape Canaveral area). Amazingly enough, the guy showed up almost at the beginning of the installation window. In fact, he called me about 20 minutes prior to verify the order and get directions to my place. Anyway, he got to my place and spent about an hour burying the cable run to my house and running conduit and the like. Then he came inside and started asking about where everything was. I pointed him towards the TiVo and said both cards go there. He frowned a bit and rambled about how much all the installers hate CableCards. Anyway, he was a nice enough guy and was just being upfront with me. I gave him the instruction sheet from my S3 and walked him through the process (since I've been through it before). 10 minutes later, both CableCards were working and he couldn't get over how easy it was. Then he started asking me all about the TiVo. :)

    Anyway, so far so good. No idea what billing's going to be like. I'm in a new construction home and one of the incentives the builder gave me was free cable/internet/phone/DVR through Bright House for a year. I declined the phone service and ended up not getting one of their DVR's (they did set up a standard HD box). So long story short, I have no idea how the billing works. I don't know if my builder just gave them a check to credit my account or what...
     
  4. bralio

    bralio New Member

    4
    0
    Mar 27, 2003
    Florida
    OK - I haven't done enough homework yet, but am seriously considering the jump back to Tivo (had it with DirecTV two years ago, and switched to BH in our new house last year after a fallout with that fine company).... I can't STAND the DVR BHN has, so really want to jump back.

    Is the M-card the card that can do full two-way communication, for In-Demand and PPV, etc? I assume by the reading that this isn't an option yet for us fine folks in the Tampa/St Pete/Pasco area? If not, I'll probably wait... begrudgingly...

    Now I have to do the math to see how much more/less it is to even go this route... :eek:
     
  5. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    That seems to be par for the course ... the cablecos don't make the process smooth, which makes the installers hate them, which they pass on to the customer, hoping everyone will just give up and get the cableco's DVR. I had the same experience with my installer. :mad:
     
  6. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    No. The M-Card just allows you to do dual-tuner decoding with a single card in the TiVo HD. You'd still need two M-Cards in an S3 since it doesn't support the M-Card (yet?).

    The PPV/InDemand stuff, from what I understand, is part of the CableCARD 2.0 spec (work-in-progress), different from M-Card.
     
  7. megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    Search for the other threads that discuss this. ALL CableCARDs are bi-directional. The main difference between S-Cards and M-Cards is that S-Cards handle a single stream while M-Cards can handle up to six streams.

    Bidirectional features such as VOD/PPV do not depend on the type of card at all, but rather on the host device. Neither the S3 nor the TiVo HD support VOD/PPV at this time.
     
  8. Aug 2, 2007 #128 of 379
    kochsr

    kochsr New Member

    17
    0
    Jan 28, 2002
    i just found out that brighthouse, mi offers m-card (only) for 11 bux a month. kind of a rip, but i am doing it anyway. i ordered on circuitcity for 258.... arriving on friday.
     
  9. Aug 3, 2007 #129 of 379
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Is that cheaper than two S-Cards? BHN here in St. Pete is charging me $3.95 per card (plus $.95 AO fee) so $11 for an M-Card wouldn't be worth it.
     
  10. Aug 5, 2007 #130 of 379
    jblake

    jblake New Member

    340
    0
    Jan 24, 2002
    Birmingham, AL
    I called Bright House Birmingham on Friday to schedule my install for Tuesday. At first she couldn't figure out how to get 2 cards on the order..the system was only allowing her to order one. She told me last year she thinks she remembered having a Tivo order and she would figure it out. She put me on hold and eventually came on the line and said she fixed it.

    She called me Saturday and left me a voicemail that she needed the model number of my TV and Tivo. I think she's slightly confused that one or more of the cards have to go in the TV. She said her supervisor wanted the model numbers. Hopefully there won't be any holdups when they come on Tuesday.
     
  11. Aug 5, 2007 #131 of 379
    dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    Same thing happened to me in Birmingham. She read me a model number for the s3 (not the right one mind you) and said that was the only cable card tivo they supported. I finally just agreed yeah that's right. Install was pretty painful (about 4 hours overall with a break in between for the tech to run to another job), but most of it had to do with the head end not knowing what the hell they're doing. And this was back in January so maybe they are a bit better with it.

    If further news seems Brighthouse in Birmingham pushed out firmware updates to all cablecard customers late Thursday night. I didn't notice til Friday evening (getting the dreaded "updating your cablecard firmware..." message), called Saturday and they were working on it (acknowledging it was affecting all cc customers) and said it would be resolved by head end that day. Got a call later in the day saying they had to make service appointments for all cablecard customers. Sounds like they fried all the cable cards and have to reinstall all of them. That should be fun. So I'm right with you there Tuesday.

    Since they are doing a lot of cable card authorization this week it might be much more successful for you. And me. Let's hope. If it makes you feel any better I've only had one issue in the 7 months since (cc 2 didn't receive some premium channels) and got that resolved in a quick 15 minute phone call. Pretty much smooth sailing otherwise.
     
  12. Aug 5, 2007 #132 of 379
    jblake

    jblake New Member

    340
    0
    Jan 24, 2002
    Birmingham, AL
    I'm guessing BHN B'ham uses Sci Atl cable cards? Since that's who they use for the set tops?
     
  13. Aug 6, 2007 #133 of 379
    dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    yup
     
  14. Aug 6, 2007 #134 of 379
    tswyatt21

    tswyatt21 New Member

    9
    0
    Apr 11, 2007
    well, wish me luck. Bought my Tivo HD and scheduled my Brighthouse appointment for this Friday. Those of you who have had cards installed recently (and have a Tivo HD) were the cards that were installed the smaller sized cards that allow you to shut the front case of the Tivo HD? I'm getting a bit worried when one of the manuals said that the longer sized cards would have to stick out in the front.

    The tech I spoke with was very nice and didn't give any problems with providing cards. Now if I can just get a competent tech out on Friday that will install the cards one at a time. I've had pretty good look with the Techs themselves but the contractors that bury the lines are borderline incompetent.
     
  15. Aug 6, 2007 #135 of 379
    jmoak

    jmoak Beware of Conky!

    2,574
    0
    Jun 20, 2000
    florida
    BHN, Melbourne Florida, cablecard install in a TivoHD last saturday.

    The tech showed up 20 minutes early, followed the included directions, first card went in without a hitch, after 20 minutes he determined that the second one was bad, reached into his back pocket and pulled out another card ( :eek: ) and was up and running in 10 minutes.

    Now I have to figure out how to get the TivoHD to get the digital versions of the analog tier, as the old SA8300hd does.
    :)
     
  16. Aug 6, 2007 #136 of 379
    jmoak

    jmoak Beware of Conky!

    2,574
    0
    Jun 20, 2000
    florida
    Yep! Stuck 'em both in and the little door closed just fine.

    Good Luck!
    :D
     
  17. Aug 7, 2007 #137 of 379
    jblake

    jblake New Member

    340
    0
    Jan 24, 2002
    Birmingham, AL
    I knew it couldn't go seamlessly for me..

    Guy showed up on time, right in the middle of the 4-6 window. It was a sub contractor so I was worried right off the bat. Then he got an 8300HD out of his truck and I knew something was up. When he got in, I told him I ordered 2 cable cards. He said he saw that on the order, but only BHN employees and not contractors can install cable cards, so when he saw the order he just brought a box. He couldn't tell me why he didn't ask his supervisor what to do. So, I have a wrapped up 8300 HD and a cable modem that won't work (due to some special channel that my school inserts on the line that seems to be blocking the upstream, not BHN's fault).

    I am on hold waiting for a CSR at BHN. I am assuming that they have 3 CSRs answering the phone. This is insane. If I didn't want my Tivo so bad I'd tell them to take it all back and shove it..and stick a dish on a pole in a bucket out on the balcony.
     
  18. kochsr

    kochsr New Member

    17
    0
    Jan 28, 2002
    well, i am taking my tivoHD back.

    i called today to actually schedule the install, and now they say they have single stream cards only, and they are charging me 11.95 EACH for them.

    11.95 + 11.95 + 12.95 (s-card + s-card + tivo) = 36.85 a month for tivoHD

    DVR costs 6.95 a month.

    ridiculous. i do not understand how they can justify those prices.
     
  19. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    That does not seem right at all! :eek:
     
  20. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Get the box working and get the billing adjusted after the fact.
     

Share This Page