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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. Oct 24, 2006 #61 of 379
    TiVoToo

    TiVoToo New Member

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    Sep 12, 2006
    Orlando, FL
    I have BHN. S3 only 'found' about 8 clear QAM channels - none HD. The QAM tuner in my Sony KDS-60A2000 found over 3 dozen clear QAM channels on same cable, but none of the HD channels were apparently in the clear. How many clear QAM did your S3 find? I'm puzzled why there is such a big disparity in number of clear QAM found by S3 vs. Sony TV.
     
  2. Oct 24, 2006 #62 of 379
    tedbill

    tedbill New Member

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    Feb 11, 2002
    I have no idea why the difference between Sony and TiVo. I can tell you that neither my TiVo nor my MITS TV did a very good job at finding the in-the-clear channels. In the end I did find 19 but no HD. Most were the usual channels that you would expect.

    Interestingly one of the channels in the clear is the movie channel Starz! I checked my cable box and it is definitely a subscription only channel. I'm sure when they figure out that they are offering it free to anyone with a tuner someone's head will roll!
     
  3. Oct 25, 2006 #63 of 379
    tedbill

    tedbill New Member

    60
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    Feb 11, 2002
    Got my Cablecards from Brighthouse today. Two installers showed up, although only one really seemed to know what he was doing, maybe the other guy was in training. Neither had seen a TiVo before so they had to study the directions and the box before they continued. First card went in OK, but it took quite a while to get it working. Second card was a dud so they had to replace it with a third card. Finally got both up and running with all the HD channels up and running! All told the process took about an hour.

    So far everything is up and running. I am so happy to have my 30 second skip back, no more of that SA8300 nonsense!
     
  4. Oct 28, 2006 #64 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Some of these threads had me worried, but my CableCards are in and the whole process took about 15 minutes. Half of that was the Knight Enterprises guy waiting on hold with BHN to activate the cards.

    I got worried at first because the guy didn't even look at the installer sheet I had on top of the unit, he just slipped the first card into the top slot! Luckily that didn't seem to affect anything. We did the instructions a little weird, putting in both cards and then calling to initialize both at the same time.

    I'm re-running GS now ... sweet!
     
  5. Dec 8, 2006 #65 of 379
    IzzyB68

    IzzyB68 New Member

    152
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    Dec 8, 2006
    So my Tivo will be here on the 14th and I have scheduled for the CableCard install on the 15th. I live in Orlando, FL and have Brighthouse. I had no issues getting the cards, in fact right away they knew what I was talking about and ordered two cards. Is there anything I should know about the install from people that have had Brighthouse come out in the Orlando area? Were there issues you had? Etc.

    Thanks!
     
  6. Dec 12, 2006 #66 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Grrr ... just found this on the bottom of this month's bill:

     
  7. Dec 14, 2006 #67 of 379
    Duke

    Duke Member

    124
    2
    May 6, 2000
    St....
    I had no cablecard install difficulty with Brighthouse in Saint Petersburg, FL. Two installers arrived, and had done only one other Tivo Series3 and were a bit "iffy" about the procedure. I found out later that the owner did most of the install work.

    The secret of success for me was to get them to follow the Tivo install directions exactly, and not just willy-nilly start plugging in the cablecards. They did each slot individually, calling in to have it provisioned, then moving on to the other slot. The whole thing took about 15 mintues.


    Duke
     
  8. Dec 14, 2006 #68 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    I wonder if that was me. :)
     
  9. Dec 14, 2006 #69 of 379
    Duke

    Duke Member

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    May 6, 2000
    St....
    Nope - turned out to be my friend who lives down the street from me. But your point is well taken - it's best to do your homework before the installers arrive to achieve a more positive outcome.

    Duke
     
  10. Dec 15, 2006 #70 of 379
    IzzyB68

    IzzyB68 New Member

    152
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    Dec 8, 2006
    The installers left and the Tivo seems to be working fine. I lost some HD channels, but I think that was because the operator turned off the HD package...gonna call them to fix that now.

    Update: Called up an within 5 minutes had all the HD channels...all looks good.
     
  11. Dec 20, 2006 #71 of 379
    orangeboy

    orangeboy yes, I AM orangeboy!

    4,083
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    Apr 19, 2004
    East Moline, IL
    I'm in Orlando, and had my cable cards installed for 2 days now. Unfortunately, I cannot get any of the extra stuff on Tivo: Digital Music, Digital Premier Pack, and HD pacK. BHN will be here again tomorrow to try and troubleshoot. I CAN get the "usual" HD channels and HD Premium that are not part of the HDK. Something that bothers me is that all the channels I can't get on Tivo/Cable cards, I can get on my settop box. I opted for the settop because I like the On-Demand stuff. Has anybody else had issues with DM/DPP/HDK? Do I need to call Tivo? It just seems that BHN doesn't have the cards associated with my account - Any thoughts?
     
  12. Dec 20, 2006 #72 of 379
    nandopr

    nandopr Member

    101
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    Jun 6, 2003
    Orlando, FL
    I have BHN with HBO, Showtime and the HD Pack. I am in Orlando too. At first, I needed to make several phone calls until someone was able to turn on all my channels properly.

    It was something at their end.
     
  13. Dec 21, 2006 #73 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    A few days after my CableCARD install, I, too, lost my digital music channels and even my digital channels. I had to call BHN and it turned out they had accidentally removed those features from my account. :confused: They flipped a switch, had me reboot the S3, and everything has been fine since (although somehow I still get Cinemax, is that stealing? ;)).
     
  14. Dec 21, 2006 #74 of 379
    TomRaz

    TomRaz New Member

    261
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    Feb 28, 2002
    I am considering purchasing a Tivo Series 3 and going with BHN. So in your opinion to they have their act together and understand how to correctly program cablecards yet or should I wait 6 to 12 months ?

    Thanks,
    Tom
     
  15. Dec 21, 2006 #75 of 379
    IzzyB68

    IzzyB68 New Member

    152
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    Dec 8, 2006
    I had this issue when my cards were first installed. I called BH and they fixed it right away for me. The guy on the phone said they had taken the HDK service from me and then he also said a common thing was to not apply that service to the second card. It was a 5 minute phone call and he fixed it before I got off the phone.
     
  16. Dec 21, 2006 #76 of 379
    IzzyB68

    IzzyB68 New Member

    152
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    Dec 8, 2006
    I would day BHN has their act together in Orlando. I had a 30 minute visit and then a 5 minute phone call to fix my HD channels and then I have been happy ever since. Doesn't seem like Brighthouse has the issues the other cable companies have.
     
  17. Dec 21, 2006 #77 of 379
    orangeboy

    orangeboy yes, I AM orangeboy!

    4,083
    0
    Apr 19, 2004
    East Moline, IL
    Well, the repairman was out today, and the first thing he said was he's never dealt with cable cards before! I explained what the situation was, and he just didn't understand Tivo, or where the cards were, or why I needed anything. After some phone calls conveying the hostid and card numbers, my service was restored!

    I felt more confident and comfortable after reading through these forums that it wasn't a hardware issue with the S3. Thanks everybody!
     
  18. Dec 21, 2006 #78 of 379
    Duke

    Duke Member

    124
    2
    May 6, 2000
    St....
    I think they are learning. I have two friends here in St. Petersburg that had a pretty rough time initially (they are early adopters). But by the time my install rolled around (last week), the techs at least knew to call their supervisor, who stepped them thru their end of the process. And getting them to take the time to follow the Tivo provided instructions (to the letter) makes a lot of difference as to whether you have a good experience, or a not-so-good experience.

    Duke
     
  19. Dec 27, 2006 #79 of 379
    joelkfla

    joelkfla Member

    109
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    Feb 9, 2002
    Orlando area
    I had no problem scheduling a service call to get 2 cablecards installed. But the tech arrived 1 hour late, and as soon as he came to the door, he said, "I have bad news. I can't install 2 cablecards because I am a subcontractor, and only Bright House techs are allowed to install them." He did not even know what one was; he asked me to explain what they do.

    This after I had made a point to call BHN this morning to double check that they had the cablecard installs on the service request, after reading here about techs showing up without the cards! I just can't figure how they could manage to send someone who's not authorized to do the work that was ordered. SNAFU!

    I'm already entitled to a $20 credit from BHN for a missed appointment, but I had to speak to a supervisor to insist that I not be charged for the rescheduled call on Friday. Fortunately I have the option to telecommute Wednesdays & Fridays, so I didn't have to miss work for nothing.

    We'll see what happens Friday.
     
  20. Dec 27, 2006 #80 of 379
    IzzyB68

    IzzyB68 New Member

    152
    0
    Dec 8, 2006
    That tech was full of it and it sounds like he was trying to get out of work. Subcontracters installed my cards for me and I have BHN. I live in Orlando.
     

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