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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. Sep 13, 2006 #41 of 379

    msantti New Member

    Sep 12, 2006
    No, you see, we are stupid consumers in their eyes for us to insert a card into a TV or a box.

    Fact is, some of the cable TV guys I have seen were complete morons.
  2. Sep 14, 2006 #42 of 379

    TiVotion Early Adoptersaurus

    Dec 6, 2002
    Tampa, FL
    As I just posted in [thread=316291]this thread[/thread], I got off the fence...well, I got on the fence, got off the fence, got on the fence, then got back on the fence, and I ordered the S3 from Circuit City tonight. The box is due to arrive this Friday 9/15.

    I called Brighthouse Networks (Tampa area) after 11:30pm (didn't even know customer service was open that late, but I thought I'd chance it) immediately to schedule an appointment for cable card installation. I held for a good long time, then a younger guy answered. I was prepared for a battle, and a lot of "what are you talking about? TiVo? What?" kind of questions.

    I simply stated I needed to schedule the installation of 2 cablecards. The guy confirmed my address, then added 2 cable cards to the order. So far, so good. Then came the magic question:

    "What kind of TV's are these cards going to be going in?"

    Uh oh. Here's where the hangup is going to come, I thought.

    I simply said, "Actually, they are both going into one of the new Series 3 TiVos...so they are both going into that one device.".

    To my surprise, the guy simply said "Ok, Let me see when I can schedule it." I was again floored when he was able to set me up with an appointment for this Saturday between 8 and 11am.

    So that's my experience from Tampa with Brighthouse. No questions, no hassle.

    He also didn't mention to cost, or the fact that they won't work with PPV or VOD.
  3. Sep 14, 2006 #43 of 379

    MichaelK New Member

    Jan 10, 2002
    no such luck.

    The cable industry is such scumbags that they basically have figured out how to make the same boxes they have today but so they use cablecard 1.0 unidirectional cards to decrypt the signals but continue to use the proprietary systems of today for ordering PPV and VOD and the like.

    It will make them figure out how to provision the things and get them to actually work. Probably also forces them to cut the truck roll nonsense too.

    But no need for 2-way cabelcards.

    (and all that is if the fcc rules against thier request to push it to 2009)
  4. Sep 15, 2006 #44 of 379

    bdraw Member

    Aug 1, 2004
    Tampa, FL
    It might have something to do with the fact that I called a few days ago and had the same conversation. But more likely it is because the General Manager is on top of his job. He even posts over at tampahdtv.com.

    There is a CableCARD with TiVo thread that I started which the GM posts via the moderator that BHN will supply CableCARDs for TiVo's, but of course not support them, that is TiVo's job.
  5. Sep 15, 2006 #45 of 379

    tommage New Member

    Feb 23, 2006
    Well I can't guarantee this as I am relying on what someone else posted. They said they had a cable card installed in TV, moved to to TIVO box and it worked. If this is true and you have a slot on your TV just get one installed in the TV then move it when they leave (don't even let them know you have a TIVO). Heck RENT a TV with a slot for a week if you have to. I'd verify this first though, as I said am relying on another person's post.
  6. Sep 15, 2006 #46 of 379

    Goofball New Member

    Jun 23, 2004
    Avondale, AZ
    For those that don't want to read the whole thing below: NO, THIS WILL NOT WORK.

    Part of the CableCard standard and the activation is that the card is "married" or locked to the device that it was originally activated on in the cable company systems. The only ones who can move, modify or unmarry a card are the cable systems. Moving the card to another device after it is activated won't work because the access codes to change thanks to differing hardware IDs and serial numbers contained in the new device. It's the same thing as trying to move a DirecTV access card from one receiver to another, won't work because the receiver IDs are different and the access code generated from the card info+ new reciever info doesn't match anything that is authorized.
  7. Sep 15, 2006 #47 of 379

    pzook1 New Member

    Sep 11, 2006
    After the two frustrating calls I had with BHN, I went by the local office yesterday and amazingly had no issues with setting up an install for Monday. I went prepared to have to fight but did not have to. When she asked the model of the TV, I said it was a Tivo set top box and gave the Cablelabs document to show the model #. She punched it in and said I was setup. Hopefully nothing will happen before Monday to stop it.
  8. Sep 16, 2006 #48 of 379

    TiVotion Early Adoptersaurus

    Dec 6, 2002
    Tampa, FL
    Update on Brighthouse cable card install from here in Tampa:

    Brighthouse's cable contractor just left my house. Real nice guy, and patient.

    When he got to my door, he asked me where the TV's were that needed the cable cards. I pointed him to the TiVo and said, "I bet you haven't seen one of these yet". Of course, he had not. I grabbed the instruction sheet for the installer, told him basically we need to put one card in the bottom slot, activate it, test the channels, then put in the 2nd card in. We were not sure if we could insert and activate both cards at once. I explained I was leery and suggested we do it according to TiVo just to be safe.

    The installer called up his activation number (not sure what the activation number is that is listed on the cable card configuration screen, but it's not the number he had). He explained to the guy on the phone that we were doing a new TiVo. He gave the guy the cable card and host ID numbers. About 3 minutes later, a screen popped up on TiVo indicating the cable card configuration had changed, asking if I wished to repeat guided setup now or later. We went back in, tested the channels, and they worked.

    We then stuck in cable card # 2, repeated the process, and made another phone call. Same success.

    One interesting note, the installer said that a truck roll wasn't necessary after all - the office will just hand you cable cards if you stop in and request them. I said I assumed an installer was necessary, but he said no.
  9. Sep 16, 2006 #49 of 379

    bdraw Member

    Aug 1, 2004
    Tampa, FL
    Thanks for the update, I can't wait till Tuesday.
    Mine install will take longer since I don't currently have cable.
  10. Sep 16, 2006 #50 of 379

    ThePlungerMan New Member

    Sep 13, 2006
    No offense intended,
    but should and hopefully are words that are a cause for concern.
    This cable card fiasco is really amazing.
    You make a product that needs something from a cable company and the cable companies are acting like, WHAT, no etc. Amazing, absurdly amazing in a way.
    Will be interesting to see how this shakes out.
  11. Sep 22, 2006 #51 of 379

    SilentJay New Member

    Jul 4, 2003
    Has anyone in Tampa been able to go to a BHN office and pick up some CableCards? I tried this morning at the MLK office, but no luck. At least I now have an install scheduled, though. When I called BHN last night, the woman I talked to wouldn't even schedule the install when I mentioned it was going in a TiVo. I was going to try the Linebaugh office on my way home... should I bother?
  12. Sep 22, 2006 #52 of 379

    Ames New Member

    Sep 17, 2006
    I have Mediacom in Ames. They are cool with 2 cards in a Tivo.
  13. Sep 22, 2006 #53 of 379

    TiVotion Early Adoptersaurus

    Dec 6, 2002
    Tampa, FL
    I'm actually near the boundary of Pasco and Hillsborough county, so I'm serviced out of the Pasco office. They had no problem with the request. The installer was a contractor, but he seemed pretty knowledgeable.

    Print this out before you go back to the Brighthouse office to prove to them they are allowed to provide cablecards for TiVo:

  14. Sep 26, 2006 #54 of 379

    PPC1 New Member

    Sep 15, 2006
    Just called Brighthouse here in Indy today. I told them I needed 2 cable cards. They said, "No problem. The first available install date is this Saturday." I said, "perfect."

    They did not ask what they were going into.

    We will see Saturday how the install goes.
  15. Oct 23, 2006 #55 of 379

    windracer joined the 10k club

    Jan 3, 2003
    St. Pete, FL
    I didn't see an official BHN/CableCARD thread in Dan's list so I'll reply here.

    I just went through the hassle of ordering CableCARDs for my S3 from BHN in Tampa/St. Pete. The first sales rep gave me the spiel about the cards being for specific TVs and not providing cards for the TiVo (she said they just had a meeting about this this week). I told her I was pretty sure they were required by law to provide cards for CableLabs certified devices, to which she replied "not until 2008." At that point I asked to go higher up and the chain and she sent me to tech support.

    The guy there was much better. He asked me for the TiVo model number, and after I gave it to him he said yes, they did provide cards for that device (duh! :rolleyes: ). I did ask about self-install but he said it required a truck roll. My install is scheduled for Saturday morning. I've never had digital cable before (I've been pulling the unencrypted QAM channels through my plasma) so I'm a little excited. I hope the install goes well.

    Like others have mentioned, it's $2.95/mo per card. I was told there is no installation fee. I'm holding off on the $6/mo HD Pak (HDNet, ESPN HD, Universal HD) for now.

    Now I'm off to fill out TiVo's CableCARD feedback form.
  16. Oct 23, 2006 #56 of 379

    smr I'm Batman

    Oct 1, 2002
    Orlando, FL
    I called Brighthouse in Orlando, FL. They had no problem with the 2 cablecards going into a tivo.

    The first tech didn't have a clue. Said he didn't even know TiVo had a new unit. After he TRIED to remove one of the cards out of the unit unsuccessfully, I asked him to let me try it. I installed them and did all the click work. All he did was call whomever he has to to get them activated. He never got both of them activated and told me they probably needed to "warm up". Two days later I had to call for another tech as they stopped getting HD and digital signals. I also had the copyprotection issues of auto deletion after 1.5 hours.

    (Cue angelic music)

    Brighthouse sent a tech named Will who not only HAD previously installed cc's in two other units, but he knew what the issue was right away. He took out one of the cards, replaced it with another, made a call, and Zip bang pow, everything worked and no more copyprotection flag issues to boot.

    I think it may all be in the tech and their comfort level with the technology.
  17. Oct 23, 2006 #57 of 379

    tedbill New Member

    Feb 11, 2002
    I called in to BHN Sunday night and scheduled my install for Wednesday morning. The CSR had no issue getting the install scheduled, even after I told him it was for a TiVo. I'm in the south Orlando area (Hunters Creek). Once everything is up and running I'll post back!

    BTW, I was never able to find any HD over the QAM in the clear channels. Has anyone else in Orlando with BHN found any HD?
  18. Oct 23, 2006 #58 of 379

    nandopr Member

    Jun 6, 2003
    Orlando, FL
    There should be no problem. I am in Hunter's Creek area too and my instaltion was fine in general.
  19. Oct 24, 2006 #59 of 379

    fl_dba New Member

    Mar 4, 2004
    BH Tampa Bay (Polk county) never got either CC authorized after several attempts and 10 different cards! Returned the S3 to Circuit City and the CC's to BH. Will continue to use SA 8300 HD DVR until price of S3 unit drops and BH gets it's act together. The S3 is the best HD DVR available but I couldn't justify spending any more time on it right now. Have D* HR20 and HR10 also, neither comes close to the S3 in many areas including PQ, OTA tuners, and UI.
  20. Oct 24, 2006 #60 of 379

    notnow117 New Member

    Jan 12, 2003
    Orlando, FL
    I just called BH in Orange County and the first CSR I talked to got me nowhere. She claimed that they could only install a CC in a TV, and that since a TiVo is my own device, they wouldn't install a CC in it. Nevermind that a TV is my own device also. She also said they offered an HD-DVR, which is why they wouldn't put a CC in mine. She wouldn't transfer me to a supervisor either, because she was a "senior support technician." I got fed up after arguing for 15 minutes, hung up, called back, and talked to someone else who setup the appt, no questions asked.

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