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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. Sep 12, 2006 #21 of 379
    MichaelK

    MichaelK New Member

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    Jan 10, 2002
    NJ
    anyone have the link to the fcc filing with the cablecard installation guide? I think the 800 number is on that.
     
  2. Sep 12, 2006 #22 of 379
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

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    Alviso, CA
  3. Sep 12, 2006 #23 of 379
    stevereis

    stevereis New Member

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    Feb 23, 2006
    DFW
    Use this URL. It's the landing page for the tivo.com/cablecard URL and is the PDF that was scanned & included in the filing (and is included in the S3 box)
    http://tivo.com/pdfs/CableCARDInstall.pdf
     
  4. Sep 12, 2006 #24 of 379
    MichaelK

    MichaelK New Member

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    NJ
  5. Sep 12, 2006 #25 of 379
    cjw2001

    cjw2001 New Member

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    Feb 10, 2003
    What about non-major cable companies -- are there any legal exceptions where small providers can refuse to cooperate?
     
  6. Sep 12, 2006 #26 of 379
    jfh3

    jfh3 New Member

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    Denver area
    Yes, which is why Tivo says most major cable operators.
     
  7. Sep 13, 2006 #27 of 379
    eisenb11

    eisenb11 New Member

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    Sep 6, 2006
    Redondo...
    Holy smokes. If that's not amazing customer service, I don't know what is!

    Way to go Tivo!

    Tivo = superior service! :)
     
  8. Sep 13, 2006 #28 of 379
    wmccain

    wmccain Custom AV Consultant

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    Palo Alto,...
    "MSO" stands for "Multiple System Operator". This is "FCC jargon" for all the "big guys" such as Comcast, Time-Warner (etc.) that operate cable systems in more than one locality.

    Due to the significant consolidation that occured in the cable industry over the last 15 years (i.e., mergers and acquisitions) nearly every metropolitan community is served by an MSO. However, small independent cable operators do still exist, particularly in rural areas. Also, there are literally thousands of small, private cable systems that serve apartment buildings or condominiums (but those are disappearing, too, as the local MSO or telco comes in and makes the building owners or board of directors an "offer they can't refuse") ...

    Many of these small cable systems don't even offer digital cable, much less a Cable Card. In fact, a "rule of thumb" is: "If they have Cable Cards, they are probably an MSO."
     
  9. Sep 13, 2006 #29 of 379
    Zaphod

    Zaphod Member

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    Feb 17, 2003
    Des Moines,...
    How does one know whether their cable provider fits the MSO category or not? Is there anywhere that gives an official list? I specifically have Mediacom in Des Moines, Iowa. I'm pretty sure they don't offer cablecards at all though I've not specifically asked them yet. I'm just wondering if I call them and they say they don't offer them at all, do I have any recourse if they do fit in the MSO category?

    I'm seriously considering the S3 but not sure I want to pay that much yet. I do have an S1 with lifetime that qualify for the service transfer, but $1,000 by the time it's all done is a bit steep for me. Still considering, but if I find out my local cable provider doesn't even provide cable cards then I guess there's nothing to consider.
     
  10. Sep 13, 2006 #30 of 379
    seattlewendell

    seattlewendell New Member

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    Jan 11, 2006
    Do you really need cable cards "installed"? i have a cable card in one of my TV's. The Comcast guy showed up. "installed" the card. Got on his cell and read the numbers that appeared on the screen to someone on the phone. 30 seconds later he was walking out the door and my TV was on. Wasn't that the whole point of cable card, that you don't need the cable company to install it?
     
  11. Sep 13, 2006 #31 of 379
    wmccain

    wmccain Custom AV Consultant

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    Well, there probably is a list, but I couldn't find it, either by Googling or by searching the www.fcc.gov Web site.

    Mediacom is defintely an MSO. They own cable systems in many places, including Illinois, Kentucky, and Minnesota.

    Several years ago, the FCC ordered that all MSOs must offer CableCards. The "big guys" (e.g. Comcast) complied, grudgingly, but the cable industry sued the FCC to overturn the mandate. They lost, and they just recently lost again (in the appeals court). The FCC has extended the deadline several times. The current deadline is next July (if memory serves) but the cable industry has asked for yet another extension. (They may not get it, the FCC has lost a lot of patience on this issue.)
     
  12. Sep 13, 2006 #32 of 379
    wmccain

    wmccain Custom AV Consultant

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    No, according to common sense (and as per your experience). "Yes," according to the cable companies. It's all a part of their stonewalling ... and their desire to maintain "customer control".

    Note that the DBS (satellite) providers have used a similar scheme for years, and they don't send a technician to your house to do it (although if you sign up for one of their promotional "free dish" deals, the installer may in fact "do it for you", at least for your first satellite receiver). I've installed many an "access card" in DBS satellite receivers, and all it takes is a phone call to the DBS provider to read them some numbers off your TV screen.

    To you and me (and the FCC), "Yes". But that's not the way the cable companies think. Thery are terrified of "theft of service", so they use any excuse they can to get their people inside your house ... and to charge you for the "service call", besides.
     
  13. Sep 13, 2006 #33 of 379
    wmccain

    wmccain Custom AV Consultant

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    Actually, now that I think about it, I believe it was the CableCard 2.0 (two-way interactive) deadline that was extended to next July. Most likely, MSOs are already required, by the FCC, to provide you with a CableCard 1.0 upon request (and free or for a nominal charge).

    So, if they say "No", you can "take it to the FCC". (Probably easier to get TiVo to "run interference for you", as per the previous posts by TiVoPony etc.).
     
  14. Sep 13, 2006 #34 of 379
    hawkamer

    hawkamer Narm...

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    Tampa, FL
    I just called Bright House in Tampa. I was gearing up for a fight ... and ... no problem! They didn't ask me any info about the device I was using. No sales pitch either, the rep just told me that the CableCard would not have access to the on-screen program guide or pay-per-view. The CableCards are $2.95 per month each. Standard install fee of $34.95 applies.

    Sweet! I was expecting the install fee; I was not expecting the non-fight over the CableCards!
     
  15. Sep 13, 2006 #35 of 379
    MichaelK

    MichaelK New Member

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    NJ

    Current rule= Big companies MUST supply cablcards if asked. I think they are supposed to "try" to have multistream cards.

    Proposed July 2007 Rule= EVERY BOX deployed by cable compnaies must have cbalecard. They no longer will be allowed to hand out boxes where the security is integrated into the box. Twice already the FCC has pushed back that deline and cable recetnly applied for a third puch back until 2009. FCC ruling one way or the other has not showed up.


    Both rules are for ONE-Way cable cards. There are currently no rules that I am aware of for 2-way. IN fact the FCC has let cable completely stall the whole process of setting a 2-way standard by proposing a completely one sided spec that the electronics manufactureres find unacceptable.
     
  16. Sep 13, 2006 #36 of 379
    MichaelK

    MichaelK New Member

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    NJ
    oh and it's supposed to be around $2 or less per rental...
     
  17. Sep 13, 2006 #37 of 379
    wmccain

    wmccain Custom AV Consultant

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    Thanks for the clarification. I knew there was a July 2007 deadline related to CableCards, just was not clear on the specifics.
     
  18. Sep 13, 2006 #38 of 379
    windracer

    windracer joined the 10k club

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    Sweet ... thanks for the info! I was going to call tonight and ask the questions myself.

    Too bad they won't allow a self-install (like they do for RoadRunner). Seems like a free $35 in their pockets.
     
  19. Sep 13, 2006 #39 of 379
    nandopr

    nandopr Member

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    Jun 6, 2003
    Orlando, FL

    My cable provider is Bright House. (Orange County in the Orlando metro area) I was on the phone for 45 minutes with the service rep because she was not able to add two cable cards to my account. She called two more supervisors and they did not know. Well, they managed at the end.

    They did not ask me anything about what is TV do I have. The price is $1.99 per card. When the installer arrives I will write a check for $10.00 only. She said it is a little bit more, usually, but because of the inconvenience they reduced the installation price.
     
  20. Sep 13, 2006 #40 of 379
    Leo_N

    Leo_N Lucky 200 member

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    Nov 12, 2003
    Wisconsin, USA
    The rule about cable boxes being required to have a cable card is great news for us. That means that cable companies are actually going to rush CC2.0 out. If they don't they will be losing out on PPV sales, which they definitely do not want to do.

    That is of course true only if they do not succeed in getting the rules changed or pushed back.
     

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