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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. lombard

    lombard New Member

    Dec 6, 2001
    BFE, USA

    I'd be willing to guess your pixelation was due to your connections and not your cable. I'm 100% RG6. I'd expect the likelihood of pixelation to be higher with RG59.
  2. scottopus

    scottopus Member

    Oct 26, 2004
    Seminole, FL
    You are correct, I have a lower class cable (R59). So I guess it was the loose fittings. If I start to have problems, I switch them out for the R9. Thank you for the correction.
  3. scottopus

    scottopus Member

    Oct 26, 2004
    Seminole, FL
    Well after five days, my cableCARD 1 came up with a “161 52” error and to call the cable company. What was interesting was that cableCARD 1 couldn’t tune into a couple of analog channels (22, 37, 51 & 54 that I recall and possible some digital but I didn’t check). CableCARD2 was able to tune into these channels per the cableCARD channel test. I called BH about the problem and error code and all they would tell me is if I reseated the cableCARDs. I lied to her and said I did knowing that Tivo says you shouldn’t unplug the cableCARDs. She then said that she’ll have to schedule a tech to come to the house. I asked her if she could “ping” the cards or check to see if the host ID/cableCARD numbers were correct. She said the only “diagnostic” thing she could do was ask if the cards were reseated. I figured I should make the appointment before trying to fix it myself. The first thing I did was to reboot the Tivo a couple times. This did have any effect on cableCARD1 ability to tune in those channels. Then I ran the cable from the Tivo directly to the wall outlet bypassing the BH installed cable modem splitter. This act seemed to restored the all the channels that I listed above on cableCARD 1. That worked for about an hour before it lost those channels again but this time on both cableCARD’s could tune in those analog stations. Since I was running out of things to try, I decided to reseated both cards and rebooted the Tivo. Now I know why Tivo say’s you shouldn’t remove the cards because I wasn’t able to tune in any channels after that point. So I admitted defeat and ejected both cableCARD’s and reran the set-up guild as without cableCARD’s. All the analog channels came back and worked so it looks like I’ll be that way until BH shows up on Sunday. No HD football games on Saturday :eek:
  4. scottopus

    scottopus Member

    Oct 26, 2004
    Seminole, FL
    The serviceman called me about an hour before my service window on Sunday (10/19) to get directions and inquire about the problem. I explained to him the issues I was having with the newly installed cableCARD’s. He said the work order only said “TV doesn’t work” and didn’t say anything about cableCARD’s which is a problem since he didn’t have any cableCARD’s and the main office is closed. He then said that he would call around to some other trucks to see if they had any. After about half an hour he called back to tell me he wasn’t able to find any cableCARD’s and could we reschedule for Monday (10/20). I said that it wasn’t a problem and could he please bring an M-card since he has to get some anyway. He said he would try.

    The serviceman arrived exactly on time and brought a couple of S-cards and one M-card. I asked if we could try the M-card first. He agreed and we inserted the M-card. Just as we wrote down the Host ID and card number, the card started downloading new firmware. During the firmware install, the servicemen called BH to set-up the new card and remove the two old cards. Since the firmware wasn’t done loading, he hung-up before testing any channels. As soon as firmware was complete, the cableCARD couldn’t see a single channel. He called back to BH and luckily got what seemed like a knowledgeable person. She explained that the previous person didn’t remove any of the other cards and the account was a “mess”. She asked the serviceman what we where keeping. I explained we had a BH DVR, a modem, and now this M-Card. While she was setting it up, the serviceman said that they have to put those items in the certain order so they work properly. As soon as she was done, the cableCARD worked.

    So I currently have a working SA M-card in my Tivo HD. I’m going to keep my BH DVR for another week in case I have a problem. I can only hope that when I return the BH DVR it doesn’t screw anything up. :rolleyes:

    On a side note, I asked the serviceman what he thought of these cableCARD’s. He said that he has one in his personal TV and recommends them to people.
  5. Nov 3, 2008 #345 of 379

    Yogi76 New Member

    Aug 15, 2008
    I don't use a Tivo, but I do use two CableCARDs with my Windows Media Center and Digital Cable Tuners. Since the time I got these installed a few months ago, I have been missing the following HD channels:

    Ch: 1335 Disney Channel HD
    Ch: 1337 ABC Family HD
    Ch: 1345 TLC HD
    Ch: 1348 Science Channel HD

    As well as the newly added:
    Ch: 1324 CNNHD
    Ch: 1331 ESPNUHD

    Well, yesterday afternoon all these channels started to come in. I don't have the Tuning Adapter, and as far as I'm aware it won't work with the ATI Digital Cable Tuners anyway, so I don't think this has anything to do with SDV (Switched Digital Video). I just wanted to see if any fellow CFL Brighthouse CableCARD users are seeing the same thing.

  6. Nov 4, 2008 #346 of 379

    orangeboy yes, I AM orangeboy!

    Apr 19, 2004
    East Moline, IL
    Yep, it seems the missing HD channels are back in CFL. I learned about it here: <link to Nunzio's post>. I got messages stating I needed cable cards (which I have) to view those channels, but those messages went away after I pulled the power to my Tivo for a few moments. Once power was connected to the Tivo again, all channels were accessible (of course with the exception of the on-demand channels.)
  7. doubletee2

    doubletee2 New Member

    May 10, 2008
    I still can't get those channels on my Tivo HD here in Orlando. I decided not to fight it. I think you are right about SDV, though. I believe BH just doesn't want Tivo HD people to have these channels for whatever reason.
  8. notnow117

    notnow117 New Member

    Jan 12, 2003
    Orlando, FL
    I noticed they were coming in one of my TiVos, but not the other. So I called up BH and had them zap my cards, and sure enough the channels showed up.
  9. therlin

    therlin New Member

    Jun 6, 2002
    Orlando, FL
    Thanks for the heads up. I'm in Orlando and I am now getting these channels as well.
  10. doubletee2

    doubletee2 New Member

    May 10, 2008
    Decided to give it one last try and power cycled my Tivo HD and it worked! I'm getting the missing channels. Now the question is, why did it take so long? If we get more HD channels, which is likely, will the same thing happen again? If there ever is some sort of cable service that REALLY allows the subscriber to bring their own hardware without limitations and provides all of their available content across the board, then I will be the first to sign up.
  11. TiVoToo

    TiVoToo Member

    Sep 12, 2006
    Orlando, FL
    Same here. Took long enough.
  12. guarh

    guarh New Member

    Jul 18, 2008
    I never had issues with channels listed above (Tampabay area) but most of the time I don't have A&E. Not that I watch that normally but I wanted to record The Andromeda Strain, the other day and couldn't. Reboot didn't help either, maybe I need to call BHN.
  13. tberry61

    tberry61 New Member

    Nov 26, 2005
    I'm getting a tad irritated with BH strongarm techniques here. With the digital change coming in February, BH is working dilligently on adding more HD channels. The problem is, these channels will NOT be available on cablecards. They are forcing us to move to their piece of crap DVR so that they can get us to buy Demand programs. I am only interested in what I'm paying for. On my bill has the plans listed. On their website has these channels listed for these plans. I want what I pay for. I inadvertantly (due to a mistake at their office) received a couple of the channels. When other channels didn't show up I had them come out. They said I was getting channels that I shouldn't. These channels weren't going to be available with CC's. But they obviously can be. They just won't do it.

    Isn't this class action lawsuit material? Is anyone else having this problem?
  14. windracer

    windracer joined the 10k club

    Jan 3, 2003
    St. Pete, FL
    I'm getting the newest HD channels (USA, SciFi, and Bravo) on my S3 and THD with CableCARDs just fine (Brighthouse, Pinellas County, FL).
  15. Jan 8, 2009 #355 of 379

    mthird New Member

    Jan 8, 2009
    I just had two S-Cards installed yesterday in a TiVo HD and all of the new channels are available. The tech for BrightHouse Orlando went out of his way to find an M-Card, but wasn't able to find one.

    I just received a call from him and he's on his way over with an M-Card. I'm more than pleased with the effort.
  16. Jan 8, 2009 #356 of 379

    jamesweber New Member

    Oct 24, 2007
    1. NO I do not believe so
    2. Not currently
    3. Alot of people are complaining to TiVo that a QAM channel map is needed, but I have not heard anything official from TiVo.

    The biggest problem with Clear QAM is that it is being rebroadcasted for free by the cable company, with that being the case they can broadcast on whatever channel they choose and can change it at anytime. So they are not required by the FCC to send in the channel information to anyone (ie. tribune media) so they don't
  17. TomRaz

    TomRaz New Member

    Feb 28, 2002
    Does anyone know if BHN in Pinellas counting is going to be getting and SDV tuning adapters in the near future ?
  18. guarh

    guarh New Member

    Jul 18, 2008
    You may want to check this thread, at least for Central FL
  19. Jul 9, 2009 #359 of 379

    shefftom New Member

    Apr 9, 2005
    I have been a TiVo customer for over 5 years, I have 2 series 2 and 2 HD TiVo's. I am being pushed to drop TiVo by Brighthouse Networks. They have been to my house 5 times to install cable cards in two HD TiVo's and claim they can't configure them. They blame it on TiVo. They refuse to read the installation instructions or call TiVo support. Today, day 5, they installed two tuner adapters ahead of the HD TiVo's. Still don't work. I have been on the phone three times, talked to a dozen people. Tried to escalate to a higher level, got a supervisor who did not know what a TiVo was (she said she did, but she thought it was a type of TV). I had TiVo cable support rep on the line with me, she said it was incredulous.

    I live in Polk County between Tampa and Orlando and I am on BH Tampabay. I wish TiVo had laisons with Brighthouse that could advocate. The installer told me there were only 3 customers in my county of 516,000 with HD TiVo on BHN. Kept pressing me about just getting a BH DVR instead.

    I guess part of the problem is that BH in my area must have started SDV. I read the info on line at TiVo and I am sure that my software is up to date and shoud support it. The tuner adapters are installed, but when I try to access HD content (other than the local HD stations) the cable card configuration screen comes up, which means they still not configured the cards.

    They screwed up my original HD TiVo by pulling the two cards out of it and trying to make it work with the new HD TiVo. That ruined the configuration on the original set. These people really don't know what they are doing.

    Can anyone suggest any connections with Brighthouse? I am leaning toward giving up the fight at this point.
  20. Jul 9, 2009 #360 of 379

    lrhorer Active Member

    Aug 31, 2003
    For a fairly low end SLM, yes.

    'Try building one yourself, some time. 'Expect the final bill to run 5 figures, though. Building an accurate and stable meter able to measure signal strength +/- less than 0.5dB from 5MHz to 1000MHz is not an easy task.

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