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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. bigdave2004

    bigdave2004 Member

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    Dec 17, 2002
    Orlando, FL
    The 8500 or 8300 HDC boxes use M Cards. I just returned one when they came to install the cards in my TivoHD. Took two visits (on the same day luckily) first time they installed it called and activated it, I only checked a few channels and it seemed to be working. They left, I tested some more and it looked like I wasn't getting all the HD channels. I called asked for someone to troubleshoot it over the phone with me and of course they won't or as they say "all our support is in the field" MEH.... Original contractor comes back, calls in and gets a tech and knows what they are doing and reprovisions it, now it works and I'm happy! YAY! I hated that brighthouse dvr...
     
  2. Feb 1, 2008 #282 of 379
    eabu

    eabu New Member

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    Jan 13, 2008
    Orlando, FL
    Good and Bad News at Brighthouse Orlando, FL

    Added HD Channels: Animal Planet HD, TLC HD, Discover Channel HD, Sci HD, National Geographic HD

    Bad News: None of the new HD channels work on cablecards
    Even Worse News: Food Network HD, AETV HD, History HD, HGTV HD have been removed from the cablecard lineup

    Now only TNT HD, TBS HD, ESPN1 HD, ESPN2 HD, and Discovery HDT can be viewed on cablecards.

    So devices that are not Brighthouse issued and use cablecards, including Tivo HD devices are SOL. Is this anti-competitive or what?
     
  3. Feb 1, 2008 #283 of 379
    kochsr

    kochsr New Member

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    Jan 28, 2002
    No, i believe it is called switched digital video...


     
  4. Feb 1, 2008 #284 of 379
  5. Feb 1, 2008 #285 of 379
    Al-Mann

    Al-Mann New Member

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    Aug 24, 2007
    San Antonio, TX
    I don't think that is quite right... All boxes bought by cable companies after that time must have cable cards. But all the boxes cable companies have that don't have cable cards are still alright to use...

    I've installed a few boxes this past week that did NOT have cable cards in them...
     
  6. Feb 2, 2008 #286 of 379
    BH CableCard Usr

    BH CableCard Usr New Member

    1
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    Feb 2, 2008
    To quote an internal memo from Brighthouse (Dale Gregory) dated Jan 30 ,2008"

    "Effective February 1, 2008, four HD channels (HDTV HD, The History Channel HD, Good Network HD, and TBS HD), recently added will no longer be available to our 1,900 customers with CableCARD devices. Programming added in the future* to the channel lineup will also not be available to these customers, including the five HD channels launching on Feb 1st."

    * BHN has committed to adding 50 HD channels over the next year.

    The letter goes on to say they will offer a free (no monthly fee) digital receiver (does NOT say a DVR) for each BHN CableCARD surrendered.

    :thumbsdown: IMHO, This sucks. I've had the TivoHD working for exactly two weeks and BAM! First opportunity to leave BHN and I'm out. Enough of this heavy handed marketing tactics! :thumbsdown:
     
  7. sgtstadanko

    sgtstadanko New Member

    53
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    Jan 9, 2005
    Birmingham, AL
    BHN here in Birmingham, AL told me they had discontinued cable cards. Now this was from a counter person at the outlet so it may or may not be true. I just bought a TivoHD anticipating a HDTV purchase and this sucks. Especially with the SDV issue...gods know if or when BH will roll out the USB dongle to allow tivo users get all the HD content or how much it will cost it they do.

    kind of wishing tivo had included component or HDMI input and a IR blaster like the series 2...sigh. I feel screwed here.
     
  8. dig_duggler

    dig_duggler losing enthusiasm

    835
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    Sep 18, 2002
    Birmingham, AL
    Check my reply to your email. They definitely have not discontinued cable cards. Low level support here kind of sucks and they don't really know what they are doing. BHN in Bham is supposedly (according to a manager I talked to recently) not rolling out SDV for awhile.
     
  9. Mar 1, 2008 #289 of 379
    sgtstadanko

    sgtstadanko New Member

    53
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    Jan 9, 2005
    Birmingham, AL
    well i got a call from a customer rep based off an email i sent in earlier in the week. She was very helpful and friendly and scheduled an install for this Sat (today). I got call at 8:00am <jeez> from the HQ and waited on hold for 30 minutes because I missed it and had to call back. The support peron didnt know what was up or why i was calling so fingers crossed they havent screwed something up....
     
  10. Mar 1, 2008 #290 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    FYI, they might not be giving us 663 and 665 (TBSHD and HistoryHD). I've been fighting with general support on this who insist I need a truckroll even though the Tivo shows that the channel is not on the channel map. I have a call into a manager and will call back the direct line cs person next week. Please let me know if you receive these channels or not.
     
  11. Mar 1, 2008 #291 of 379
    sgtstadanko

    sgtstadanko New Member

    53
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    Jan 9, 2005
    Birmingham, AL
    no problem. i will if they show up. i was supposed to get a call 30 min before truck roll, if thats what the 8am call was for (nobody at HQ knows) then he is seriously late. If my past experiences with our local BH prove anything...something or somebody has screwed something up or forgotten and I will have to start this whole procedure over again.
     
  12. Mar 1, 2008 #292 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    you are so right.

    If it makes you feel any better, I have been using my S3 for over a year without many problems (except that two month ads thing that was painful). It will help to have at least one other person in the area to ask if you are getting X. Rocking this solo was been sometimes aggravating.
     
  13. Mar 1, 2008 #293 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    I asked this in another thread, but if you are getting the error:

    Current Tuning Status: Not Tuned: Wrong Card State

    for a newly added HD channel everything I've read here says it is not on the channel map. Is there any reason to agree to a truckroll from the company (they keep insisting this is the only way - I keep insisting it is on the head end and won't agree to it)?
     
  14. Mar 5, 2008 #294 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Is anyone in a Brighthouse market that has recently added hd channels that you can tune? I'm pretty sure that they are not giving cablecard customers new channels in my market, but can't find anyone competent enough to even understand the question.
     
  15. Mar 5, 2008 #295 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    In Tampa/St. Pete, I can still tune the newest HD channels on the S-Cards in my S3 and THD: Animal Planet, HGTV, Science, Food Network, etc.
     
  16. Mar 5, 2008 #296 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Ah ho. Looking at your posts, you seem to have had a similar issue as I am (channel map). Mine could be intentional even though they claim it isn't. So it was just magically fixed on the head end? I don't want to have to have several truck rolls just to convince them that it is on the head end, but that seems to be what your market had to do....

    How much not on the head end assurance did you get before they realized it was on the head end?
     
  17. Mar 5, 2008 #297 of 379
    windracer

    windracer joined the 10k club

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    St. Pete, FL
    As I recall (re-reading my own posts) I only spent 90 minutes on the phone originally, and it was kinda for a different issues (I got the new HD channels fine, I had lost analog channels instead). I put off scheduling the truck roll and then the problem magically fixed itself a few days later.
     
  18. Mar 5, 2008 #298 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Thanks. The underlying issue is the same (channel map) but the affected tier is different (and the rationale for it may be different).
     
  19. Mar 5, 2008 #299 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Right, and I think it was also more related to the fact that BHN here was shuffling a lot of the analog channels around. So, no problems here with the new HD ones ... for now.
     
  20. Mar 7, 2008 #300 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    I talked to a technical manager with Brighthouse in Birmingham, AL. He says they have gone SDV and wouldn't take away channels from us for no reason. He indicated future channels will go SDV and that we might lose more channels as they eventually want to go all SDV (but he had absolutely no time frame on that). He's aware of the tuning resolver and says whenever they can get that in they'd love to come test it out on my device. Nice guy. All of the upper tier managers have been extremely nice and informative but unfortunately ... SDV. I could lose a bunch of channels in no time.
     

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