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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. dig_duggler

    dig_duggler losing enthusiasm

    835
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    Sep 18, 2002
    Birmingham, AL
    Man, I came back from seeing the fam for xmas and the channels are gone again. I hate Brighthouse.

    Now I get to call and go through the clueless chain again, so they can send a tech specialized in cable cards out. So I get to take off work (again) and sit here while the tech comes in and calls the head end to fix it.
     
  2. guitardude5

    guitardude5 Tivo Dude

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    Dec 28, 2007
    Florida
    I had a good experience with Brighthouse installing an M card in my new Tivo. I posted in another section, but I thought I would also post here. I thought most people would post bad experiences but not take as much time to talk about the good. Here is my kudos to BHN (and no I don't work for them ;))

    I called Monday to shedule the service and request an M card. The CSR knew exactly what I was asking for (Ryan was his name) and set me up for today. It sounded TOO easy. I called yesterday to confirm, and the second CSR also knew exactly what I was talking about and confirmed an M card install. This morning, two techs from a contracted company knocked on my door with a CableCard. I asked them if they had ever installed one in a Tivo, and the answer was no. They were both very nice, and I helped them along with the install. He popped the M card in slot 1, and it started updating from the cable signal. He called to activate the card, but it wouldn't take. He took out the card, went to his van to get another one, and put in the new card. That one worked right away. I ran the guided setup while the techs were here, and all was great. I had been fearing it would be a nightmare from the stories I have read that other have had as recent as a couple months ago.

    As of this morning, all is still well.
     
  3. rickmeoff

    rickmeoff New Member

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    Aug 25, 2006
    my mom is currently a BH subscriber in oldsmar, fl. just set her up with a new hdtv and ordered a tivo hd for her, and the box is scheduled to arrive by weeks end.

    she currently has a cable box with sd hooked up to a s2 dt tivo, with hbo and sho.

    do I simply call bh and tell them i need an m-card install, and an upgrade to their 'hd-pack?' what channels will she get/have available in hd (I checked the bh website, and it wasn't clear exactly what is available to her in hd....and for how much $).

    im a dtv sub at my house, so all this bh cable stuff is very unfamiliar to me.

    thx.
     
  4. windracer

    windracer joined the 10k club

    11,580
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    Jan 3, 2003
    St. Pete, FL
    She only needs the HD Pak if she wants Universal HD, Mojo, HDNet and HDNet Movies. All of the other HD channels are part of the normal digital cable package.
     
  5. rickmeoff

    rickmeoff New Member

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    Aug 25, 2006
    windracer, thank you.

    so the cable box goes, replaced by the tivo hd with the m card. i doubt she cares about those channels, but i cant seem to find a list of the hd channels she'll receive. is hbo and sho in hd with bh?
     
  6. RobKFL

    RobKFL New Member

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    Oct 31, 2007
    I'm in North Pinelles too, from this list

    http://apps.tampabay.mybrighthouse....nId=&LineUpId=16&lineup_action=display_lineup

    She'll get

    Basic Channels
    Standard Channels
    Digital Channels
    Digital Music

    Anything else is extra and Brighthouse On-Demand will NEVER work with TiVo. It requires the Brighthouse Cable box. I've personally never used it and I had 2 cable boxes forever (no down to 1 on another TV).

    Hope that helps.

    Oops to answer you last question, no HBO or SHO HD without paying extra but she'll still get those channels regular.
     
  7. rickmeoff

    rickmeoff New Member

    417
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    Aug 25, 2006
    thanks rob, but im still kinda lost (and kinda stupid as well, lol). so it looks like she'll get:

    704 - ESPN 2 HD
    707 - ESPN HD
    718 - BHN HD Sports 1
    719 - BHN HD Sports 2
    720 - Discovery HD Theater
    721 - Discovery Channel HD
    722 - The Science Channel HD
    723 - Animal Planet HD
    724 - The Learning Channel HD
    725 - TNT HD
    726 - TBS HD
    727 - National Geographic HD
    729 - Versus / Golf HD
    730 - MHD (Music High Definition)
    731 - Food Network HD
    732 - HGTV HD
    733 - A&E HD
    734 - The History Channel HD
    632 - WMOR HD
    624 - WTOG HD
    628 - WFTS ABC HD
    610 - WTSP CBS HD
    611 - WTTA MYTV HD
    613 - WTVT FOX HD
    608 - WFLA NBC HD
    603 - WEDU HD

    in her current package.

    and since shes already an hbo/sho subscriber she is entitled to those hd channels too. have i got this now?
     
  8. Jan 1, 2008 #268 of 379
    RobKFL

    RobKFL New Member

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    Oct 31, 2007
    She'll get all those HD channels you listed but no HBO/SHO HD. That's another animal. She'll still get standard HBO/SHO she's always gotten. Maybe she can "crossgrade" or something. I haven't looked into it yet for mine.
     
  9. Jan 1, 2008 #269 of 379
    rickmeoff

    rickmeoff New Member

    417
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    Aug 25, 2006

    i thought since she already pays extra for hbo and sho she would be entitled to the same in hd (which is how dtv does it). so they make you pay a premium over the already paid premium to get those channels in hd?

    wow, that sucks.

    i guess i should get on the phone with bh and get all the info..........her tivo hd is scheduled to arrive here on friday, so i need to setup the cc install.

    ill go through guided setup without the cc's to familiarize myself with the unit and have everything ready for bh.

    this is exciting for me. ive been with dtv for years, and im really interested to see the comparison of the tivo hd vs my dtv setup.
     
  10. Jan 1, 2008 #270 of 379
    mohanman

    mohanman New Member

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    Dec 18, 2007
    I haven't gone through this threat, but if it is still concerning cable card companies not giving out cable cards, I highly recommend filing a complaint. I did the same with Comcast in Augusta, GA, and I gotta say, since I made a complaint, they have been doing an awesome job. They are on time, courteous, and they stay until the job is completed. Can't say the same for my experience with them in Chicago. Anyway, I had to file a complaint with the FCC to get anything done. So if it comes worse to worse, you could do that, just go to the FCC website.
    Lates
    Mo
     
  11. Jan 2, 2008 #271 of 379
    dig_duggler

    dig_duggler losing enthusiasm

    835
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    Sep 18, 2002
    Birmingham, AL
    Jeebus. You can read about my experiences above, but in short, ADS is being deployed and none of the digitally simulcast channels would come in.

    Brighhouse's answer: You need new M cards, not S cards.

    They swapped and the channels come in. Huzzah!

    Cut to a week later. The same channels are gone. Their only solution? New cards! I scheduled an appointment for today, stayed home and they of course brought no cards. The tech did come, said it's been a pain for everyone, says that all cable card customers are having this problem and that everytime they add channels to digital simulcast all working cable cards no longer receive the simulcast channels and that it's going to be painful for awhile. In essence, he indicated that every single time they add new simulcast channels the cable cards will drop the channels (not the new channels - all the simulcast channels) and the only fix they know of is to replace the cards every time they add new channels (about bi-weekly timeframe). He tried to push their box on me of course. Oh, and he has no idea what the deployment schedule is or when it will be finished. The attitude was very much why are you making us deal with these silly cable cards. I have had a friendly tech in the past who took blame, but I am going on a month and a half now with this same issue. I know others here have had worse, but I am getting extremely frustrated.

    So, given this is pretty much unacceptable, what is the chain of command that I need to spit letters out to so that they might actually have incentive?
     
  12. Jan 2, 2008 #272 of 379
    bizzy

    bizzy New Member

    707
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    Jan 20, 2004
    San...
  13. Jan 2, 2008 #273 of 379
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Hmm let me see, everything was working correctly until BH made changes on their head end side and now suddenly all the cable cards have some amazing hardware issue.

    Stupid thinking like this is typical of BH and it will create a cable card shortage and give them ample opportunities to push their own DVR that of course does not use a cable card.
     
  14. Jan 3, 2008 #274 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Yeah, it's clearly on there end but they don't appear to be taking responsibility for it. I'm wondering what my most effective course of action might be. I'm wondering if there is anyone I should write before I complain to the FCC....
     
  15. Jan 5, 2008 #275 of 379
    minboo71

    minboo71 New Member

    1
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    Jan 5, 2008
    Hi all - So I've been trying to follow this thread and figure out if it applies to my problem with Brighthouse Indiana... but I'm getting lost in the acronyms... sorry!

    I have a Series3 HD Tivo with a M-series cablecard (after a 12 hour install and 8 cable cards). But finally it works. Until Brighthouse added new HD channels (CNNHD, HGTVHD, etc), which don't come in. I called BH to complain... they told me that it's because of the way they choose to broadcast the channels. I don't know the technical term for it... but it seems that BH treats these new channels similar to on-demand, that it only will appear when I tune my channel to it. Unfortunately, since two way communication doesn't work on the cablecards, I can't get these channels.

    This doesn't seem legal to me. If I'm paying the cable company for HD channels, I should get them all. (Some channels in the regular HD listing work and some don't.) Shouldn't BH be required to send out the cable signal the same way for all channels?

    I wish I could punt on BH and go to DirectTV... but I hear that won't work with the three tivo boxes that I currently have. Ugh.

    Signed,
    Need help in Indiana

    Update - Just found this on tivo.com... is this my only option??
    http://www.tivo.com/abouttivo/press...ANNOUNCESWITCHEDDIGITALSOLUTIONFORHDDVRs.html
     
  16. Jan 5, 2008 #276 of 379
    lrhorer

    lrhorer Active Member

    6,924
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    Aug 31, 2003
    San...
    Sounds like the new channels are SDV. If so, there's nothing you can do at this time. Browse the SDV threads.

    Don't be ridiculous. Any vendor can charge whatever they want for whatever services they like and package them any way they want. If you don't like the vendor's prices, don't buy from them. If you have a signed contract saying they agree to provide the specific services in question for the amount you are paying them, then their activity is illegal and you can sue them for breech of contract. Unless the contract specifically states they will provide you with all programming of a particular type or they will provide you with all new programming, then they are not in violation of anything by not providing you with new additional services at the old price. If you don't have a contract (most CATV companies don't require one), then they are not required to provide you with anything at any price except those channels mandated as "must carry' by the FCC.

    No. For one thing, it would make any changes and improvements to the system nearly impossible. Indeed, your suggestion would effectively prevent them for ever being able to deliver digital services or HD in the first place.
     
  17. Jan 5, 2008 #277 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
  18. Jan 6, 2008 #278 of 379
    TomRaz

    TomRaz New Member

    261
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    Feb 28, 2002
    Interesting Press Release. This part caught my attention

    "The cable industry is working with TiVo to ensure that installation of CableCARDs and the adapter will be easy and seamless for the consumer"

    :)
     
  19. guitardude5

    guitardude5 Tivo Dude

    9
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    Dec 28, 2007
    Florida
    Actually, that is not true. I had a BH DVR for about a week and a half while waiting for my Tivo to have a cableCARD installed. When I was taking it back to BH, I noticed there was a security tape on the back over the slot where the M card was installed! I was kinda surprised to see they were using M cards all along. I wonder why they aren't having the same issues as Tivo users.
     
  20. dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    They are using M cards in SA boxes here too. However, I would guess they have configured and tested their system for one device (the SA boxes) vs standard specifications.
     

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