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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    S-Cards.
     
  2. dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Hmm, I'm in a different market (Birmingham) but the implementation might be similar. I started losing a bunch of ADS channels. Last week they came out (without M-cards as requested) and I was told that they never actually tested S-cards to make sure they worked with the new ADS, and now recognized there was a problem with S-cards and were working on it, but haven't figured it out. I have an appointment to try some M-cards to see if that fixes the problem (they claim it works on M-cards, but we'll see). They were supposed to be out this morning, but hey, you know how that goes...
     
  3. dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    So, they swapped out the S cards for M cards. Once they sent the authorization through, I got my missing ADS channels. Curiously, before the authorization the same 'some' of the ADS showed up, but not others. After authorization, everything showed up.

    Odd. But I'm happy.
     
  4. EpcotEric

    EpcotEric Member

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    Dec 21, 2001
    St...
    I'm in the same area as windracer and I'm having the same problem. CSR said they have to send out a tech to swap out cards. BHN in Tampa/St. Pete is not mapping ADS on CableCARDs, just the Set-top Boxes. For CableCARDs, they're just passing the analog signal, which is blocked out on those certain channels for some reason.

    CSR acknowledges they are having multiple major issues with CCs since the lineup change but insists a truckroll is necessary. Tech will be out on Thursday. I'll update as I find out what is happening.

    BTW, 2 currently 2 SA S-Cards in a S3.
     
  5. dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Set your tuner to one of the 'bad' channels and the other you know if analog and go to the cablecard diagnostics (settings->cablecards->either one-> diagnostics (shows for both cc). If the modulation for the 'bad' channel is QAM 256 they are not passing it through as analog, that is a digital signal. You should be able to see on the analog channel that it is of modulation analog.

    If it the same as my scenario, they haven't authorized the cards correctly. In my instance, something with the S-cards (firmware or software) was not compatible with their authorization technique.
     
  6. windracer

    windracer joined the 10k club

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    St. Pete, FL
    The Test Channels feature in the CableCARD menu skips over the "bad" channels completely. If I check the Diagnostics page, it just says "not tuned: wrong card state."
     
  7. EpcotEric

    EpcotEric Member

    40
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    Dec 21, 2001
    St...
    Same here. Channel 8 shows analog modulation, channel 40 shows "not tuned: wrong card state" and all other fields are blank for that tuner. BHN really screwed things up I guess. :rolleyes:

    I'll find out more Thursday sometime from 5 to 8pm.
     
  8. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    I think if Test Channels skips over the channel, then it's not defined in the channel list from the cablecard. So, the tivo service lineup isn't matching the cablecard lineup.
     
  9. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    I agree! The question is what did BHN do that caused those channels to disappear from the CableCARD lineup? And why can't they figure it out? From my conversation with the BHN rep, this is affecting all CableCARD users, not just the folks with TiVos.
     
  10. dig_duggler

    dig_duggler losing enthusiasm

    835
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    Sep 18, 2002
    Birmingham, AL
  11. TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Have you tried to reboot your Tivo HD or Series 3 to see if that resolves the missing channels ?

    Do you have a list of the channels that you are not able to receive ?

    I love the good old BHN slogan of I need to send a tech out.

    Hopefully someday they will get their head out of the sand and actually troubleshoot a problem.
     
  12. windracer

    windracer joined the 10k club

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    St. Pete, FL
    Of course, I even had to do it multiple times while on the phone with the rep as he kept trying to "re-initialize" the cards.

    Here was a fun one: he had my eject the cards while the box was running, then unplug the box, re-insert the cards, and power the TiVo back up. That didn't help either. :rolleyes:

    I listed them in this post.
     
  13. TomRaz

    TomRaz New Member

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    Feb 28, 2002
    I figured you had tried a reboot but I figured I would ask :)

    I had to reboot my Tivo HD with a single M card last week to see some of the new HD channels.

    After the reboot the new HD channels worked fine.

    I read your earlier post about the other non hd channels on BH that are not working.

    When I got home tonight I checked all of the channels you had listed in your post and they all are working fine on my Tivo HD

    Perhaps it is a S card vs M card issue ?
     
  14. windracer

    windracer joined the 10k club

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    St. Pete, FL
    Weird, and you're in the Tampa area too, right? Maybe it is an M-Card vs. S-Card issue then. In that case, a replacement would work as long as the tech brought M-Cards, and had three (two for my S3 and one for my THD).

    Well, when I get back in town after the holidays, I'll try and tackle this again (assuming they haven't figured it out by then). In the meantime, I'll make sure my S2 covers recording anything I would want off of those missing channels.
     
  15. TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Yes Windracer I live in Pinellas county also.

    Hopefully they will figure this out before you get a chance to troubleshoot.

    Otherwise I guess they will have to try and bring you a couple of M cards

    Good luck
     
  16. dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    It is certainly worth a shot if you can get the time off to meet the tech. I had absolutely no expectations that it would resolve my issue, but it did. It might be a systemwide Brighthouse programming issue.
     
  17. EpcotEric

    EpcotEric Member

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    Dec 21, 2001
    St...
    Tech just left. They didn't have to replace any cards. They re-hit the cards and I restarted the TiVo. After the restart, the channels still didn't show, then after about 10 minutes, all the channels started working again.

    Apparently BHN was aware of the issue and just resolved it on the head-end yesterday.
     
  18. TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Another BHN send the tech onsite to resolve nothing that could not be resolved remotely.

    Why does BHN understand it is cheaper to resolve issues remotely than onsite. :eek:
     
  19. windracer

    windracer joined the 10k club

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    St. Pete, FL
    My channels are working again too!
     
  20. TomRaz

    TomRaz New Member

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    Feb 28, 2002
    I am glad yours starting working also, perhaps BHN finally figured out what was wrong on the head end.
     

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