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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. Nov 2, 2007 #221 of 379
    sharp1

    sharp1 New Member

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    Jul 20, 2002
    Tampa
    As a follow-up to my earlier post, I called BH, and asked the rep to make sure the installer brings a multistream card with them on Monday. She said she had no idea what that was. I told her the installer should, and asked that she please note it on the work order.

    She was actually very friendly, and said she did so. It was less hassle than the guy who made the appointment gave me.

    Now if the installer will just show up with the M-Card and do the installation as smoothly as my S3 install went months ago, I will be happy as a clam.

    (The S3 install of 2 S-Cards went without a hitch. The installer was friendly and seemed genuinely curious. He followed the TiVo instructions, and the cards installed without a problem. He was gone in about 20 minutes or so. They ran without any issues until 9.1 when the cards required a reboot every couple of days to keep them happy. The issues seemed to have gone away with 9.2. Just wanted to share that in case others are concerned about the installation.

    It probably all depends on the tech they send out...)
    -Neil
     
  2. Nov 2, 2007 #222 of 379
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Windracer thanks for your comments concerning channel 694. The strange this is I was at a friends house in Lakeland who has BH and he was running software 9.1 and he was unable to receive channel 691.

    Then Tivo updated his software to version 9.2j and he can now receive channel 691 but can no longer receive 694.

    Of course I called Tivo and BH and neither one can figure this one out
     
  3. Nov 2, 2007 #223 of 379
    windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Yeah, 691 is TNT-HD so he should be able to receive that. Every now and then I will "lose" a channel (gray or black screen) but rebooting usually fixes it.
     
  4. Nov 3, 2007 #224 of 379
    TomRaz

    TomRaz New Member

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    Feb 28, 2002
    According to BH channel 694 is a HD channel and I should be able to receive it. But based on the fact that several people in the Tampa area cannot receive it I guess we never will.

    Once again the strange thing is I saw 694 working just fine until my friends Tivo HD went from 9.1 to 9.2j

    Oh well, who needs the golf channel anyway
     
  5. Nov 6, 2007 #225 of 379
    sharp1

    sharp1 New Member

    69
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    Jul 20, 2002
    Tampa
    Update from my last post:

    BH installed a single multi-stream without an issue. (Actually, only a minor issue. The appt was for 8am-11am, but they could not find the cards, so they rescheduled for 2-5pm. The installer showed up right at 5)

    The install went smoothly, and the installer was happy at how easy it was. I let him take the instruction sheet in case his next TiVo install did not have one.

    I now have digital and HD in both living room on the S3 and bedroom on the HDT.

    Now if only TiVo would update the S3 to multistream...
     
  6. bobby4919

    bobby4919 New Member

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    Oct 10, 2002
    Orlando, FL
    My experience last Saturday with BHN here in Orlando was a mixed bag. I specifically requested that the tech bring an M card, and if that wasn't available two s cards. He showed up on-time, brought two m cards and 4 s cards, just in case any were defective! This guy was knowledgeable on how to install / activate cablecards and even knew his way around the TiVo screens.

    Unfortunatly, the people on the other end of the phone didn't know what they were doing when trying to activate the cards. Three hours later we finally got two s cards to work. Evidently something in the account setup wouldn't allow an m card to function correctly in my TivoHD. The tec didn't find this out until he was activating the s cards. And evidently something about the activation process wouldn't let him put one of the m cards back in (once activated in a box they can't be activated again in that box... something like that).

    Anyway, he's coming back out tomorrow with a new m card and will set it up correctly.

    My major problem with the cablecards is that they evidently don't pick up the lower tier channels (1 - 70~) in digital, as my 8300 did. They pick them up as analog. Does anyone know of a solution to this? Is this an scard issue? A cablecard activation issue? An account issue? I'll ask the tech tomorrow but it would help if someone here knew.
     
  7. EpcotEric

    EpcotEric Member

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    Dec 21, 2001
    St...
    That has been a major headache for me in the St. Pete market. I have talked to TiVo and Brighthouse. I've had a tech out and have talked to tech support over the phone. Apparently the Analog-Digital Simulcast that your old cable box gets is not available on cablecards in this area. I was told they have no plans to make them available. It doesn't bother me too much. Most of the content I watch I can see on the HD versions of the network channels. (In the 600s) Occasionally I'm stuck watching the analog versions of Discovery, Disney, etc.

    If they ever get digital simulcast working here I would be very happy. I have a bad feeling that the cable boxes might be using Switched Digital Video for those, hence not available with CableCARDs.
     
  8. TomRaz

    TomRaz New Member

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    Feb 28, 2002
    Brighthouse and other cable providers never cease to amaze me. Once they get the contract for a given market they seem to stop being responsize to their customers when it comes to new technology and they appear to have a overall I don't care attitude.

    I hope you M series card works out. My has been working fine for weeks now.
     
  9. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Right now, the only channels I can TTG recordings off of is the lower analog range and the HD locals. I wonder if the lower analog switched to the digital simulcast if the copy protection flag would be on like the other digital channels (and thus, un-TTG-able).

    If so, I'm all for keeping them analog for now. ;)
     
  10. Dec 9, 2007 #230 of 379
    dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    I'd like to thank jrm01 for pointing me here, seems I might be in a similar boat as folks past (here's where I started cluelessly).

    In short, it appears Brighthouse in Birmingham has begun deploying ADS (I had a tech come out last Wed and tell me as much). Some of the channels deployed tune fine (for instance Spike TV) and some are simply giving me a black screen (Comedy Central, Sci Fi, etc.). The tech said he'd have to talk to head end (he was fairly knowledgeable but seemed a little dubious of the Tivo when the SA box with an M-card tuned fine). It also occurred to me that maybe the ADS is on SDV, but some of the channels come in fine, making me dubious. They were going to get back to me but you know how that goes...

    So anyone had any luck with BHN in this regard? The tech was very friendly and was supposedly going to check with other cable card customers in the area. If I'm not working, no one should be from what I've understand. Sounds like it's definitely on head-end, but if I can find intelligent life I'm not sure what suggestions I can make...
     
  11. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Woo hoo ... finally some good news about Brighthouse and CableCARDs. I found this on my current bill:

    So they're going back to 2006 pricing. That'll save me $4/month. :cool:
     
  12. sieglinde

    sieglinde New Member

    5,375
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    Aug 11, 2002
    Sebastopol, CA
    My cable company claims it does not have cards if I talk to local people but the company claims to have cards and knew what a HD Tivo was. Hmm, I am still waiting for the cards to be sent. My cable company is Mediacom and from reading a variety of different posts, I know that Mediacom in Georgia supplies cards so it should in my small town in California.
     
  13. ukken

    ukken New Member

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    Nov 14, 2007
    I just had Brighthouse tell me that I couldn't get the 'new' HD channels on my S3 with two working cablecrds.
    Anyone in Indiana able to get the new channels with a cable card on a S3?
    I don't get it, I get all the channels around the new ones?? How could this be??
    I wish AT&T u-Verse would support CableCards, I'd switch yesterday.
     
  14. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    I got all the new channels tonight (had the Lineup change message when I got home) on my S3:

    - Science HD
    - Animal Planet HD
    - TLC HD
    - Natl Geo HD
    - Food TV HD
    - HGTV HD
    - History HD

    etc. No problems with two SciAtl S-Cards.
     
  15. dig_duggler

    dig_duggler losing enthusiasm

    835
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    Sep 18, 2002
    Birmingham, AL
    Ugh. So after not getting any response and setting up a new appointment, the tech comes out and says they recognize there is a problem with S-Cards.

    Here's the little info I know. They can't get S-Cards to work with the new simulcast channels, but M-cards do. It sure sounds like they are using 2 way communication for this, but they claim SDV is not deployed. I've scheduled a call to try some M-cards, but does that really make any sense? Is there any logical reason M-cards could process ADS but S-cards would not??
     
  16. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    I certainly don't consider it impossible. The software on the M-card will be much newer than that on the S-card. The newer software will tend to be more fault tolerant than the old software (only for things the old software does) since the designers learn from experience. I consider it likely they have made an error in setting up the ADS, and think it possible that the M-cards contain a workaround for that error, while the S-cards do not.

    (Note that I in no way guarantee the M-card will work - just that it might).
     
  17. dig_duggler

    dig_duggler losing enthusiasm

    835
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    Sep 18, 2002
    Birmingham, AL
    good point. most likely it is not implemented correctly, but the m-cards could have better written software. Thanks.
     
  18. windracer

    windracer joined the 10k club

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    Jan 3, 2003
    St. Pete, FL
    Well, I may get the new HD channels fine, but now I've got quite a few of the analog channels missing, and they're all ones that moved in the recent re-org:

    64 - AMC
    58 - Cartoon Network
    45 - CMT
    29 - CNN
    15 - CSPAN
    40 - Disney
    14 - E!
    68 - Hallmark
    50 - Lifetime Movie
    62 - Movie PLEX
    66 - MTV
    44 - Oxygen
    49 - TV Land

    I just get the gray screen and "channel not available." Other moved channels though (like 59 SCIFI and 60 FX) are fine. I also get all of those channels just fine on my S2.
     
  19. windracer

    windracer joined the 10k club

    11,580
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    Jan 3, 2003
    St. Pete, FL
    I spent 90 minutes on the phone with Brighthouse today and they cannot get those 13 missing channels (all analog) to show up on my CableCARDs. They want to send a tech out to replace all four cards! :eek: I told them I'll schedule in January since we're going to be travelling and such for the next week anyway.

    It can't be the cards ... something on their end must have gotten screwed up in the re-org, right?
     
  20. dig_duggler

    dig_duggler losing enthusiasm

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    Sep 18, 2002
    Birmingham, AL
    Are you using m-cards or s-cards?
     

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