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Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. Oct 4, 2007 #181 of 379
    jimhutchins

    jimhutchins New Member

    16
    0
    May 25, 2004
    I just bought my second THD. I called Bright House (possibly better named Dim Shanty) to get the cable cards installed. The rep told me that they don't support Tivo's. When I pointed out that I have one now and that they installed cable cards in it just weeks ago, I got put on hold. She came back and said that they do support them, but that they don't install the cards -- I have to come get them. When I reminded her that they installed them for me just weeks ago, I got put back on hold. Finally she came back and scheduled an appointment. Amazing.
     
  2. Oct 4, 2007 #182 of 379
    MikeyB

    MikeyB Distracted Member

    389
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    Jan 7, 2005
    VA
    Did the rep speak broken English? If not I can't imagine why she couldn't understand you the first few times you explained it.
     
  3. Oct 4, 2007 #183 of 379
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    I would've jumped on the opportunity to do a self-install!
     
  4. Oct 4, 2007 #184 of 379
    jimhutchins

    jimhutchins New Member

    16
    0
    May 25, 2004
    She spoke clear English without even a hint of an accent. In Indiana, the reps appear to be true locals. She just seemed baffled by almost everything (cablecards, TIVO's, etc.). She even said that this was her first cablecard request.

    I thought about tring a self-install for about two seconds. BUT... then I thought about my last experience with them. The senior "troubleshooting" tech that Bright House sent out for the 2nd visit spent 45 minutes on his Nextel trying to get his coworker to activate the card in the Bright House system. Based on that, I decided that doing a self-install with them on the other end of the phone would be slightly less fun than running my hand through a meat grinder.
     
  5. Oct 4, 2007 #185 of 379
    TomRaz

    TomRaz New Member

    261
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    Feb 28, 2002
    Well I just purchased a Tivo HD and Brighthouse is coming out this Saturday to installed one M series card.

    I actually contact the area supervisor once I placed my order and asked him to get a M series card if possible and to send a tech who has done previous cable card installs.

    Hopefully mine will go off without a hitch.

    Does anyone else have a M series card from Brighthouse in Tampabay ?

    If so do they charge you a single $3.95 per month or due they charge you 2-$3.95 charges per month even though they only provide you with one physical cablecard ?

    I am just curious how the billing is handled.
     
  6. Oct 4, 2007 #186 of 379
    Lukej

    Lukej New Member

    50
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    Apr 27, 2006
    Here is what the admin of my cable company posted. It is small, but their cable boxes do have cablecards for digital cable. Yet they don't hand them for TVs or TIVO. Is that legal?

    ____________________________
    Donovan
    Administrator
    Sr. Member

    Offline

    Gender:
    Posts: 370


    Re: Cablecard
    « Reply #3 on: September 04, 2007, 06:52:40 AM »

    --------------------------------------------------------------------------------
    All new boxes (units purchased after June 2007) have separable security - meaning they are authorized by means of a CableCard. However, the cards are bound to the boxes. Later in the year we anticipate getting a few of the cards by themselves so that customers with CableCard compliant televisions can use them.



    Logged

    --------------------------------------------------------------------------------
    General Manager / Director
     
  7. Oct 4, 2007 #187 of 379
    demon

    demon BURNINATOR

    289
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    Nov 15, 2006
    Western SD
    They're legally bound to provide the CableCARDs, and it should be no mystery to them. This "oh, we don't have any right now, but we will eventually, we think" line that some companies try to feed their customers is ridiculous. You can try filing a complaint with the FCC via their online submission form - that's what I did, and trust me, getting that letter from the FCC saying there's a complaint on record will really make them sit up and pay attention.
     
  8. Oct 5, 2007 #188 of 379
    Dr_Diablo

    Dr_Diablo Dr_Diablo

    916
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    Nov 23, 2003
    Midwest
    Bright House here in Indiana has stated they do not plan to ever have the Multi Stream cards, go figure...
     
  9. Oct 5, 2007 #189 of 379
    jimhutchins

    jimhutchins New Member

    16
    0
    May 25, 2004
    I was told the same thing regarding Multi Stream cards. A tech also told me that he heard that Comcast will soon be buying out Bright House in Indiana. No verification on that from anybody though.
     
  10. Oct 5, 2007 #190 of 379
    jimhutchins

    jimhutchins New Member

    16
    0
    May 25, 2004
    I had a 10A-12P installation window with Bright House today. The installer showed up at 11:40 without calling ahead (contrary to what the scheduler said would happen). Other than that, he was great. He brought an MCard (the same MCard that his coworker said that Bright House Indiana wouldn't ever have). He got it working almost immediately. The guy he talked to on his Nextel put it in the system and both channels of HD encrypted programming immediately appeared. I have no idea what I'll get billed, but so far it is working great.

    So, to summarize, I was told by Bright House that they don't support Tivo's and that they don't have MCards. Today I had an MCard installed in my Tivo by a Bright House installer. :)
     
  11. Oct 5, 2007 #191 of 379
    kochsr

    kochsr New Member

    17
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    Jan 28, 2002
  12. Oct 6, 2007 #192 of 379
    TomRaz

    TomRaz New Member

    261
    0
    Feb 28, 2002
    Well I purchased a Tivo HD this week and peformed the initial setup to download the last software prior to Brighthouse coming onsite since there were known issues with SA cables cables.

    The initial setup went fine several days ago and I updated the Tivo HD software to the lastest version

    Bright House tech shows up on time with a M series card. He had never done a M series installation. I showed him the various instructions and screen shots from the forum and I actually performed the installation myself while he watched.

    The Tivo HD recogized the card like it was suppose to and he called the information from the M series card to the dispatch dept.

    I will summarize the next 6 hours. The card ended up not being authenticated properly on the NOC at Bright House in Brandon. Several M Series CC were tried and two trips by the tech.

    It took me about 6 phone calls to Bright House and we finally got it working.

    It appears the technology is ahead of the support by a long shot.

    Well the good news is my Tivo HD is finally working :)
     
  13. Oct 8, 2007 #193 of 379
    TiVoToo

    TiVoToo New Member

    98
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    Sep 12, 2006
    Orlando, FL
    Had a pair of CableCARDs installed in one of my S3s on Saturday. Other than installer showing up 90 minutes after scheduled window, the install went without a hitch. Until now, I have had BHN standard cable. Since I live close to the Bithlo antenna farm, I can get HD via antenna (or clear QAM). However, once the wife learned that Food Channel HD and HGTV HD were now available as part of BHN digital cable lineup - she had to have it. [And since History Channel HD had also been added, I was easily persuaded.] I called BHN and ordered a pair of CableCARDS - didn't even tell them they were for a TiVo, and they didn't ask what device they were for. Price for 2 S-Cards plus upgrade to DPP was additional $12.95/mo.
    When installer arrived, he was expecting to install into a pair of TVs. When I showed him the TiVo, he was surprised. I asked if he'd ever installed to a TiVo before. He said no, so I walked him through it. I installed each card, and pulled up the configuration screen. All he had to do was make the call. At first, he wanted to do both at once, but I told him no. Did them in sequence, tested after each one, and was done in less than 15 minutes. During entire process though, he did keep trying to sell me on switching to a BHN DVR.
    When the rumored MRV capability for S3s shows up, I'm all set. I can record History Channel shows on 'Her S3' and watch them on 'His S3'. <big smile>
    By the way, the addition of the Food Channel HD, HGTV HD, and History Channel HD are so recent to lineup that the TiVo doesn't provide the Guide data for them yet, but the channels are there. If you don't get them, repeat Guided setup.
     
  14. Oct 9, 2007 #194 of 379
    TwinCityTVHound

    TwinCityTVHound New Member

    20
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    Jan 9, 2002
    Tampa, FL
    That is good news for you. :)

    I'm in Tampa, and considering the same kind of install. Two questions (or 3):

    - Are you using a S3 SA TiVo? Do both tuners work with a single M card installed?
    - What is Brighthouse charging per month for the cable card? Is it cheaper to have one "M", two "S" or the same?

    TIA...
     
  15. Oct 9, 2007 #195 of 379
    TomRaz

    TomRaz New Member

    261
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    Feb 28, 2002
    I am using the Tivo HD which is the lower priced model of the Tivo dvr's that are capable of HD recording. The other model is a Series 3 which also does HD recording.

    The Tivo HD supports either one M type cable card or two S type cable cards. I went with the one M series card and it has two tuners in the one card so I can record two HD programs on different channels at the same time.

    Bright House is only charging me for one cable card at $3.95 per month
     
  16. kochsr

    kochsr New Member

    17
    0
    Jan 28, 2002
    well, according to my wife, tivo is now up and running with both cablecards. apparently, despite me leaving the instructions with the "install one card at a time" line highlighted, and my wife insisting that the tech install one card at a time, he put in both at once.

    of course, the tivo then did not work.

    after four hours, he unplugged both, and installed one at a time.

    miraculously, it worked right away.

    i have not yet gone home and checked it myself (i am on call until 1am unfortunately)
     
  17. sharp1

    sharp1 New Member

    69
    0
    Jul 20, 2002
    Tampa
    So, can anyone confirm whether or not M-Cards are available in the Tampa area?

    Also, does the S3 still not support these? I would love an additional S3, but would rather get rid of the 2 S-Cards @3.95 each, and get 2 M-cards plus an additional TiVo if it were possible. I don't want to give BH any more money than I already do! (Plus I live too far from the metropolitan areas to get more than a few OTA HD channels! :-( )
     
  18. TomRaz

    TomRaz New Member

    261
    0
    Feb 28, 2002
    Sharp1 I live in Pinellas county and I have Brighthouse and I do have a M series SA card.

    If you go with the Tivo HD you will only need 1-M Series card, if you decide to go with the Tivo Series 3 then you will need 2-S Series cards.

    If you call and place your order with BH request a M series card since you know others in the Tampa area have them.
     
  19. sharp1

    sharp1 New Member

    69
    0
    Jul 20, 2002
    Tampa
    Thanks. I think I will go with the TiVo HD for TiVo #2 then.
     
  20. sketchy12314

    sketchy12314 New Member

    4
    0
    Oct 23, 2007
    M-cards are now available in Bakersfield.
     

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