I just bought my second THD. I called Bright House (possibly better named Dim Shanty) to get the cable cards installed. The rep told me that they don't support Tivo's. When I pointed out that I have one now and that they installed cable cards in it just weeks ago, I got put on hold. She came back and said that they do support them, but that they don't install the cards -- I have to come get them. When I reminded her that they installed them for me just weeks ago, I got put back on hold. Finally she came back and scheduled an appointment. Amazing.