1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bright House - refusing to provide cable cards

Discussion in 'TiVo Series3 HDTV DVRs' started by pzook1, Sep 12, 2006.

  1. Sep 12, 2006 #1 of 379
    pzook1

    pzook1 New Member

    6
    0
    Sep 11, 2006
    I just called Bright House and they said they will only provide cable cards for TV's, not boxes. This is Manatee County. Anyone been able to get an install scheduled?
     
  2. Sep 12, 2006 #2 of 379
    Stormspace

    Stormspace Electrocuted by TiVo

    5,171
    0
    Apr 13, 2004
    Hartsville, SC
    This is going to be an interesting thread...Keep us informed.
     
  3. Sep 12, 2006 #3 of 379
    DTSDude

    DTSDude New Member

    68
    0
    May 24, 2006
    Look around here in the forums. I'm sure someone at some point has linked the FCC mandate that they provide the cable cards. It's slightly not legal to do that. If they hold their position, get beligerant and tell them with all the money you spend on cable you expect to be provided with a better piece of equipment then their peice of @#$@ DVR and this is your way of keeping the peace. ;)
     
  4. Sep 12, 2006 #4 of 379
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    How will they know what you install the card in? Cn't you pick it up in the office and install it yourself.
     
  5. Sep 12, 2006 #5 of 379
    pzook1

    pzook1 New Member

    6
    0
    Sep 11, 2006
    no, they only provide cards via their install. First question from CSR was what TV do you have. Tried to reason with them about using in box but that went no where. While I could lie and get them out, my fear is that they wouldn't do the install when they arrived and/or would only provide one.

    I did get somewhat beligerant but that didn't get me anywhere either.
     
  6. Sep 12, 2006 #6 of 379
    davezatz

    davezatz Funkadelic

    4,588
    3
    Apr 18, 2002
    Northern...
    You just have to be persistent. I had a decent amount of frustration getting mine installed and working correctly. Required well over half a dozen calls, two visits, and a non-visit. Keep calling to you get someone who can assist.
     
  7. Sep 12, 2006 #7 of 379
    Lampei

    Lampei New Member

    35
    0
    Feb 1, 2002
    Clearwater, FL
    Just tell them that you have 2 HD TVs that you want to need to install the cable cards in (find a Samsung TV on their site that takes cables cards and tell them you have 2 of those). Then, when the installer gets there, tell them that you misspoke over the phone and that you have the new TiVo. Everything should be fine. The installer won't care what he's installing them in :)
     
  8. Sep 12, 2006 #8 of 379
    mearlus

    mearlus New Member

    185
    0
    Nov 1, 2004
    Madison, WI
    Speak to a supervisor and site the legalize from the FCC about it :)
     
  9. Sep 12, 2006 #9 of 379
    HiDefGator

    HiDefGator New Member

    1,851
    0
    Oct 12, 2004
    Tell them your TV is made by Tivo. The installer won't care when he gets there.
     
  10. Sep 12, 2006 #10 of 379
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    All major cable companies (MSOs) are required by the FCC's 'Plug-and-Play' order to provide CableCARDs to any customer using any UDCR (Uni-Directional Cable Receiver) device on CableLabs list of certified, verified or self- verified cable products. The TiVo Series3 HD DVR product is on this list.
     
  11. Sep 12, 2006 #11 of 379
    ehardman

    ehardman Member

    159
    0
    Feb 18, 2004
    Kansas
    At what price?
     
  12. Sep 12, 2006 #12 of 379
    HDTiVo

    HDTiVo Not so Senior Member

    5,556
    0
    Nov 27, 2002
    Does Bright House fit the definition?
     
  13. Sep 12, 2006 #13 of 379
    tivoknucklehead

    tivoknucklehead Member

    718
    3
    Dec 12, 2002
    Orlando Florida
    I have Bright House and a Saturday appointment for 2 cable cards to go into my Series 3 I just ordered. Seminole County FL
     
  14. Sep 12, 2006 #14 of 379
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    If they already provide CableCARD for TVs, they will work for the S3. The OP has already provided me their contact information and I will be passing that along to someone who will follow up.
     
  15. Sep 12, 2006 #15 of 379
    Gator1

    Gator1 New Member

    64
    0
    Oct 20, 2000
    Orlando
    When you ordered the cards did you tell them it was for a Tivo unit?
     
  16. Sep 12, 2006 #16 of 379
    TiVoPony

    TiVoPony New Member

    2,194
    0
    May 11, 2002
    Alviso,...
    I'll add one more thing in here that may be helpful.

    If you contact your cable company, and they say they won't give you the cards you want...call us.

    When you call, explain that you need help getting cable cards from your cable company, and would like to speak to the HD Team.

    They'll get on the line with you while you call your cable company, and they'll help explain everything to the cable representative.

    That should, hopefully, help. ;)

    Pony
     
  17. Sep 12, 2006 #17 of 379
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    Wasn't there a special number to call for CC issues? I thought I remembered that...
     
  18. Sep 12, 2006 #18 of 379
    tivoknucklehead

    tivoknucklehead Member

    718
    3
    Dec 12, 2002
    Orlando Florida

    yes, i was their first request :)
     
  19. Sep 12, 2006 #19 of 379
    MichaelK

    MichaelK New Member

    7,308
    0
    Jan 10, 2002
    NJ

    TJ-

    do you have a link to that list incase it's needed?
     
  20. Sep 12, 2006 #20 of 379
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    Wow, I am impressed.

    Have you considered a phone number or phone menu option dedicated to this issue -- i.e. dealing with incompetant or misinformed cable company CSRs who refuse to provide a CableCard for the Series3?
     

Share This Page