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Discussion in 'TiVo Series3 HDTV DVRs' started by joelkfla, Feb 1, 2008.
BHN DVR bites! It's the worst device I've ever used. I'm not not kidding.
Yes, me too. It's silly, everyday I check and see if any of the HD channels have return, but in this case, AEHD is back.
Does the free BHN DVR Box also include the 9.95 monthly service fee? Prior to Tivo, I was paying $9.95 for the BHN device plus an additional $9.95 for the BHN DVR service.
So they didn't switch to SDV, they are planning on it? And this is a computer function, according to Barry on the AVSforums? And how come AETVHD works again? This is all so confusing. Has anyone successfully gotten brighthouse to remove the "block" for them yet?
He didn't say and I didn't ask. I'm fine paying the DVR fee as long as the box fee is waived until the USB dongle is out.
Isn't this just giving into BHN? They obviously did this to make some extra money off cable card users until the dongle is available, should we push harder to get them to allow us to have this channels since we know they are available since they aren't using SDV yet.
TiVo's monthly fee is higher than BHN's $10 fee. And for all that I know, they won't even charge us that. I'm just happy that at least I have a way to view all the channels for now.
Just yesterday they were refusing to even waive the fee on a DVR and just offered a free HD receiver. I didn't push the issue.
Count me in as one of the very unhappy people. The person I talked to at BHN was rude, and would not even let me talk to anyone else. I asked her to file a complaint on my behalf, and she said, "what good will that do?".
You know, I'm ok not getting the channels. Just don't charge me for them. Don't raise my rates.
Also, before I got my Tivo, I had cable boxes, and was getting a good rate from BHN. When I switched to cablecards, I lost the good rate, because cablecards were not included in the structure. So, I started with basic, standard and digital. I ended up with basic and standard, and am paying more money for it. Now, I'll be paying more for even less channels.
I can understand new technology. Great. I hope it works. I don't expect them to not upgrade. Just don't screw me over doing it.
Tivo S3 Do Support M-Cards. : " The DVR must also be running software version 8.0.1c or later. " http://tivosupport2.instancy.com/LaunchContent.aspx?CID=bb83ae57-ea46-4162-ab65-4bfde6a851e4
Can anyone Verify that BHN _DID NOT_ switch to SDV? I find this switch odd since BHN has a decent amount of equipment in the field that doesn't support SDV -- So TiVo users wouldn't be the only ones screwed... And none of the literature about the upgrade stated that users will need to upgrade their boxes.
All legacy digital boxes in the field will work with SDV. They would not have to swap all of their boxes.
It hasn't been fully verified YET but so far this is what I have found:
This Post from Barry928 at the AVS Forum states this:
"Hang on. I am seeing a pattern here. BHN intends to move the new HD channels to SDV along with some others so they told the computer to limit channels for everyone with cable card service and now they have entangled the Tivo customers with that broad policy."
Along with this:
"I can confirm SDV will be deployed with MDN which is being rolled out on a limited basis right now with new DVR's. BHN will need to switch over all users to MDN to deploy SDV" (MDN is the new GUI interface on the DVR/STB's)
Last thing is the fact the on the 1st TBSHD worked and AETVHD did not, and now the opposite is true.
To me this all seems like a big push to get cablecard people on the BHN DVR before the dongle is available.
It is very frustrating that we cannot get a consistent, reasonable explanation from BHN as to why this they have limited HD channels to CableCARD-based STBs. BHN CSRs are all over the map in their responses - it is SDV, it's not SDV, it's your TiVo, CableCARD not compatible with new HD, etc. However, they all concur on one response:
YOUR PROBLEM IS NOT THE FAULT OF BHN!
The first step to recovery is to first admit that there is a problem. BHN has yet to take this first step. Until they do, we will get no satisfaction.
They are doing it to force non-Tivo CableCard customers to switch to the new DVR. Because they will need to.
Tivo users are caught in the cross-fire. Assuming the USB SDV box will get deployed, Tivo users have no such issues and do not need to be forced to switch. The HD channels should be viewable in the meantime. BHN doesn't have their act together, and the left hand doesn't know what the right hand is doing. Just call them up, explain the situation, and hopefully they'll reactivate those channels on your account.
So here is an e-mail I just got:
I apologize for the issues you are having with your TiVO equipment. Bright House Networks has not launched SDV that is planned for later this year. With the rising demand for new HD channels and new programming in general, Bright House must move to this new technology to satisfy the needs of our customers.
I read the Blog attached to your Message and some of the information that is posted there is not correct. As you may have read, the first generation of cable cards that are installed in your TiVO HD DVR are no longer supported by the manufactures because of a new generation of cable cards (M-cards) will be coming out late in the second quarter of this year. In addition, there currently are not any TV manufactures that are building cable card TVs that utilize the first generation one-way cable cards. To my knowledge, TiVO is the only manufacturer still building a product that uses one-way cable cards. Since the one-way cards wont be supported by the manufacture or by TV manufacturing companies we have stopped adding channel capacity to those cards which is why you are unable to view the HD channels that were launched on February 1st. The downside to purchasing your equipment is that when technology changes, as it does all too frequently, the consumer is often left out in the cold.
TiVO has been working with a cable industry think tank called CableLabs and has developed a USB adapter that will make the current version of TiVO HD and HD DVRs fully compatible with SDV, all of our HD channels and all of interactive services. Your current TiVO product doesnt support any of our interactive services and never could with one-way cable cards. This product will be available for purchase by consumers sometime in the second quarter of this year according to TiVO.
Mark A. Clark
Sr. Director of Field Operations
Bright House Networks
This guy thinks I'm a moron. Stopped adding channels to the cards? WTF, this proves they are purposely limiting cablecard users.
So I just talked to Mark on the phone and I told him I had an M-Card, and I also pointed out that the M-Cards in the SA8300HDC are receiving the channels. I also pointed out the fact that I didn't just lose the new channels on Feb 1, I also lost existing channels as well (TBSHD, AETVHD, HGTVHD), he wasn't aware of that. I asked why they couldn't add the service tags for the new channels to the m-cards, he didn't have an answer but is going to get one so maybe this will be good news.
Makes no sense. I switched to two m-cards back when 9.1 came out and the cablecards had all those problems that 9.2 fixed. Brighthouse gave me an HD DVR today to use at no additional cost until the Tivo fix comes along. Through the holes on top of it I CAN SEE AN M-CARD IN THERE!!! Since they are not yet SDV, it definitely seems like they are purposely restricting those cards that are not in their boxes. Because of pairing necessities I don't think I can pull out their "unlocked" card and put it in my Tivo...can I? Anyways, I think I'd rather have just the SD versions of channels right now if there is still a ray of hope.
Yah if you look on the back there is a door that says M-Card with a piece of tape over it. I am starting to think Brighthouse doesn't know what they are doing because if they are just giving out free DVR's its not really helping their bottom line to do this but well I am still not sure ...
This is how I just explained the issue to a friend.. Kinda made me giggle..
"... Over the last year, we all purchased two puppies from Brighthouse. On February First we woke up and all of our puppies were really sick. When we called Bright House to make an appointment for a check up, they told us that if we didn't switch to Bright House Brand Puppy Chow, Our puppies would die ..."
Actually, it's more like this:
"If you don't switch for BH Puppy Chow, your dog will die. To compensate you for your loss, we'll give you a fish"
I just got the rundown on my options from brighthouse customer service. The choices they gave me are...
As far as I'm concerned, options 1 and 3 are them not really doing anything. Option 2 sucks because I can't use my TiVo anymore and don't get any DVR functionality in return. And I fail to see why anyone would choose option 2 when they could choose option 4 instead. Option 4 is close to reasonable, but they should be offering a DVR instead of a receiver.
Has anyone gotten a straight answer yet on why this is happening?