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Bright House Central FL now SDV?

Discussion in 'TiVo Series3 HDTV DVRs' started by joelkfla, Feb 1, 2008.

  1. joelkfla

    joelkfla Member

    109
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    Feb 9, 2002
    Orlando area
    Bright House is currently running their 2008 customer satisfaction survey. Everyone, make sure you log on to cfl.mybrighthouse.com and give them the ratings they deserve.
     
  2. PopcornGuy

    PopcornGuy New Member

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    Apr 6, 2007
    Orlando, FL
    Why bother? We already know customer service doesn't care about this problem.
     
  3. RachelF

    RachelF New Member

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    Feb 5, 2008
    I filled it out even though I know they don't care about customer service. I thought it would make me feel better to say something but it didn't.
     
  4. net114

    net114 Tivolitic Guru

    860
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    Dec 29, 2000
    florida
    An update on the FCC complaint, I sent an email back saying that my complaint had nothing to do with "dual carriage", but was about BH not carrying channels on cable cards.

    The same rep emailed me back, saying I needed to fill out a complaint form...and gave me the url of the same one I filled out to get the original answer!!! Ah...the government at work.
     
  5. Okeemike

    Okeemike Tastes like lemons

    561
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    Apr 24, 2002
    Orlando, FL
    So, I heard back from BHN, and was told the following:


     
  6. celly

    celly New Member

    30
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    May 22, 2002
    My guess is they are filibustering on the issue to release good news with the Bad... ie:

    Brighthouse adds 5 New HD channels!!! Cablecard customers still screwed...
     
  7. Okeemike

    Okeemike Tastes like lemons

    561
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    Apr 24, 2002
    Orlando, FL
    hahahaha. That's funny. (and probably accurate)
     
  8. dcanora

    dcanora New Member

    7
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    Dec 28, 2001
    Orlando, FL
    I'm almost embarassed to say this, but I just had a VERY smooth CableCard install. Brighthouse tech came with two M-Cards (SA v1.2), popped one in, made a call, and it just worked. He was here 20 minutes, max.

    Guy also said he doesn't know why Brighthouse is trying to "phase CableCards out" since Tivos work better than their DVRs!

    Now if they'd just let me watch all the channels I pay for...
     
  9. acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    >>>Guy also said he doesn't know why Brighthouse is trying to "phase CableCards out" since Tivos work better than their DVRs!

    Is this confirmation of a deliberate policy?
     
  10. dcanora

    dcanora New Member

    7
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    Dec 28, 2001
    Orlando, FL
    I suspect it's deliberate, but I bet it's not an official policy.
     
  11. Okeemike

    Okeemike Tastes like lemons

    561
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    Apr 24, 2002
    Orlando, FL
    I would doubt it. Were the installers 'official' BHN engineers? I trust little, if anything of what the subcontractors say.
     
  12. rxache

    rxache New Member

    1
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    Mar 30, 2008
    Has anyone seriously considered a class action lawsuit. **standard disclaimer** I am not a lawyer. But it seems to me that CableLabs (the industry group that produced cablecard) has failed in their responsibilty to ensure compatibility with the device. Obviously BHN made the decsion to switch to a new technology (prematurely) that I wouldn't be suprised to find had be developed in cooperation with.... you guessed it CableLabs.

    This situation is intolerable in light of the fact that BHN has yet to actually broadcast using SDV... The hugh and cry that would go up if a Software company (MS or Apple) made an unannounced change that caused 5% of peoples content to become unplayable.
     
  13. JWThiers

    JWThiers Smartypants

    2,611
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    Apr 12, 2005
    Cocoa, Florida
    SDV is compatible with Cable Cards (Cable Cards are used in NEWER BHN devices) so technically they are not the problem. The problem is that BHN is not allowing access to new channels in HD because they will in the future be on SDV. IF they wanted they could flip a switch and everyone with cable cards could have those channels right now.

    Class action because they are not allowing use to get the channels that we can technically receive but are being denied access is another story.
     
  14. therlin

    therlin New Member

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    Jun 6, 2002
    Orlando, FL
    Newsflash!

    All the HD channels (except for TLC HD and Science HD) will be turned back on for cableCARD customers as early as today or tomorrow.

    I was told that the bandwidth for the 2 channels that are not being given to us is already allocated for something else. Since I'm not a technical person, I have no way of knowing if this is correct or not, so I'll leave that up to others to discuss.
     
  15. celly

    celly New Member

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    May 22, 2002
    I really hope this is true. I was about to post a response about putting up the white flag when I saw this...

    Great news... But, Still not holding my breath...
     
  16. bigdave2004

    bigdave2004 Member

    56
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    Dec 17, 2002
    Orlando, FL
    How could the bandwidth be allocated for something else when brighouse boxes still get those channels? Great News!!
     
  17. Okeemike

    Okeemike Tastes like lemons

    561
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    Apr 24, 2002
    Orlando, FL
    Awww... man, someone stole my thunder.

    The Director of CS just called me to confirm the following:

    (*) We will be receiving the channels that were removed
    (*) We will be receiving channels that were added on Feb 1
    (*) We will also be getting back History / Biography SD channels.

    This is good only until the Aug/Sep timeframe when SDV will be rolled out. The SDV rollout is pending an upgrade from Passport to Maestro on all BHN boxes, which is due in August.

    We should be a good shape once the tuning resolver is rolled out, which is looking like Q3 or Q4, but no one knows for sure. BHN is still in conversation with TiVo and related parties as to who will provide the device. BHN is not in the "hardware business" so they don't really want to do it.

    These channel changes should take place today / tomorrow, but be patient...who knows what kind of red tape has to be worked through. I would also expect some cable cards to have a problem with the update...this seems to be the norm.

    There will be communication coming from BHN to those of us who complained. That communication (it's an FAQ) will be sent out in the next day or two....I'm sure it will be posted somewhere here.

    CONGRATS EVERYONE on sticking with this, and not going silently into the night. The little guy won one this time around.
     
  18. celly

    celly New Member

    30
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    May 22, 2002
  19. JWThiers

    JWThiers Smartypants

    2,611
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    Apr 12, 2005
    Cocoa, Florida
    Thats great news Just shows what a bit of targeted complaining to be reasonable can do.
    Next question is given this, and I am sure other cable providers feel the same way about being in the hardware business, when will they allow Tivo to build the resolver INTO a THD. or is it even possible? I don't see any reason it couldn't be. Any local cable company specific communication issues could be setup via firmware update during guided setup.
     
  20. Okeemike

    Okeemike Tastes like lemons

    561
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    Apr 24, 2002
    Orlando, FL
    I thought that the going rumor was it would be included in the S4?
     

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