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Bright House Central FL now SDV?

Discussion in 'TiVo Series3 HDTV DVRs' started by joelkfla, Feb 1, 2008.

  1. Feb 1, 2008 #1 of 547
    joelkfla

    joelkfla Member

    109
    0
    Feb 9, 2002
    Orlando area
    BHN Central FL added a bunch of new HD channels (Discovery, Nat Geo, et al) and 2 new digital channels today, but they don't work with cablecards. Also, several old HD channels in the same channel range (Food and HGTV) no longer work. I called customer service, and after 15 minutes or so of research she said "No new HD channels will work with cablecards." She did not know about SDV, and there is no mention on their website of SDV or of any channels not working with cablecards (other than on demand), so I don't know whether they are actually on SDV or just blocked.

    She made an interesting offer: they would trade my cablecard for a bare-bones digital box that "works like a cablecard"! She said it would have no remote control and no Navigator, but would be "controlled by my TV's remote." I tried to get more details, but she was not technical and could not tell me how it would work, but she said it would not work with a TiVo.

    So it seems BHN CFL is actively trying to get their customers off of cablecards, and basically sticking it to TiVo users.
     
  2. Feb 1, 2008 #2 of 547
    TiVoToo

    TiVoToo New Member

    98
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    Sep 12, 2006
    Orlando, FL
    Post on AVS Forum indicates that BHN CFL has made unannounced transition to SDV in order to provide all of the 50+ HD channels to be added during next 18 months. Don't it make you feel good that next month you will pay more for fewer channels than you had yesterday?
    Crossing fingers that the USB dongle that will provide compatibility with HD/S3 TiVos will arrive quickly.
     
  3. Feb 1, 2008 #3 of 547
    bigdave2004

    bigdave2004 Member

    56
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    Dec 17, 2002
    Orlando, FL
    It would be in TiVo's best interest to get this out to us ASAP because it will start to make customers think twice about TiVo. I JUST got my TiVo HD and I was looking forward to these new channels and now this :( will I switch back to the cable co dvr, no, but it still sucks for them to do this.
     
  4. Feb 1, 2008 #4 of 547
    windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Hrm ... I wonder how long until BHN over here in the Tampa area does the same thing. :mad: :thumbsdown:

    For now, I still receive those new HD channels on my S3 and THD.
     
  5. Feb 1, 2008 #5 of 547
    bigdave2004

    bigdave2004 Member

    56
    0
    Dec 17, 2002
    Orlando, FL
    Wow, I'm really upset about this and I don't know who to be upset at. Am I mad at brighthouse for switching to SDV without telling anyone and breaking my new TivoHD or am I mad at TiVO for not seeing this sooner and releasing the dongle so I can see these new channels. I guess its a little of both. TiVo's record of CES thing isn't good, we saw the S3 in January and it didn't ship until how many months later..... Is there a beta program for the SDV dongle, I would rather deal with TiVo than brighthouse if its possible.
     
  6. Feb 2, 2008 #6 of 547
    jsnow789

    jsnow789 New Member

    29
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    Sep 29, 2003
    For what its worth, the CSR at BHN I just spoke to was happy to lodge a formal complaint. I think everyone should do it. I also think you should send an email to our buddy Kevin Martin with the FCC and complain about BHN. You can reach him at KJMWEB@fcc.gov

    eta: You can also email Greg Dawson at the Orlando Sentinel, he is the consumer reporter.
     
  7. Feb 2, 2008 #7 of 547
    cavalier

    cavalier New Member

    57
    0
    Sep 13, 2003
    Florida
    Oh son of a bleepity bleep!

    Yep, just got off the phone with CSR at BHN. She found a memo that said essentially "BHN will be rolling out lots of new HD channels this year.... to do that we are using fantastic new SDV technology".. she stopped reading when I started groaning at SDV :p

    I've lost Alton Brown in HD! The Mrs. has lost her HGTV HD fix!

    Crappity crap crap!

    Come on TiVo.. give me some SDV goodness, because your box won't let me just direct a cable box like I've done since forever...
     
  8. Feb 2, 2008 #8 of 547
    eabu

    eabu New Member

    29
    0
    Jan 13, 2008
    Orlando, FL
    Yes, the channel lineup changes went into effect Feb 1, 2008 for Bright House, Central Florida. As for the speculation its about SDV, why is Tampa getting a change in channel lineup but retaining compatibility with cablecards??

    Bright House Central Florida
    Added HD Channels: Animal Planet HD, TLC HD, Discover Channel HD, Sci HD, National Geographic HD
    Bad News: None of the new HD channels work on cablecards
    Even Worse News: Food Network HD, AETV HD, History HD, HGTV HD have been removed from the cablecard lineup

    Now only TNT HD, TBS HD, ESPN1 HD, ESPN2 HD, and Discovery HDT can be viewed on cablecards.

    Can't do much with HD TiVo's any more, and we just bought a Series 3 for Christmas. This is looking like a bad investment.
     
  9. Feb 2, 2008 #9 of 547
    Okeemike

    Okeemike Tastes like lemons

    561
    0
    Apr 24, 2002
    Orlando, FL
    Thanks to BigDave for clueing me in on this. I hadn't realized that we actually LOST functionality.

    A quick search turned up this article which says the dongles will be ready in Q2 08. Not sure if it can be believed, but it is a ray of hope.

    Another potential workaround is to go to pure IP, and push content to the TiVo once the new TTG desktop is released (in March, right?).
     
  10. Feb 2, 2008 #10 of 547
    eitingon

    eitingon New Member

    19
    0
    Jan 17, 2008
    In Orlando here. Same issues as the others.

    CSR: I just checked and those new channels do not work with cable cards.
    Me: Can I talk to somebody to find out why
    CSR: They are just going to tell you the same thing
    Me: OK - still want to talk to somebody
    CSR: Found a memo - new technology, sdv, blah blah blah

    The only ray of hope was that the memo said the new channels are not compatible with cable cards AT THIS TIME...

    Perhaps this is a hint of the dongle to come?
     
  11. Feb 2, 2008 #11 of 547
    Okeemike

    Okeemike Tastes like lemons

    561
    0
    Apr 24, 2002
    Orlando, FL
    Your statement brings a question to my mind... is the dongle seperate from BHN, and just a 'plug and play' thing, or is it another piece of equipment that will need a tech to come out and install (we know how efficient that process can be).

    I'm guessing that it requires a visit, as it would need to be addressable, but then again, I have absolutely no idea what I'm talking about (as per normal).
     
  12. Feb 2, 2008 #12 of 547
    HerronScott

    HerronScott Well-Known Member

    2,789
    29
    Jan 1, 2002
    Staunton, VA
    Comcast recently added 14 new HD channels in our area (A&E, National Geographic, HGTV, Food Network, TBS, CNN, USA, Sci-Fi, The History Channel, Discovery Channel, TLC, Animal Planet, Comcast Sportsnet and Versus-Golf Channel), but unlike Brighthouse they were all done without SDV. This is in addition to the 17 channels that were already HD.

    I'm curious if Brighthouse is doing this because the system there is not built out to 750MHz or if they offer more programming which requires greater bandwidth? I just checked the lineups on-line and don't see a huge difference in the line-ups.

    Obviously, I'm hoping that Comcast doesn't go to SDV in our area anytime soon.

    Scott
     
  13. Feb 2, 2008 #13 of 547
    jsnow789

    jsnow789 New Member

    29
    0
    Sep 29, 2003
    The SciFi channel was dropped totally.

    Everyone impacted by this should lodge complaints.

    You should also complain to the Florida State Public Services Commission HERE!
     
  14. Feb 2, 2008 #14 of 547
    TiVoToo

    TiVoToo New Member

    98
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    Sep 12, 2006
    Orlando, FL
    You will get SciFi channel back as soon as your TiVo calls in. I filed a Lineup form with TiVo last night when I noticed that SciFi had not be moved to 69, just deleted. Got a response from one of their agents almost immediately which stated that they had been made aware of problem, and had made update to add SciFi to 69. I would get update next time the TiVo called in. I forced a connection, and sure enough, SciFi was added. So, this may not have been a BHN problem assuming BHN provided correct data.
     
  15. Feb 2, 2008 #15 of 547
    TiVoToo

    TiVoToo New Member

    98
    0
    Sep 12, 2006
    Orlando, FL
    Saturday, February 2, 2008

    Dear [TiVoToo],

    Thank you for your correspondence regarding your Bright House Networks service. We apologize that you are no longer able to receive HD channels through your TiVo device. While we do support the cable cards that we have provided you, we do not support the TiVo device itself and are unable to provide support for it. If you would like to continue using the HD service, we advise using the Cable Card directly in the television or obtaining one of our HD cable boxes so you can receive all of the channels and use our two-way functionality such as On Demand content. If you have any additional questions or concerns, please do not hesitate to contact us via email. Thank you for taking the time to write to us and have a good day.


    Sincerely,


    Jonathan - 3976
    Electronic Support Specialist

    The Bright House Networks Customer Care Team

    Central Florida Division

    ****************************************************************
    Original Message Follows: ------------------------

    REQUEST INFORMATION
    Subject: Provide Feedback to Bright House Networks
    Category: Concern - Complaint
    Submission Date: 2/1/2008 9:32:58 PM
    Description:
    I want to voice my dissatisfaction with the recent lineup change. I own a TiVo Series 3 DVR. I subscribed to your digital tier specifically for the availability of HD content that could be watched and recorded on this DVR. Because of the unannounced switch to SDV (with which the CableCards in my TiVo are not compatible), I now not only cannot receive the new additions to the HD lineup, I can no longer receive some HD channels that I received yesterday. I'm really not happy that I will be paying more next month for fewer channels than I had yesterday! If I'm going to get less, I think I should be paying less.


    CUSTOMER INFORMATION
    Customer Name: [TiVoToo]
     
  16. Feb 2, 2008 #16 of 547
    notnow117

    notnow117 New Member

    37
    0
    Jan 12, 2003
    Orlando, FL
    I complained to Bright House about the SDV issue, and the response I received didn't seem accurate. They told me that alot of cable providers are using SDV and it works fine with cable cards, and that problem was actually with the TiVo. I was under the impression there were no cablecard 2.0 devices, and that every cable card device would have these problems. Also, they didn't acknowledge my primary complaint, which was that they made these changes without any notice. The cable card FAQ on their website still doesn't mention SDV or the inability to receive certain HD channels.
     
  17. Feb 2, 2008 #17 of 547
    therlin

    therlin New Member

    55
    0
    Jun 6, 2002
    Orlando, FL
    I just got this email from BHN:

    So what I am understanding is that we need some USB dongle that won't be out for a few more months? So basically I'm being forced to give up my tivo for those months and go to one of their DVRs. That's infuriating.
     
  18. Feb 2, 2008 #18 of 547
    notnow117

    notnow117 New Member

    37
    0
    Jan 12, 2003
    Orlando, FL
    i was trying to convince them to give me an HD DVR for free until the dongle came out, but i didn't have any luck :(
     
  19. Feb 2, 2008 #19 of 547
    eabu

    eabu New Member

    29
    0
    Jan 13, 2008
    Orlando, FL
    Good try, notnow117. If you get something, deal me in.

    With TiVO's favorable court decision in its patent lawsuit against Dish Network's DVR, maybe TiVo can get rid of all the cable companies proprietary DVRs. Would cable companies then care about and SDV USB dongles? I still don't understand why hard wire cable companies are monopolies in each region.
     
  20. Feb 2, 2008 #20 of 547
    rickmeoff

    rickmeoff New Member

    417
    0
    Aug 25, 2006
    just spoke with "lucas" at tivo, asking about when tivo might have a possible solution for this. he seemed very unconcerned, and said that theyre 'currently working on something and hope to have it available by this spring.' said there was no guarantee that it would be ready by then.

    to say the least, he wasnt very reassuring. we have a brand new tivohd, and ill return it rather than go through this kindve crap after spending about $500.

    hopefully, this doesnt spread to the tampa bay area soon.....
     

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