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Bright House CC: lost HD channels with V11

Discussion in 'TiVo Series3 HDTV DVRs' started by Sir_winealot, Dec 10, 2008.

  1. Lampei

    Lampei New Member

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    Feb 1, 2002
    Clearwater, FL
    I just posted about this same issue. I'm in Clearwater. They're sending a tech out Sunday to see if they can fix the problem, but I'm not sure that that's going to be the solution. I've rebooted, reseated the cable card (M-Card), hard rebooted, and still no channels. It went out on 9/9 at some point as that's the last time an HD channel recorded for me in the upper HD numbers. Quite frustrating!
     
  2. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Hmmm ... sure enough I'm having the same problem on my THD. My S3 box though gets them just fine. Strange.

    I have Brighthouse coming out Sunday to swap the two S-Cards in the THD with an M-Card, so I guess that's good timing. Hopefully they'll get those channels working again.
     
  3. Sir_winealot

    Sir_winealot Seenyer Member

    2,082
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    Nov 18, 2000
    BH called today to tell us they'd found the problem at their end, and fixed it. Sure enough, we checked the channels that were missing and they were back!
     
  4. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Thanks for the update ... I just checked and my THD is receiving those channels again as well.

    Hopefully my new M-Card swap for these two S-Cards goes smoothly tomorrow.
     
  5. Lampei

    Lampei New Member

    35
    0
    Feb 1, 2002
    Clearwater, FL
    Yeah, same thing happened for me. No rebooted required, they just started showing up. I figured it must be something on their end as there's no reason *all* of us would have bad M-Cards.
     
  6. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    I actually had two S-Cards in my THD when the problem was occuring, which was strange because I had two S-Cards in my S3 it was fine.

    I've got an M-Card now. The installation was uneventful (except for the $40 fee!) and that's one less CableCARD + AO fee on my bill.
     
  7. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    This is happening to me again today ... I've lost a bunch of channels in the 700s (and some in the 100s) on my THD, but my S3 is fine.

    I'm gonna call BHN and see what they say ...

    edit: I spoke with a BHN tech ... he said he's talked with a few TiVo customers today in Pinellas county with the same problem. It's been hit-or-miss as to whether a hit of the card works (for me it was miss). They're not aware of any issue, but something is definitely screwed up like the other week. :(
     
  8. Sir_winealot

    Sir_winealot Seenyer Member

    2,082
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    Nov 18, 2000
    *sigh* Yep, same here.....those channels are gone again for us too. You'd think that they've been able to figure this out and correct it twice before, should tip them off that it is an issue they should be aware of.
     
  9. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Yeah, I even mentioned to the tech I was speaking to that this had happened about two weeks ago where a lot of TiVo users in Pinellas county lost the same range of channels. He just said "ah, interesting." At least according to him, there's no "known" problem on their side.

    Guess we just have to wait it out again ...
     
  10. wing1

    wing1 New Member

    1
    0
    Sep 21, 2009
    Hi Guys. I had this happen to me and have been searching for a solution. Even my channels are wrong. They just started switching. Fox 13 is on 14 etc... I am in Polk and called Brighthouse and they said it would just fix itself. I called again later and they said the connection was bad:-( This is really weird. I have rebooted 3 times and have totally started over twice with no result. I hope they(someone) fix this soon!!
     
  11. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    The channels are back again (in Pinellas).
     
  12. nikkicola11

    nikkicola11 New Member

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    Sep 24, 2007
    I am missing my channels tonight and it really stinks because I didn't even realize it...my shows on ABCFamilyHD just didn't record. Anyone else in hillsborough county having issues. I am also missing ESPNHD
     
  13. gramone

    gramone New Member

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    Nov 14, 2008
    my channels are out in hernando. talked to tech support and after first guy didn't know anything, i found this, advsd the 2nd guy what was happening and he advsd me i could bring my cablecard up to a bh store and swap it. will do it in the morning.
     
  14. windracer

    windracer joined the 10k club

    11,580
    3
    Jan 3, 2003
    St. Pete, FL
    Based on our experiences in this thread, it's not your CableCARD but something on the Brighthouse side.
     
  15. jtageson

    jtageson New Member

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    Dec 7, 2007
    I am having the same problem. Several channels are switched from what is shown on the guide. Channel 6 is actually channel 9 for example. Also have lost most channels in the 700 range. I had both Tivo and Brighthouse support on the line last night, but still no resolution
     
  16. guitardude5

    guitardude5 Tivo Dude

    9
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    Dec 28, 2007
    Florida
    Any updates on the lost channels?

    I'm having problems, too. My wife went to record NBC yesterday, and it recorded Telemundo. I'm a little rusty on my Spanish ;)

    I also lost many of my HD channels. I am on the phone with a BHN rep right now waiting on a response. I'm a little bummed out. I hope to hear some good news soon!
     
  17. monsterlab

    monsterlab New Member

    2
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    Dec 15, 2007
    I'm having the same issue. I'm in Hillsborough county (Riverview). Any updates on this problem? I have Brighthouse scheduled to come out tomorrow to change out my cable card, but from what I'm reading here this won't make any difference.
     
  18. gramone

    gramone New Member

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    Nov 14, 2008
    you can't swap cablecards at a brighthouse store even though tech support may tell you you can.

    i will be calling this guy i know who is a tech lead up in hernando later today. talked with him yesterday and explained the problem. he did show me that the 700 channels that we are all missing are NOT part of the switched digital 800mhz stuff so we should be getting them. he was gonna check around and see if there is a fix or something that could be causing it.

    monsterlab, post whatever the outcome of the swap is good or bad. i fear it will have no affect on the problem.
     
  19. trtsmb

    trtsmb New Member

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    Apr 30, 2009
    We are in Polk County, and most of our HD channels are missing along with a few of the Digital Channels. This started Sunday morning and is still going on. We have a tech coming out Friday but I don't hold much hope considering the last tech didn't even know what a TIVO was.
     
  20. gramone

    gramone New Member

    3
    0
    Nov 14, 2008
    it should returning to normal. mine is back now. they are rolling out the SDV but the 707-906 channel issue should be fixed. or if not a good init of your card from BH should fix it.
     

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