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Best # to call for Cox cable card pairing

Discussion in 'TiVo Coffee House - TiVo Discussion' started by moyekj, Oct 22, 2013.

  1. moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    I have a Cable Card that needs pairing (Cox is my cable company). Calling the number that shows up on CableCard screen so far has not yielded a competent CSR that knows what to do. In the past I've had mixed luck and when I finally get the right person I'm off the phone under 5 minutes later. So my question is what is the right number to call to get a competent tech for Cox cable cards?

    The last CSR kept saying unplug TA and asked a whole bunch of other questions and never did take down the 3 cable card numbers - in this case just a data ID update is needed. i.e. The guy had no clue what he was doing and wanted to send out a technician which I said is not necessary.

    My card is activated but just not validated, so I can tune everything except a couple of CCI protected channels I sometimes record from, so trying to get it validated for those.

    Thanks.
     
  2. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
  3. moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    No I didn't, but that looks like a good one to try, thanks.
     
  4. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
    Let us know how it turns out. I'll probably be activating another Tivo with Cox in the next couple months. I didn't use the Tivo-recommended line last time but I was successful getting paired on my 2nd spin of CSR roulette.
     
  5. moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    Wow. Called the above number and got a representative called Lisa and we were done and off the phone in 3 minutes total. Thank you for posting that number and I'll certainly be saving it for future reference.
     
  6. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE

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