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Best Place to Purchase XL4 & Stream - Best Buy or Tivo??

Discussion in 'TiVo Premiere DVRs' started by zubinh, Sep 12, 2012.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I don't usually buy warranties, but with the lifetime service I paid almost $700 for the Elite so the $25 for the 3 year warranty seemed like a no brainer. If it doesn't ever break then great, the warranty only cost me $0.70/mo anyway. If it does then I'll save myself the cost of having it repaired or replaced.

    Dan
     
  2. mrsean

    mrsean Member

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    I'm assuming that you're referring to the TiVo software because there is no history of unreliability with any TiVo hardware as far as I know.
     
  3. alyssa

    alyssa Active Member

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    The...
  4. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Weaknees pricing is off. They charge $449 for a Premiere 4 upgraded to 2TB. The XL4 also has a 2TB drive and is only $399. Why would you buy an upgraded 4, with lesser remote and no THX, for $50 more then an official product with the same drive space? Do they offer some sort of extended warranty built in?

    Dan
     
  5. poppagene

    poppagene User

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    OTA
     
  6. compnurd

    compnurd New Member

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    Premiere 4 doesnt support OTA
     
  7. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    The Premiere 4 is a lower version of an XL4. They use the same basic hardware (no OTA) but the Premiere 4 has only a 500GB hard drive, no THX certification and a cheaper remote. It looks like Weaknees is taking these cheaper units and upgrading them to 2TB themselves. However the real XL4 has the same hard drive space, is $50 cheaper, has THX cert and the nicer Glo remote. So I was simply wondering why would anyone buy the 2TB Premiere 4 from Weaknees? I thought maybe they included a better warranty or something to make up the difference.

    Dan
     
  8. tbielowicz

    tbielowicz New Member

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    Don't forget about a square trade warranty on the unit. I used a 30% coupon code for a 3 yr warranty. I have had great experiences with their warranties.
     
  9. agredon

    agredon New Member

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    I bought my Premiere at Best Buy. Their warranty was cheaper than TiVo's and I can take it into the store if anything ever happens. Plus, I got a free slide remote [though, only after a lot of hassle.]
     
  10. zubinh

    zubinh Member

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    That might work well if you pay monthly for service but as another poster pointed out, the lifetime service can't be transferred to a new unit if BB has to replace it.
     
  11. aaronwt

    aaronwt UHD Addict

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    but people in the past have had it transferred when BestBuy replaced it.
     
  12. zubinh

    zubinh Member

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    Long Island, NY
    You're right. This is what the Tivo live chat rep said:

    Zubinh: If the DVR breaks and needs replacement and best buy replaces the unit, Will I be able to transfer my lifetime service to the replacement unit?

    Jacob: We would need you to simply fax us a copy of the exchange receipt and the new TiVo Service Number and that would be possible, yes.


    Now all I need to do is find that policy on their website somewhere and I'll feel alot better about buying from Best Buy instead of Tivo
     
  13. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    They've always allowed that.

    Dan
     
  14. chiguy50

    chiguy50 Member

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    Interesting. I did not know that.

    But doesn't that sound counterintuitive? After all, the BB warranty certainly only covers the equipment purchase, and the TiVo PLS is limited to the life of the original DVR. How is TiVo obligated to extend the PLS to a replacement unit provided under BB's warranty? I would guess that they accede to customer requests on a case-by-case basis as opposed to the uniform policy for recognizing the replacement unit provided under the TiVo warranty.
     
  15. atmuscarella

    atmuscarella Well-Known Member

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    Not at all.
    Best Buy want to sells TiVos and extended warranties -
    TiVo wants Best Buy to sell TiVos.​
    Allowing Lifetime service to be transferred when a TiVo is replaced by a Best Buy warranty helps to meet everyone's goals, Best Buy's, TiVo's, & the costumer.

    It would be counter productive for TiVo to do anything that would discourage Best Buy from selling TiVos or that would discourage Best Buy's customers from wanting to buy a TiVo from Best Buy. While I don't think much of extended warranties some people do and they help with the sale of products and the over all profitability for the store selling them.
     
  16. jrm01

    jrm01 New Member

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    Many years ago I bought the S3 ($800) from BB and a 4-year protection plan ($50). Three and a half years later the S3 died and I took it back to BB. They gave me the new HDXL ($400) in exchange (the S3 was no longer available) and a $300 gift card for the price difference.

    I would have been happy with just the product exchange, but was even happier with the extra gift card. I couldn't get a new protection plan since they weren't offerring it then, but they do now.
     
  17. aaronwt

    aaronwt UHD Addict

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    the newer service plans won't do that anymore. They won't give you the price you paid for the original product. But you can still get a replacement if it can't be repaired.

    Those old service plans were a sweet deal if you needed to use them.
     
  18. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    The HDXL wasn't the same equipment as the S3, so it would be unfair to trade them straight across. The S3 was a much nicer box with an OLED screen, front panel controls and a nicer case. There is a reason it cost $800 new. Trading it for a HDXL without some additional restitution would be kind of a sh*t deal. Now I know the poster was talking about it happening 3.5 years into the 4 year warranty, so for him no big deal. But if this had happened to someone 91 days into the warranty then it wouldn't be quite as good of a deal.

    Dan
     
  19. aaronwt

    aaronwt UHD Addict

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    At 91 days into the warranty they would most likely still have the same model box to replace it with. At 3.5 years, to get the full value back? its no wonder why BestBuy changed their policy. I've taken advantage of the extended warranty on a few items in the past.(not TiVo though). So I was sad to hear the policy changed, but not surprised. Of course this just applies to the newer warranties. Any existing warranty from before the new policy went in place that is still active can still get the generous deal.

    Sent from my HTC ReZound using Forum Runner
     
  20. swarto112

    swarto112 New Member

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    I compared BB and Tivo online deals, BB seemed the better deal. I called TiVo and asked for a deal. got one better than BB, pick up the phone and sometimes u can get a deal. they even threw in the stream during beta when i asked for it. Told them I wouldnt buy the premiere xl4 without a stream. SOLD, and saved cash
     

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