1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bad audio from Tivo? / "Intermittent" "squealy" audio / "Kazoo" Audio

Discussion in 'TiVo Help Center' started by mrcoaster, May 2, 2002.

  1. Dec 24, 2002 #61 of 228
    sacherjj

    sacherjj Recumbent Cyclist

    35
    0
    Sep 11, 2002
    Indianapolis...
    I don't think it has to do with two in the same rack. I only have one Series 2. Although, this started happening after my Series 2 was on for a couple weeks without rebooting. I can't tell exactly how long because TiVo hasn't released the 3.2 back door codes. I miss all of the things I could do with the back doors enabled on 3.0... :(
     
  2. Dec 24, 2002 #62 of 228
    aadam101

    aadam101 Tell me a joke

    7,033
    2
    Jul 14, 2002
    Massachusetts
    OMG!!! I thought it was my TV. This happens to me all the time!
     
  3. Dec 25, 2002 #63 of 228
    curiousgeorge

    curiousgeorge New Member

    663
    0
    Nov 28, 2002
    This has happened to me fairly regularly, but I never took the time to figure out if it was the TiVo or ther Sony DirecTV receiver. When it happens, I just shut off the satellite receiver for a few seconds, then turn it back on, and that fixes it, so I always assumed it was probably the sat receiver, although perhaps clearing the video stream in the TiVo (until it goes to the blue "I can't get andy video" screen") may be what was fixing it. Dunno...weird, and annoying.
     
  4. Dec 30, 2002 #64 of 228
    jwtadmin

    jwtadmin New Member

    22
    0
    Jun 28, 2002
    Ipswich, MA
    My AT&T 40 hour TiVo just started having this problem.

    I first had the problem with a recorded show, it was awful! I couldn't continue watching the show.

    A few days later I had it happen with Live TV.

    X-mass Day I was recording the "Coupling" 1st and 2nd seasons on BBCA and the "tinny/kazoo" audio was on two of the ten shows.

    I have AT&T digital cable I do have a splitter on my cable in, however BBCA is in the digital range so I cannot see how that would affect it.

    I rebooted my TiVo right after hearing this the first time and it came back with in two weeks.

    Any update from TiVo Support?


    P.S. I just reported this to TiVo so as to build up support for this issue!

    __________________
    ATT Broadband TiVo - 40 hours
     
  5. Jan 1, 2003 #65 of 228
    jwtadmin

    jwtadmin New Member

    22
    0
    Jun 28, 2002
    Ipswich, MA
    Any thoughts on this?
     
  6. Jan 1, 2003 #66 of 228
    sacherjj

    sacherjj Recumbent Cyclist

    35
    0
    Sep 11, 2002
    Indianapolis...
    Mine hasn't recurred since the reboot fixed it. I gave it a couple weeks and all is good. I even left TiVo alone for almost a week in Standby (the same setup that originally caused it for me.)
     
  7. Jan 18, 2003 #67 of 228
    Kaokulk

    Kaokulk New Member

    171
    0
    Feb 5, 2002
    Indiana,...
    As I mentioned in another thread I started (didn't see this thread - Thanks Dave!), I had this problem a couple of times in October, it went away. It started again yesterday, and ruined the finale of Sisters (not for me, I was recording it for my mother-in-law!)

    TiVoBill, TiVoPony, any further information on this Kazoo problem?

    (BTW, for anyone who wants to know what it sounds like...

    http://mywebpages.comcast.net/kaokulkfusgygar/index.html

    It's a 30 second MP3 clip that has the start of the problem [during Trading Spaces] and when the kazoo sound went away [during Two Guys and a Girl]. During this time, bypassing TiVo gave you a normal sounding signal.
     
  8. Jan 18, 2003 #68 of 228
    stevens229

    stevens229 New Member

    9
    0
    Dec 1, 2002
  9. Sep 16, 2003 #69 of 228
    BlueDevil98

    BlueDevil98 New Member

    12
    0
    Jan 9, 2003
    My Tivo (bought last January) has done this three times in the past two weeks.... I guess the problem isn't solved...
     
  10. Sep 17, 2003 #70 of 228
    jwtadmin

    jwtadmin New Member

    22
    0
    Jun 28, 2002
    Ipswich, MA
    I saw this again right after the TV guide upgrade.

    My TiVo is almost full, which would go along with the bad block theory that was thrown around a while back.

    Sound problems were on the recording. did a reboot and the problems went away but playback of the affected area still had the funky sound.
     
  11. Sep 17, 2003 #71 of 228
    ltguy25

    ltguy25 New Member

    1
    0
    Sep 5, 2003
    Chicago, IL
    Mine is doing this as well - no discernable pattern to when it does it (while recording, live tv, etc.)

    I have a series 2, 140 hour upgrade.

    How do I perform/force a reboot? I'd like to see if that works.
     
  12. Sep 17, 2003 #72 of 228
    ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    Message & Setup»System Reset
     
  13. Sep 18, 2003 #73 of 228
    BlueDevil98

    BlueDevil98 New Member

    12
    0
    Jan 9, 2003
    Well, I called tech support because it happened again. I was told by the Tivo rep that he had never heard of this problem. I was instructed to remove my splitter, and plug the tivo directly into the wall (instead of a power strip) and to call back if the problem still happens. (Both very very unlikely causes, since reboot the tivo and not playing with wires clears up the problem) So now I wait. I'm afraid that when I call back they are going to instruct me to spin around 10 times and say Hallelujah and then call back again.
     
  14. Sep 18, 2003 #74 of 228
    AngryJonny

    AngryJonny New Member

    7
    0
    Sep 13, 2003
    I've been having the same "kazoo" problem, although it only seems to happen to me once or twice an hour for a few seconds -- annoying, but not maddening... yet. Reboots seem to be the usual suggestions you see from others here, but that doesn't help with my Series 2 TiVo. I'm going to report this to TiVo, but with so many having this problem, you'd think they'd figure out the problem and send out a patch or something.

    - Jonny
     
  15. Sep 18, 2003 #75 of 228
    ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    Is it possible you don't have the same problem, then? Often, many problems have similar symptoms but different causes. The “classic” kazoo audio problem (which TiVoBill said a while back would be investigated) always or almost always is temporarily fixed by a (soft) reboot. If yours persists after a reboot, it may be another problem.

    Also, have you tried turning the TiVo off for several minutes instead of just doing a soft reboot? No idea if that will help, but it's something to try. Have you listened to the sound clip above, and does it match the type of distortion you are hearing?
     
  16. Sep 19, 2003 #76 of 228
    TiVoBill

    TiVoBill New Member

    1,389
    0
    Jun 7, 2002
    Yes, the "kazoo" issue usually goes away after a reboot. A few of us at TiVo saw it again during the testing of software version 4.0.1 (we always put a lot of stress on systems during testing) but it has been very difficult to isolate a cause for. We have gone to some extremes to duplicate it in the lab and havn't had much luck yet doing that. It seems to happen at random and has always gone away as soon as a reboot is done and usually doesn't return for an extended period of time. It's a perplexing one for the engineers for sure. I know that is is still an open issue at TiVo...
     
  17. Sep 19, 2003 #77 of 228
    kjmcdonald

    kjmcdonald New Member

    310
    0
    Sep 8, 2003
    Boston, MA
    Hi all.

    I bought my Tivo on Sept 1st. It quickly upgraded itself to 4.0, and I never saw this problem. It took me a week or so to get the oney together for the subscription, and about the same time that I did it kicked itself up to 4.0.1

    Last night, all channels of live TV, and all recordings done within the past 2 days have this same problem that everyone is describing. I noticed it the worst on my recording of Threat Matrix.

    Because I'm still within BestBuy's return period, I have already boxed up the Tivo with the intention of exchanging it, but I thought I'd check here first.
    Since it's in the box, I haven't actually tried the 'reboot' quick fix.

    Is exchanging it worth the hassel of getting my subscription moved to the new one? Will the new one have the same problems once it's upgraded to 4.0.1? f I'm going to need to have it fixed I'd prefer to do it when I can take it to the store, and not when I have to mail it to Tivo, but if the new on will do the same thing then why go through the hassel?

    -K
     
  18. Sep 19, 2003 #78 of 228
    jwtadmin

    jwtadmin New Member

    22
    0
    Jun 28, 2002
    Ipswich, MA
    When this initially happened to me I emailed TiVo and they told me that they wouldn't support me since my box was an AT&T. I was going to have to call AT&T about my TiVo.

    Yeah Right! AT&T can barely help me with long distance, I'm sure they are going to have good CS for TiVo.

    Needless to say I knew it was a software prob NOT a hardware, so I never called them.

    I would be nice if this info was passed on to the people on the other end of the help line.
     
  19. Sep 19, 2003 #79 of 228
    ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    Since it's not known whether all units or only some are affected and you're within your return period, you might as well try exchanging it in hopes that the new unit might not have the problem.

    Reports of the problem have existed long before 4.0.1 (in fact, the problem affects series 1 units, which can't be upgraded to 4.0.1), so I think the problem occurring after the upgrade is probably coïncidental.

    Also, I'd be curious if any UK TiVos exhibit the problem. I haven't seen any such reports (the closest sounding problem I've read about is the NICAM bug, but that's definitely something different), which would point towards the culprit being some difference in the hardware or software. Of course, with it being a rare bug and there being so many more U.S. TiVo owners than UK, it's somewhat possible they've just been lucky so far.

    Since TiVo is having trouble isolating the cause, it would be a good idea for people to post lots of details about their setups and what their TiVo was doing at the time the problem occurred in hopes that someone can spot a pattern that will lead to identifying the cause.
     
  20. Sep 19, 2003 #80 of 228
    TiVoBill

    TiVoBill New Member

    1,389
    0
    Jun 7, 2002
    It sounds like they just wanted you to call us. We don't generally do that type of troubleshooting through e-mail. We actually provide full support for the AT&T product so the number they gave you is likely the one for TiVo Customer Support.
     

Share This Page