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Bad audio from Tivo? / "Intermittent" "squealy" audio / "Kazoo" Audio

Discussion in 'TiVo Help Center' started by mrcoaster, May 2, 2002.

  1. Jul 7, 2002 #21 of 228
    CPTPez

    CPTPez Member

    46
    0
    Dec 31, 2001
    Columbia, SC
    had same proble with series 2 running 3.0 - rebooting solved it - no problem since (1 month)
     
  2. Jul 8, 2002 #22 of 228
    jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
  3. Jul 8, 2002 #23 of 228
    JAB

    JAB TiVoist Emeritus

    384
    8
    Apr 27, 1999
    Merged jlb's topic into this one and combined the names of the topics.

    /jab
     
  4. Jul 8, 2002 #24 of 228
    TiVoBill

    TiVoBill New Member

    1,389
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    Jun 7, 2002
    I passed a link to this thread on to some people who can investigate the issue further. I will let you know if we need more information.
     
  5. Jul 8, 2002 #25 of 228
    jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
    I called Tivo support to get my issue on record.....

    interesting notes:

    1) They say they are not allowed to read this forum so passing ona link to this thread will not be read.....

    2) First response from them was maybe my cables are bad. I am using a composite cable for audio through my AV receiver. I don't see how my cables are bad when a Tivo reboot seemed to clear things for now....And I also told the rep that I don't see how my cables could suddenly go bad.

    3) rep then said maybe my av receiver might have gone bad....Well, everything else seems to work fine, and I doubt my one input has all of a sudden gone bad...

    4) Last option from rep was maybe the tivo "is bad". Well, it's been running fine since getting it in January. I'd really hate to get to the point where I have to send mine in (under warranty) and be without one for any extended time and risk losing my SPs and recordings if they swap (I guess time to dust off the digi cam for some TiVO pics).

    5) Finally, they said I'll need to call back when I am in front of my tivo......

    TiVOPony, if you are listening, please, please, please do some research for us on this. Everything about my tivo is fine except for this newly manifested intermittent issue..........
     
  6. Jul 8, 2002 #26 of 228
    jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
    thanks tivobill
     
  7. Jul 8, 2002 #27 of 228
    robbham

    robbham New Member

    5
    0
    May 21, 2002
    i can confirm that rebooting definitely seems to "fix" it.
     
  8. Jul 8, 2002 #28 of 228
    jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
    It's good to know that rebooting seems to "fix" the issue. I am curious to know what may have caused the problem in the first place and whether is is likely to happen again.......

    Who knows...I just hope this doesn't happen during an important recording......
     
  9. Jul 11, 2002 #29 of 228
    jplloyd

    jplloyd New Member

    2
    0
    Jul 11, 2002
    I have the same problem on a new Tivo series2. It
    would come and go, at its worst it was really annoying.
    After clearly isolating it to be the fault of the Tivo,
    I called Tivo Customer Support, who suggested all the
    things I tried (changing channels, changing audio
    source, restarting...). Restarting is the only thing
    I have found that has any effect (which is to make it
    go away at least temporarilly).

    After a long support phone call (20 minutes on hold
    to start, and then 40 minutes of diagnosis and more hold
    while the support tech got advice), they agreed to
    an "expedited replacement" it at no cost.
    I'd be happy enough with that except I'll be without
    a Tivo for at least a few days :-(

    James
     
  10. Jul 12, 2002 #30 of 228
    jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
    Hey jplloyd, please make sure you update us on two things....1) how quick they really get the replacement to you and 2) if the same thing shows up down the line........

    I have not had any problems on mine in the week and half or so since I rebooted mine. I would really hate to be without a tivo, even for a few days, but if the problem returns then so be it....

    Quick question, is there any chance that TiVO is sending the replacement first and then you return the other one in the box? To me, this is the most expeditious way to go, as you can at least record, or try to, until the replacement arrives.....
     
  11. Jul 12, 2002 #31 of 228
    topolski

    topolski Can't Remember

    21
    0
    Jun 15, 2002
    Hillsboro, OR
    I rebooted several weeks ago and the problem has not returned. I'm not going to say it'll never come back -- but my experience is that it doesn't come back for a long time (if ever at all). Even though this is a Quality Assurance mystery that I'm sure they'd love to reproduce in their lab, someone at Tivo should make this the first troubleshooting step on their phone lines. Blaming it on cables, channels, TiVo hardware, and customer AV systems is just a waste of time and a ultimately an unintended disservice to customers.

    I should state that rebooting works around the problem from that point forward. Programs recorded before the reboot will still have the audio problem.
     
  12. Jul 15, 2002 #32 of 228
    TiVoBill

    TiVoBill New Member

    1,389
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    Jun 7, 2002

    Customer Service Reps are not allowed to post to these forums, but I can assure you that many of them do read them (along with dozens of other employees of TiVo). I did pass the link onto our Customer Service Engineering team and they were already aware of the issue and are currently investigating it. I will let you know if I hear more.
     
  13. Jul 15, 2002 #33 of 228
    jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
    Thanks for the update TiVOBill.

    I guess I just had an uninformed rep who didn't know the rules.......
     
  14. Jul 18, 2002 #34 of 228
    JDHouser

    JDHouser New Member

    1
    0
    Jul 18, 2002
    Howdy all. Thought I'd let everyone know that the "kazoo audio" problem isn't limited to Series 2 or AT&T units. I have a Sony SVR2000, which I have been using, without problem, since December 2001. Today, for the first time, I experienced the "kazoo audio" problem that everyone in this thread has described. Strangely, my TIVO was turned on, and sitting in the TIVO menu mode, as I was reading this forum. When the TIVO automatically switched out of the menu, and started broadcasting live TV, the audio problem had inexplicably fixed itself. I love my TIVO, but someone better figure out what is going on, before the company gets hit with a class action lawsuit from disgruntled customers.
     
  15. Jul 22, 2002 #35 of 228
    beckpal

    beckpal New Member

    1
    0
    Jul 22, 2002
    Ocala, FL
     
  16. Aug 19, 2002 #36 of 228
    ColinD

    ColinD New Member

    1
    0
    Aug 19, 2002
    Hi

    From my observations this problem for me atleast seems to be hard disk related.


    Im guessing that the hard disk is either too fragmented or having difficulty keeping up with the full stream.

    I also think the reason it goes away by rebooting as it may be selecting a new are of the hard disk to record from. This would explain why the problem keeps coming back.

    Either way my box has to go back.

    Colin
     
  17. Sep 7, 2002 #37 of 228
    mmoore30

    mmoore30 New Member

    1
    0
    Sep 5, 2002
    I to am having the "kazoo" sound. i contacted tech support and their solution is to change out the RCA cables. I did that and it came back. They then suggested that I add a signal booster to my cable. I have a splitter and no cable box. I did the reboot and it returned 4 days later 15 min into a recording. They gave me a case number, but it appears that not enough people are sharing this problem with TIVO. Their case log for this issue is minimal, and it seems that they do not believe it's a TIVO issue, but a cable issue. The tech support believes it's a week signal, but when I got to my TV on the splitter it's fine. Anyone have a suggestion??
     
  18. Sep 16, 2002 #38 of 228
    coldtoes

    coldtoes vermicious knid

    652
    0
    May 29, 2002
    Boston, MA
    I, too, have been having this problem for the last week or so on my 3-month-old Series 2 (TiVo, not AT&T). Props to whomever came up with the term "kazoo audio" - that's such a perfect description I knew I'd found the right thread as soon as I saw the title!

    Thanks to those of you who posted in this thread, I solved the problem (for now) with a reboot. But I'm going to call TiVo tomorrow to report it since mmoore30 says TiVo's not getting enough reports of this; hopefully we can move this issue up their priority list.

    Please TiVoBill and TiVoPony, get the techs working on this! If this many people are having problems, I'm sure there are many more who are annoyed by it but have not yet traced it to their TiVo, or who just haven't bothered to call yet.

    Thanks.
     
  19. Sep 17, 2002 #39 of 228
    DaveLessnau

    DaveLessnau Love My TiVo!

    1,333
    0
    Nov 10, 2000
    USA
  20. Sep 17, 2002 #40 of 228
    jlb

    jlb NCC-1701-D

    8,141
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    Dec 13, 2001
    Newburyport, MA
    TivoBill, you 've been great about reporting on this to us........

    Any further ideas........

    Is there any way to know, based on serial number, what manufacturer's hard drive is in a particular machine (not counting upgraded machines)?

    If it is in fact a hard drive issue, as is proposed above, I'd be interested in knowing the trends on which HDs are having the most problems.

    FYI, I have not had this problem since back when I first posted to this thread.....
     

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