As I mentioned elsewhere in the forum, I contacted Tivo about the problem with the Tivo channel lineup after my cable provider went to an all-digital system. Tivo Customer Support either sent me canned responses that completely ignored details I provided in my support request or they just ignored the support request altogether. They even ignored my request to cancel. So I was forced to call to cancel my subscriptions and because of Tivo's delay in responding to my support requests and ignoring my requests to cancel my subscriptions, it took me 42 minutes to get my account canceled and the amounts refunded. 42 minutes! I thought that was long enough--but no! I opened my credit card statement and what do I find? An unauthorized $216 charge from Tivo! So I just had to spend an additional 15 minutes going through a dispute resolution process with my credit card company. I guess the more deals Tivo inks with cable providers the less it has to care about consumers. Tivo was great. Not anymore. Adios, Tivo.