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At my wits' end -- can no longer make daily "call" on Series 3

Discussion in 'TiVo Help Center' started by jeffsinsfo, Jan 30, 2013.

  1. jeffsinsfo

    jeffsinsfo Member

    131
    0
    Oct 15, 2005
    San Francisco
    Already did the kickstart to reinstall the latest software (was that 52?) and got put back into Guided Setup. Tried to do the kickstart to scan the drive but didn't see a green screen and nothing seemed to happen other than the box booting up to Guided Setup, so maybe I didn't enter the code properly.

    I think I'm taking the box into work today. I've previously found unsecured networks in the surrounding area that I used to download Windows updates to a laptop, so hopefully I can find one to jump on briefly to see if I can resurrect my Series 3.

    I take it that I should NOT try to connect the TiVo's phone jack to my office phone system since it's likely a digital PBX system and TiVo warns that connecting to such a system can ruin the modem in the TiVo. Is that true?
     
  2. jeffsinsfo

    jeffsinsfo Member

    131
    0
    Oct 15, 2005
    San Francisco
    Progress report:

    No open wireless networks available where I work, but I discovered that I can connect my TiVo directly to our network to get internet access.

    Box successfully connected and made first call. At second step where it is supposed to be downloading program data, it connects but then gives me an error N11 when it gets to the point of downloading data. I'm assuming this is related to some security setting on my work's network, and it's probably not worth it for me to try to get someone in IT to help me with it since it's obviously not related to work. :)

    At least I know my box is working and that, as I suspected, the problem is on Comcast's end -- perhaps with my modem. I already decided to get a new modem anyway and that should arrive within the next couple of days, so hopefully I can resolve all of this when the new modem arrives (if not before, with a call to Comcast). Until then, though, it's no TV for me. :(
     
  3. unitron

    unitron Active Member

    16,419
    9
    Apr 28, 2006
    semi-coastal NC
    Without mentioning to your IT department that you hooked the TiVo to their network, drop by and ask if any of them are TiVo owners.

    If so, see if they'd be willing to let you pick their brains over lunch. Tell them what your problem is--except for the I brought it to work and hooked it to the company's network part, just sort of never get around to mentioning that--and that you hoped someone who knew networks and TiVos might be able to advise you.

    They'll probably have you bring it into work to hook to the company's network, but they'll be doing it, and they can temporarily change or disable anything that needs to be.
     
  4. jeffsinsfo

    jeffsinsfo Member

    131
    0
    Oct 15, 2005
    San Francisco
    Actually, I already talked to one of the IT guys about hooking it up to the network so they know I've already done that.

    And the good news is that the third time was the charm as it completed the "call" and loaded the data. Then I saw that it was planning to connect again in about a half-hour, so I forced another call which also completed. It is now loading what is presumably two weeks' of guide data, given the slowness with which the percentage complete is counting up.

    I'm glad I got my Series 3 working again, but I still have the issue of getting it to work at home again. Obviously something is wrong there, and hopefully just getting the new modem up and running will resolve the issue. If not, I foresee a struggle trying to get someone in Comcast customer service to actually understand my issue and help resolve it.

    Thanks for everyone's help.

    I'm still debating getting a Premier XL4 since it sure would be nice to have a 4-tuner TiVo. Now that I know my Series 3 works I'm guessing I could sell my Series 3 for about 1/3 to 1/2 what I'll have to spend getting an XL4 with lifetime. Tempting....

     
  5. jeffsinsfo

    jeffsinsfo Member

    131
    0
    Oct 15, 2005
    San Francisco
    Final update:

    Get the box home, reenter my network information, and it now works properly. Strange that after more than a week of failed connections that it now connects normally. I'm at a loss to understand that. The only speculation I can come up with is that the external hard drive had something to do with it, since I divorced the drive from the TiVo when I took the latter to work, though I did reattach it back home. If calls start failing again I'll just try restarting without the external drive attached to see what happens. This doesn't really make sense to me since I thought external drives just held programs, not any of TiVo's software, but when my previous external drive went bad it caused the entire TiVo to fail and get stuck in boot mode.
     
  6. unitron

    unitron Active Member

    16,419
    9
    Apr 28, 2006
    semi-coastal NC
    Don't be too quick to assume that the fault did not lie with stuff external to your TiVo and your house, stuff over which TiVo, Inc., has much more control than do you.
     
  7. jeffsinsfo

    jeffsinsfo Member

    131
    0
    Oct 15, 2005
    San Francisco
    I definitely have considered that, too -- that somehow something in TiVo's control was simply refusing to communicate with my box at my location until I cleared some mysterious gremlin by hooking it up elsewhere. At the very least, it seems like it's puzzling behavior to simply keep refusing to connect to TiVo's servers when everything else appears to be working fine (recording and playing back shows, TiVo To Go, etc).

    If the hard drive really was causing a problem -- and I realize that's just a big "if" at this point -- it would have been better to have everything stop working instead of just the daily call; at least then I would have likely disconnected the drive as one of the initial trouble shooting steps just like I did when my first external drive died.

    At any rate, I really am happy to have my TiVo working again (I honestly cannot imagine watching live TV anymore) and appreciate everyone's efforts to help me.

     

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