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Astound and cable card installation stories

Discussion in 'TiVo Series3 HDTV DVRs' started by ciper, Feb 6, 2008.

  1. OzDave

    OzDave New Member

    13
    0
    Dec 10, 2006
    Boston
    I am being charged $3.95 per cable card (2x for S3 TiVo) and I am being charged for two Digital Access ($2.15 and $4.95). Their support people told me: "Digital Access is the digital receiver."
    I asked "However, I am paying for both Digital Access and for Cable Cards. If they are equivalent, then I am overpaying?". They said "No, there is an additional charge for a cable card. They cost more than a cable receiver, thus there is an additional fee for the cable card."
    I asked if I am paying for digital receivers, can I get them?
    Reply "You do have a digital receiver. It's an upgraded and much smaller
    version that is contained on the cable card. The cable card is a more
    expensive technology, so we charge an additional fee for that cable
    receiver. "
    It all sounds very suspicious to me.
     
  2. dweller569

    dweller569 New Member

    8
    0
    Feb 14, 2005
    I have had a Series3 for about two years. We have been happy with the device up to last Tuesday when we lost all premium channels on both of the Cable Cards at the same time. There is a premium signal because our cable box provides excellent HD signals.

    A repairman came out with five "new" cable cards and was unable to get any of them working after spending over an hour on the phone with whomever activates these things. He left very frustrated and replied that someone else would probably come back in a few days to try again.

    He also suggested that Astound would be willing to give us their DVR instead of supporting TiVo. I find that idea unacceptable.

    Anyway, has anyone experienced both cable cards failing at the same time? I suspect that something changed in Astound's authorization model, or that TiVo modified the cable card OS.

    Is it possible that my Series 3 has failed somewhere and is causing the cable card problem?
     

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