I did not find an "official" thread listed in the sticky for Astound. I live in San Mateo where Astound and Comcast compete for business. In my condo association alone Comcast lost approximately 850 customers as of February. I placed an order on Jan 25th to be installed on Feb fifth between five and seven at night. In early Janurary the rep I spoke with said they used single stream cards but during my order on the 25th the tech said they had just started to use the M-cards and I was the first customer he had ordered them for! I arrived at home at 5:02 and saw a tag hanging on my door! It said "sorry we missed you" with a phone number written on it. I immediately called the person and he was still in the building doing an install for another person. He said that the tag was hung at 3pm so I could call him if I came early. I'm suspicious but Ill let it slide I originally had Comcast with cable modem so when he switched the cable line in the MPOE over I lost my internet connection. I have no home phone so my Tivo was now stuck in guided setup unable to download data. He came to door with a brand new cable modem which I connected. He then noticed the cable card portion of the order for the first time and asked if I wanted a cable box. He assured me it was free so I said yes and he left for approximately 30 minutes! Come to find out he was walking around to ask the other cable installers if they had any extra cable cards. During that time I tried to get the internet working but it would not "authenticate" according to its built in logs. I was upset that not only did he not bring a cable card with him but now my internet connection was down which also renders my Tivo useless even for analog cable. A quick call where he provided the MAC address sorted the cable modem issue out. He said he could come back in the morning but I can't miss work without prior notice. Luckily there were many other installs scheduled in the building so I got him to promise to return at 6:30pm. I've left a lot of details out of the story but so far I see no difference between Astound and Comcast technicians. I'll keep everyone posted.