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Anything NEW on the "Failed while loading series" problem?

Discussion in 'TiVo Upgrade Center' started by bkc56, Jun 20, 2014.

  1. unitron

    unitron Active Member

    16,400
    7
    Apr 28, 2006
    semi-coastal NC
    It's been a few years, but I seem to remember that, phone line or TurboNet, an S1 would often fail mid-GS when trying to download the local phone numbers--even bypassing the phone line with Ethernet it would still want to get that local number list.

    So I've always suspected that the problem is on TiVo's side of the connection, and not in the S1s themselves, especially since it seems to sometimes be a problem and sometimes not. I've even joked about it happening in the fall because TiVo was trying to get to the end of the year without paying their phone bills.
     
  2. bkc56

    bkc56 Designated Grunt

    777
    8
    Apr 29, 2001
    Santa Rosa,...
    That makes sense. No matter what the root-cause is, I imagine they could write a script that would repair the damage so things would work again. I just wish they'd stop dinking around and DO so.
     
  3. jmbach

    jmbach der Neuerer

    1,697
    42
    Jan 1, 2009
    I don't have a S1 but this worked on my old ReplayTV. Change the connection baud rate to a lower rate. Most of the time anything 9600 or less worked reliably for me.
     
  4. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    @jmbach:

    Thank you for your input. I am experiencing the problem with both landline phone and broadband via Turbonet. I can look at the files as they are downloaded and they appear to arrive intact. The error is Failed While Loading Series which happens after the download is complete and the Tivo starts to load the new guide data. Multiple files are downloaded and the .runme files appear to run correctly. Then, the Program Guide file starts and gets thru a portion of the file when the FWLS error occurs. Something odd is happening in the MFS database. It might be a structure problem or some sort of corrupted data or something else entirely.
    Tivo should be looking into this as they do acknowledge the problem exists.
     
  5. jmbach

    jmbach der Neuerer

    1,697
    42
    Jan 1, 2009
    **Have you tried to restore an older image that does not have the problem and let the TiVo update itself to see if the problem stays gone?
    I reread the posts and saw that has been tried and failed.

    Looks like all WK did was make a hybrid drive (or perhaps just using the Philips image itself) and is using that as a base image.

    I would like to look at the images if you would not mind. The Philips image that works and the image that doesn't. Perhaps we can make our own hybrid images.
     
  6. jmbach

    jmbach der Neuerer

    1,697
    42
    Jan 1, 2009
    Found a Philips image. It looks like the only Kickstart codes that it accepts is a 52, 56, 57, and 58. So Emergency Software Install, Software Install, MFS check, and MFS Cleanup. It might be a long shot, but since perhaps this might be an MFS issue, has anyone tried a KS 57 and/or 58?

    I agree that since copying partition 10 from the Philips image to any other image and the problem resolves, it is an MFS issue. With some upgrades on S3 and newer TiVos, some times the MFS is tweaked to go along with the OS update. Not unreasonable to try a KS 57 or 58. I would guess that the WK fix is exactly what you did, copy the Philips partition 10 over to your broken image.
     
  7. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    @jmbach:

    I am currently travelling and do not have access to my images.

    I have used older images with current and older software and the problem occurs with those.

    I have tried the 57 & 58 kickstart codes on my secondary a few months ago and had no change - it still FWLS. Good idea and I did not document that I tried that. Other threads about the FWLS error have also noted that kickstart did not fix the problem. If my Tivo still has this problem when I return, I will try the kickstart again on a different image.

    WK does not care about Recordings, Season Passes, Wish Lists or Thumbs. They provide a drive that starts off with Guided Setup. They could use any of their images that does not exhibit the problem to set up their new drives. I think the Sony Series 1 is slightly different from the Philips Series 1. And they would need a different source for a working DirecTivo image.

    I did, briefly, look at the MFS structure of the Philips image. I found several old directories that are not on my FWLS structore. They are empty (or have subdirectories that are empty). So, I will look a little more in depth when I get back - not expecting to find anything of signifigance.
     
  8. bkc56

    bkc56 Designated Grunt

    777
    8
    Apr 29, 2001
    Santa Rosa,...
    I've got a couple updates to my post above after additional messing around...

    I was able to get the search data back without guided-setup. I tried clearing thumbs and suggestions, did a daily call, and later the search data worked. I haven't lost it again (yet). I don't know if it's causal, but it's interesting.

    I'd been restoring this on my Linux machine using MFS2.0. Per a suggestion I tried restoring it using the MFSLive CD. There were no currupt inodes on the restore, and, so far, I it hasn't gone unresponsive.

    Neither of the above suggest anything is fixed, but the longer it keeps working the higher the odds of success.
     
  9. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    Just returned home.
    Last successful call was Wed, Sep 24
    Last call Failed while loading series
    Program Guide Data to Monday, Oct 6

    Looks like a couple shows didn't get recorded while I was gone for a month. Can't tell if it ran out of Program Guide Data or something else happened.

    I clearly still have the dreaded FWLS problem. Too many shows and movies recored to loose if I update my primary Tivo to the 13 Phil image.

    On the other hand, my secondary Tivo that I built from the 13Phil image worked the whole time I was gone with no hiccups.
     
  10. DarkHelmet

    DarkHelmet TiVo Fanatic

    111
    0
    Feb 2, 2002
    Danville,...
    I've had my old SVR2000 sitting on my work desk for a few months now trying to coax it out of guided setup and into doing a phonehome.

    A month or so ago the behavior was different. When I was looking that the /var/log/tclient log file I could see that there were three IP addresses in use for the phonehome call. I 208.73.180.147 208.73.180.148 208.73.180.149

    About a month ago the failure was that 2 of the 3 servers were returning a http 4xx or 5xx error when fetching some the slice files. The tivo would keep using the same server over and over again, and failing in the same way. I had to firewall block the bad servers to get the tivo to try the remaining good one. I found that a firewall remap of the bad IP's to the good one also "worked" in that the downloads completed.

    More specifically, a http fetch of the IR-standard-v550.slice.gz file failed on two of the three servers.

    However, I still got stuck at the FWLS error. When I looked at the log files it went like this:
    Code:
    Oct 11 20:55:08 (none) db[149]: Loader Processing ProcessUnpacker(/var/packages/IR-standard-v550.slice.gz)
    Oct 11 20:55:21 (none) db[149]: Loader ProcessUnpacker(/var/packages/IR-standard-v550.slice.gz): Error Processing = 0x3001d
    Oct 11 20:55:21 (none) db[149]: Loader FinishedLoading(ProcessUnpacker(/var/packages/IR-standard-v550.slice.gz)) nAction=0/0 batch=0 batchtrans=0 badbatch=0
    Oct 11 20:55:21 (none) db[149]: loadgeneric nProcessed=0 (ty=0 subty=57005 svrid=(null) vers=0): nNotLoaded=0 nSnow=0 nComplete=0 nIncomplete=0 nerr=0
    Oct 11 20:55:21 (none) avalPP[149]: DBLoad Failed with errcode <3001d>!!!!!
    Oct 11 20:55:21 (none) avalPP[149]: post processing of file /var/packages/IR-standard-v550.slice.gz (2) returns FAILURE_0003001D (3001d)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    Oct 11 20:55:21 (none) avalPP[149]: Result of processing file 2 (/var/packages/IR-standard-v550.slice.gz) is <3001d> 
    Oct 11 20:55:21 (none) avalPP[149]: File is required, and so we puke! 
    Oct 11 20:55:21 (none) avalPP[149]: AvalancheManager::StartDirectory returns <1e0011>
    Oct 11 20:55:21 (none) avalPP[149]: StartDirectory puked, returned <0x1e0011>
    Oct 11 20:55:21 (none) avalPP[149]: CLEARING OUT ANY DIRECTORIES THAT CAUSED US TROUBLE
    Oct 11 20:55:21 (none) avalPP[149]: Nuking dead directory <0x7f886bd0>
    Oct 11 20:55:21 (none) avalPP[149]: NukeFromDisk returns <0>
    Oct 11 20:55:21 (none) avalPP[149]: DONE CLEARING OUT TROUBLED DIRECTORIES
    
    It was always this file, same error code.

    I tried again today and got the exact same failure as before (yes, I pasted today's log above, so sue me! :)

    However, on a whim I tried the command from above:
    bash$ dbgc-mcp -fg-gc

    And voila! It worked. It completed guided setup and did a guide download. Then I realized I made a mistake and had to redo guided setup again. It still worked. I realize this has worked once for people but I only needed it to work once :)

    Anyway, if a foreground garbage collection "solved", including the 3 day and 30 day time skip variants, this really feels like a fragmentation or utilization issue. Clearly, something's not right.
     
  11. bkc56

    bkc56 Designated Grunt

    777
    8
    Apr 29, 2001
    Santa Rosa,...
    I realize this may be kind of a big request, but I wonder if you could put together sort of a guide as to how you did this. It could be pointers to where others have documented the steps, or the actual steps. It would appear to cover three basic areas:

    1. How to setup a serial terminal interface so you can log into the Tivo.

    2. How you discovered what IP addresses were being used (some log file?), and how you were able to do the mapping to get Tivo to use a different one.

    3. What log file to check for the errors you noted, and any more detail about running the garbage-collection command to fix them.

    If you have a workaround for the FWLS problem, it would be nice to have all the components documented in one place for others who might want to also try it.
     
  12. bkc56

    bkc56 Designated Grunt

    777
    8
    Apr 29, 2001
    Santa Rosa,...
    Thinking about this over night generated a question...

    Any idea what that file contains? I assume it's not guide data as in a week or two it would fall off the list and not be an issue anymore.

    Also, most of the time I get FWLS on guided setup it's while downloading the local phone numbers before I ever get to the guide data.

    Your idea that only some of the servers have bad data does fit the behavior that some people reported of aborting calls some "magic" number of times to get things to work. As long as the magic number was not a multiple of the number of servers, they would have forced themselves to a different server.

    Seems like you could accomplish the same thing by aborting one call then re-trying. If that fails, abort once and re-try. That will cycle you through all three servers.
     
  13. ggieseke

    ggieseke Well-Known Member

    4,132
    41
    May 30, 2008
    Server load balancing usually isn't usually as easy as try it 3 times to get through all 3 servers. It's just as likely to send you to the same server every time based on your MAC address or some other obscure formula.

    Based on the name of the slice file I'd guess that it's an update to the IR database for remote controls. That probably doesn't help much....
     
  14. bkc56

    bkc56 Designated Grunt

    777
    8
    Apr 29, 2001
    Santa Rosa,...
    That comment was based on information in a post on this thread (I received by e-mail notification) that was later deleted (be it correct, or not).
     
  15. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    1
    Feb 5, 2011
    Cox Cable...
    One thing left-out from my post there, is that it is imperative that GC (Garbage Collection) be allowed to complete on the new Zip 00000 "Tiny TiVo" provider lineup. If not given time to do so (plus it's a good idea to just give the TiVo a few hours to run with close to no load to be sure it has processed-out all old data), some problems the method can fix, will remain, instead.
     
  16. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    Update

    I have been traveling for most of the last three months.

    I got back on Wednesday. and all looks good. I have had successful calls every day now (5 as of today). I do not know what happened, I did nothing to fix the problem. I will continue to watch for the FWLS error, but perhaps TiVo fixed it????
     
  17. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    Well, Darn!

    I had daily successful calls from Dec 3-12 (I wasn't paying attention before that). Then, FWLS on the 13th, five FWLS on the 14th and one (so far) today the 15th.

    I did nothing to get it working and I did nothing before it stopped working. I have not Telneted into the Tivo or even cylcled the power.

    I am back to thinking it is something to do with the TiVo servers.
     
  18. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    I recorded almost all my calls for the last 2 months. I have not done anything to the Tivo, just letting it call. I have on some days forced multiple calls. There were Service Not Answering and Call Interrupted events, but I did not record them. Note that even a Failed While Loading Series can advance the Guide Data to date.

    I sent a PM to TiVoJerry back in Aug 2014 but have not heard back from him - not sure if he is still active on this site (or even employed by TiVo anymore).

    Two Months of Calls:
    Wed Dec 03 12:56 AM Succeeded
    Wed Dec 03 11:26 PM Succeeded
    Thu Dec 04 08:36 PM Succeeded Guide Data to Dec 17
    Fri Dec 05 01:07 AM Succeeded Guide Data to Dec 17
    Sun Dec 07 01:11 PM Succeeded Guide Data to Dec 19
    Mon Dec 08 07:57 PM Succeeded Guide Data to Dec 20
    Wed Dec 10 12:31 AM Succeeded Guide Data to Dec 21
    Thu Dec 11 12:58 AM Succeeded Guide Data to Dec 23
    Fri Dec 12 12:34 AM Succeeded Guide Data to Dec 24

    Sat Dec 13 01:07 PM FWLS Guide Data to Dec 24
    Sun Dec 14 12:17 AM FWLS Guide Data to Dec 25
    Sun Dec 14 02:42 AM FWLS Guide Data to Dec 25
    Sun Dec 14 11:21 AM FWLS Guide Data to Dec 25
    Sun Dec 14 05:55 PM FWLS Guide Data to Dec 25
    Sun Dec 14 09:00 PM FWLS Guide Data to Dec 25
    Mon Dec 15 02:45 AM FWLS Guide Data to Dec 25
    Mon Dec 15 05:06 PM FWLS Guide Data to Dec 25
    Tue Dec 16 07:27 AM FWLS Guide Data to Dec 28
    Thu Dec 18 02:25 AM FWLS Guide Data to Dec 28
    Fri Dec 19 05:12 AM FWLS Guide Data to Dec 28

    Sat Dec 20 01:59 PM Succeeded Guide Data to Jan 01

    Mon Dec 22 01:08 AM FWLS Guide Data to Jan 01
    Mon Dec 22 02:07 AM FWLS Guide Data to Jan 01
    Tue Dec 23 02:51 AM FWLS Guide Data to Jan 01
    Tue Dec 23 05:13 PM FWLS Guide Data to Jan 01

    Wed Dec 24 03:18 AM Succeeded Guide Data to Jan 05
    Sat Dec 27 08:40 AM Succeeded Guide Data to Jan 08
    Sun Dec 28 07:59 AM Succeeded Guide Data to Jan 10
    Tue Dec 30 03:45 AM Succeeded Guide Data to Jan 11

    Wed Dec 31 10:31 AM FWLS Guide Data to Jan 11
    Thu Jan 01 01:38 AM FWLS Guide Data to Jan 11
    Thu Jan 01 06:41 AM FWLS Guide Data to Jan 11
    Thu Jan 01 03:52 PM FWLS Guide Data to Jan 11
    Fri Jan 02 06:51 AM FWLS Guide Data to Jan 11
    Fri Jan 02 11:31 PM FWLS Guide Data to Jan 15
    Sat Jan 03 08:35 AM FWLS Guide Data to Jan 15
    Sat Jan 03 10:50 AM FWLS Guide Data to Jan 15
    Sun Jan 04 02:14 AM FWLS Guide Data to Jan 15
    Mon Jan 05 02:11 AM FWLS Guide Data to Jan 16
    Tue Jan 06 04:23 AM FWLS Guide Data to Jan 16
    Tue Jan 06 10:26 AM FWLS Guide Data to Jan 16
    Tue Jan 06 11:27 AM FWLS Guide Data to Jan 16
    Tue Jan 06 05:34 PM FWLS Guide Data to Jan 16
    Thu Jan 08 03:47 AM FWLS Guide Data to Jan 19
    Fri Jan 09 06:00 AM FWLS Guide Data to Jan 19
    Fri Jan 09 09:09 AM FWLS Guide Data to Jan 19
    Sat Jan 10 02:42 AM FWLS Guide Data to Jan 19
    Mon Jan 12 01:07 PM FWLS Guide Data to Jan 23
    Mon Jan 12 04:08 PM FWLS Guide Data to Jan 23
    Tue Jan 13 04:09 AM FWLS Guide Data to Jan 24
    Tue Jan 13 01:17 PM FWLS Guide Data to Jan 24
    Wed Jan 14 01:45 AM FWLS Guide Data to Jan 24
    Thu Jan 15 12:22 AM FWLS Guide Data to Jan 24
    Fri Jan 16 06:07 AM FWLS Guide Data to Jan 24
    Sat Jan 17 02:36 AM FWLS Guide Data to Jan 24
    Sat Jan 17 04:57 PM FWLS Guide Data to Jan 24
    Sun Jan 18 04:48 AM FWLS Guide Data to Jan 24
    Sun Jan 18 03:23 PM FWLS Guide Data to Jan 24
    Mon Jan 19 01:24 AM FWLS Guide Data to Jan 24
    Mon Jan 19 02:19 PM FWLS Guide Data to Jan 24
    Mon Jan 19 03:07 PM FWLS Guide Data to Jan 24
    Mon Jan 19 04:53 PM FWLS Guide Data to Jan 31
    Tue Jan 20 06:11 AM FWLS Guide Data to Jan 31
    Wed Jan 21 01:40 AM FWLS Guide Data to Jan 31
    Wed Jan 21 11:33 AM FWLS Guide Data to Jan 31
    Wed Jan 21 05:52 PM FWLS Guide Data to Jan 31
    Wed Jan 21 06:58 PM FWLS Guide Data to Jan 31

    Fri Jan 23 02:32 AM Succeeded Guide Data to Feb 04
    Sat --> Service Not Available
    Sun --> Service Not Available
    Mon Jan 26 10:33 AM Succeeded Guide Data to Feb 07

    Tue Jan 27 03:55 PM FWLS Guide Data to Feb 07
    Wed Jan 28 12:15 AM FWLS Guide Data to Feb 07
    Wed Jan 28 03:06 AM FWLS Guide Data to Feb 07

    Wed Jan 28 11:56 PM Succeeded Guide Data to Feb 10
    Fri Jan 30 03:54 AM Succeeded Guide Data to Feb 11
    Sat Jan 31 08:07 AM Succeeded Guide Data to Feb 12

    Sun Feb 01 12:25 AM FWLS Guide Data to Feb 12
    Sun Feb 01 12:07 PM FWLS Guide Data to Feb 12
    Sun Feb 01 08:05 PM FWLS Guide Data to Feb 12
    Mon Feb 02 04:01 AM FWLS Guide Data to Feb 12
    Mon Feb 02 05:03 AM FWLS Guide Data to Feb 12

    Tue Feb 03 12:11 AM Succeeded Guide Data to Feb 15

    Thu Feb 05 02:51 AM FWLS Guide Data to Feb 15
    Thu Feb 05 05:49 AM FWLS Guide Data to Feb 15
    Thu Feb 05 01:25 PM FWLS Guide Data to Feb 15
    Fri Feb 06 02:12 AM FWLS Guide Data to Feb 15
    Fri Feb 06 01:37 PM FWLS Guide Data to Feb 15

    Sat Feb 07 02:59 AM Succeeded Guide Data to Feb 19
    Sun Feb 08 08:42 AM Succeeded Guide Data to Feb 20

    Tue Feb 10 03:19 AM FWLS Guide Data to Feb 20
    Tue Feb 10 08:37 AM FWLS Guide Data to Feb 20
    Wed Feb 11 11:41 AM FWLS Guide Data to Feb 20
     
  19. Fla_Travel

    Fla_Travel New Member

    26
    0
    Apr 3, 2014
    Oh well. I gave up.

    I tried to do a guided setup with a zip code of 00000 to try to clean up the MFS database and it could not load the data - FWLS. So, I was stuck in Guided Setup.

    I loaded the Phil image (losing all my shows) and all calls have gone thru since then.

    Now have to pull the drive at a convient time and back it up.

    On another note, I picked up a Series 3 and am using it with an antenna in the attic. It would probably do a little better outside on a pole but, am thinking about cutting the Cable cord.
     
  20. bkc56

    bkc56 Designated Grunt

    777
    8
    Apr 29, 2001
    Santa Rosa,...
    I picked up another Series 1 with lifetime a few weeks back and it's got a different splash-screen during startup. I think it may be an image from one of the places that does upgradesn (like weaknees). One of these days I'll do a backup, then try paving it on another disk and see if it works. At least it's a totally different image to experiment with.
     

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