1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Anyone used Knology / CC Policies?

Discussion in 'TiVo Series3 HDTV DVRs' started by chsscgas, Sep 14, 2006.

  1. dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    Nice to see they are not double dipping each service for A/O. For anyone who doesn't want to fight with Knology in Huntsville over excessive charging, seems like you should just go to Comcast.
     
  2. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Comcast IS double dipping on the A/O charge. They do NOT charge any A/O for their own box. Their own DVR will do PPV, VOD, and Dual Tuner. Yet, they do not charge for ANY A/O's.

    OTOH, if you get their HD STB and two cable cards, they will let you have one A/O included and you must pay TWO A/O charges.
     
  3. dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    Then I misunderstand. How do you "save $9.95 PLUS $3.51 A/O per month"?
     
  4. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Well once I was surprised with the additional outlet fees, I returned the cable box worth $10/mo and they then removed one of the A/O charges of $3.51/mo.
     
  5. eluckie

    eluckie New Member

    47
    0
    Sep 20, 2005
    Montgomery, Al
    I think I may the guy you were referring to. Their pricing policy as it has been finally told to me is that you must pay for the HD Tier($9.95) and the Card rental (1.95) per card in the device. It does not matter how many devices are involved, only how many cards are involved.

    I have been talking with a "Senior" account rep here in Montgomery and he assures me that is the final answer and is what Knology is doing across the board in all of it's markets. He also says this is much better than what they were doing because they were charging an additional $6.95 per card/outlet for the Digital Tier fee but have decided to drop that fee on the additional cards/outlets. He also said that he was actually involved in lobbying the company for lower fees for these type situations but that this was what the final pricing policy became.

    So for me, it is costing me an extra $23.80 a month to have my new S3 equipped with 2 cable cards. That hurts if I stop and think about it for long!!
     
  6. edge64

    edge64 Edge

    39
    0
    Dec 23, 2006
    Prattville,...
    eluckie, that is not how it was explained to me by Knology. See my comments above. Your $23.80 must not include the Digital Tier at $16.95. I am having problems with itermittant channel loss on HD channels 911-919 on the HD Tier.
     
  7. eluckie

    eluckie New Member

    47
    0
    Sep 20, 2005
    Montgomery, Al
    They are not charging me the digital tier on the cards in the TIVO. I also have a card in my television and they are charging me the digital tier for that but he explained that their compromise for TIVO users was to not charge additional digital tier charges for the cards in the TIVO only for the HD and the card fee.

    Now that all being said, I am actually supposed to talk to the Billing Manager I have been dealing with some time this week and they are going to finalize my billing and give me the appropriate credits for the lack of service I have had from them since late December. I can post an update after that conversation.

    As far as cablecard performance, it is horrible in my television! Constantly giving errors and failing. The cards in the TIVO have worked better. The only problems I have had with them is missing audio on a handful of the digital channels and the occasional signal loss on the HD channels. I have not really pursued the cause of those issues yet, that will be part of my conversation with Knology this week.
     
  8. whitmans77

    whitmans77 New Member

    105
    0
    Mar 5, 2003
    This is the first thread I have seen commenting on Knology's service. From what I have read it appears Knologys ineptness to iron out the CC issue is company wide. I use Knology in Augusta and when I purchased an HDTV I was going to get a CC for it and see how it worked out before getting an S3. The 1st rep I talked to gave me the 1.95 price for each card and said thats all I would have to pay even if i got 3 of them.Then i call back and another rep tells me the HD package for each card. i finally talk to a supervisor who was extremely honest and just said that the company had not had much experience with CC. Anyway to make a long story short because of my "pain and agony" they ended up giving me a very substantial credit because I told them I would use their box instead of getting the S3. So now I have about 6 months of free service. Really cant complain but I sooooo want the S3. Im still looking forward to getting an S3 but will wait until Knology gets their stuff together.
     
  9. OGDanDogg

    OGDanDogg New Member

    6
    0
    Jan 28, 2007
    Comcast isn't offered in my area, I already tried to go that route.
     
  10. PeytonRE

    PeytonRE New Member

    20
    0
    Oct 23, 2006
    It appears that I am in the same boat here. I was assured that when I turned in my 8300HD DVR STB and received 2 cable cards that my cable bill bill would basically remain the same:

    8300HD DVR: $12.95 /month

    HD Service: $9.95 /month
    Cable cards: $1.95 /month x 2 = $3.90 /month
    Total for TIVO 3 = $13.85 /month

    Actually I would pay 90 cents more per month to supply my own equipment.

    However, when I actually got my bill they tried to throw in an additional $9.95 /month for another digital outlet. Like others, I tried to use logic to show that this was no different than their HD DVR, but they did not seem capable of budging. I see this as an unreasonable cost and it appears to be enough for me to make my wife happy and reduce our overall cable bill by almost half. I could reduce my cable service to basic analog (and get HD OTA) and see about switching the phone and internet service back to Bellsouth or some other provider -- I would save significant $$$ by not having Knology digital service and all of the Pay stations that I was getting, but not watching enough to justify the incremental costs.

    Fortunately, my wife is on a business trip until Wednesday so I will have a chance to calm down and then I may make another run at them before I go Draconian. This looks like one of those cases where the "Principle of the Thing" will lead me to cut back my dealings with Knology as much as I can, even if it ends up costing a bit more to do it.
     
  11. dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    Has knology's billing gotten any better? Or do they still double bill? This is all that's holding me back upgrading my dad to an s3.
     
  12. PeytonRE

    PeytonRE New Member

    20
    0
    Oct 23, 2006
    This was my reply as of April:


    Originally Posted by PeytonRE
    More FYI, I have Knology in Huntsville, AL -- when I saw my first bill, it showed a an additional $9.95 HD service and an additional $9.95 for a digital outlet for each of the cablecards; however, the did give me a $13.80 credit for a "Tivo Hd Addl Box Discount" in the same block that they charge the $3.90 for the cablecards. So it looks like they were trying to charge me $10 more per month than they stated when I called for the install. The CSR had assured me that, once I turned in Knology's HD/DVR STB and received the 2 cablecards that my bill would only go up by 90 cents (difference between $9.95 hd + 2 x $1.95 CC = $13.85 and the $12.95 DVR/HDTV service). My first call to clear up the billing discrepancy did not budge the CSR or Supervisor -- they kept going back to 2 cable cards equals 2 sets of fees (HD & digital outlet) and could not seem to grasp my comparison of the TIVO 3 to their 8300HD DVR, I thought I finally had it figured out with them and they even gave me a $20 credit for my trouble. Unfortunately, on my next bill all the charges reappeared AND they took away the TIVO credit :mad: When I tried the CSR approach again they said they would bump it up the chain and someone would get back to me within 48 hours (that was a week ago and no call...).

    I am pretty much fed up with the whole Knology billing abuse and I purchased an attic antenna to get my HD OTA. As soon as I can fish the cable down and the antenna is installed I will be telling Knology to cut my service back to basic cable only -- which will reduce my overall bill by almost $100 (their incremental cost for digital/HD/Movie channels) and make my wife very happy in the process.

    Their loss for being so greedy.


    And Then...

    Still no call and I have finished installing the antenna to put in the attic and began receiving HD OTA.

    Bottom line is that I just returned from dropping my cablecards and digital box off at their office and have cut back my video to the basic analog package -- this made my wife very happy :) since it saves us over $80 (would have been more, but my wife decided not to cut back our phone service with them just yet but it's coming) from our last bill and made me happy by getting a little payback against Knology. :rolleyes:


    NOW.

    Bottem line is Knology was not being flexible and seemed to just want to shaft the Tivo users... :thumbsdown: Would be interesting to see if they have changed their tune -- but I wouldn't count on it.

    PS. I even got my wife to agree to cut the phone service back to the minimum also and our bill is down $100 from the HD days :D
     
  13. edge64

    edge64 Edge

    39
    0
    Dec 23, 2006
    Prattville,...
    Knology in Montgomery is still not flexible so I use no cable cards; use an outside antenna and also get their local HD channels plus their music channels using the QAM tuner in both my TV and the S3. I pay $100 per month for expanded basic cable, internet and phone.
     
  14. unimonkey

    unimonkey New Member

    4
    0
    Jul 25, 2007
    Montgomery, AL
    I have Knology in Montgomery.

    I just picked up the Tivo HD (series3 lite) and called Knology to get my new service.

    I didn't have digital cable (only expanded basic) so I had to sign up for that.

    Digital Cable - $16.95
    Cable Card x2 - $1.95 (the give you the second one for free)

    The installer comes tomorrow so I get to see how it goes and will post my results.
    I really just wish Tivo would provide the QAM channel mapping. That seems so much easier but who knows when that will be available.

    One thing I did notice with the Tivo HD using the QAM tuner. I could not find the Fox HD channel. I did find the HDNet and HDNet Movies along with the Music Choice channels and the other local network HD channels.
     
  15. dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    Out of curiosity, does Knology have M-Cards? If you got one of those shiny new Tivo HD's (not that this helps those in this thread that much), that's only one 'outlet' fee, eh?
     
  16. unimonkey

    unimonkey New Member

    4
    0
    Jul 25, 2007
    Montgomery, AL
    Hehe.. I asked about the M-Cards. Of course they were clueless.

    But from the reps and supervisor I spoke with they are treating dual tuner cable card devices as one outlet. Hence only one charge for 2 cable cards. Again regions vary.

    If Tivo ever gets around to making the QAM mapping user configurable then I might drop the cable cards. I'm just happy to finally have Tivo back in my living room. My wife was giving me hell about not having *insert Tivo noises here* on the main TV.
     
  17. edge64

    edge64 Edge

    39
    0
    Dec 23, 2006
    Prattville,...
    The Fox HD channel is having parts problems and has been off the air for several days and that is why you do not find the channel. The Fox channels on my S3 are 82.1 and 82.4 (weather). I occasionally see the HDNet channel on 110.2 but what channel do you see HDNet movies? Also in the pricing you mentioned you did not list the HD tier (900 series channel through cable card) so I assume you do not get these through your cable card, correct?
     
  18. hijammer

    hijammer New Member

    59
    0
    Aug 27, 2003
    Any one have experince with Knology in the Panama City area. I have them for voice and data. I currently have DTV but I haven't been happy with them for a while. As soon as the series 3 sorts out MRV I will be ready to switch but have a problem with there A/O charges.

    Does the A/O only applie to digital outlets or both digital and analog ones too. I have a problem if they charge for analog outlets.
     
  19. unimonkey

    unimonkey New Member

    4
    0
    Jul 25, 2007
    Montgomery, AL
    Yeah today when I got home from work I check 821. and 82.4 and they were back. I read on AVS forums that their equipment got struck by lightning last Wednesday.

    110.3

    Not yet. They asked if I wanted it and I said no. I called back later and ask for it and they told me I didn't need it ?!?. Anyway, I'll see what I get when the installer is here tomorrow.
     
  20. edge64

    edge64 Edge

    39
    0
    Dec 23, 2006
    Prattville,...
    unimonkey, what service did you finally get and at what cost?
     

Share This Page