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Any way to tell why TiVo rebooted?

Discussion in 'TiVo Premiere DVRs' started by Dan203, Jan 11, 2013.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    So it seems that right at 8:30 tonight my Elite rebooted causing me to miss about 7 minutes of 3 shows that were recording at that time. One in the moddle, two the beginning. According to the history it was due to a power loss, but that can't be true because it's connected to a UPS and my wife's Premiere, which is connected to the same UPS, did not reboot. So something caused it to reboot at exactly 8:30. Is there anyway to tell what caused it? I had a couple shows ending and a couple more starting up right at that time, so it could have been a problem with one of the tuners or the CableCARD. I have a TA but none of the shows recording were on SDV channels. Hopefully this was a fluke, but I'd like to know what caused it, if possible, so I can keep an eye out for it happening again in the future.

  2. CoxInPHX

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    I sure wish TiVo had a menu showing the logs, It would be so helpful in many situations.
  3. PooperScooper

    PooperScooper New Member

    Aug 22, 2007
    Leominster, MA
    Just because the Tivo is on a UPS doesn't mean something internal to the box can't glitch and cause a reset signal/line to go high (or low depending on circuit) or toggle. The power supply section could have had a problem or something drew to much current for some reason (eg disk). Excessive heat can cause all kinds of issues, too. Also, a reboot cause of "power" could just a catch all for some hardware (and maybe software) issue that happened and the master reset was "hit". Keep an eye on it.

  4. JoeKustra

    JoeKustra Cable only TCF Club

    Dec 7, 2012
    Ashland, PA...
    Perhaps when they convert the "Settings" screens to HD a page can be added for the most recent resets. I doubt you can log a power failure, but you can log application of power as well as any updates. Sony does it.
  5. steve614

    steve614 what ru lookin at?

    May 1, 2006
    Dallas, TX
    Call TiVo. Supposedly they can see the logs on the DVR. They can tell when you have a hard drive of a different size other than what is spec'd, so I think they would be able to see what might have caused the reboot.
    Worst that could happen is you don't get the info you want.
  6. lillevig

    lillevig Cold in East Iowa

    Dec 6, 2010
    Marion, Iowa
    Can't say for sure but I wonder if it was an update attempt. I woke up at 7 AM this morning to the churning of the hard drive on my Premeire. I know that updates are supposed to happen in the wee hours but....
  7. HomeUser

    HomeUser Active Member

    Jan 12, 2003
    A2 Michigan
    Is your UPS able to log events?
  8. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    If it were the UPS my wife's Premiere would have rebooted as well. But it didn't. In fact according to the OOB timer in the diagnostics screen on her TiVo it has been running for about 12 days. (I think that was when we got the new TV and I rewired the entertainment center) I also don't think it was a software update because those typically take longer then 7 minutes. Plus they don't auto install until 2:00am. (I've been witness to it many times)

    I was more looking for some sort of secret code to view the logs. If I had to guess I'd say it was probably a CableCARD or TA problem that caused the reboot. Since it happened exactly at 8:30 when new shows were starting to record it was definitely a tuning problem of some sort.

  9. moyekj

    moyekj Well-Known Member

    Jan 23, 2006
    4 tuner units are flakier and slower than the 2 tuner ones from my experience, partly because of extra CPU overhead of the 2 extra tuners. I've frequently had issues with my Elite (seemingly more so since the 20.2.2 update) that have not affected my 2 tuner unit. Once in a while my Elite will reboot while someone is MRS'ing a show from it.
  10. wackymann

    wackymann Member

    Sep 22, 2006
    Boston Area
    I went over a year without any reboots on my elite, and now they are back. It has been randomly rebooting about once a week.
  11. HockeyFan

    HockeyFan Guest

    Oct 9, 2010
    Have a unix box at work that hasn't been
    rebooted for 8 years. Isn't TiVo Linux .
    No more reboots.
  12. lessd

    lessd Well-Known Member

    Jan 23, 2005
    Yes Linux with a ton of extra code added.
  13. HockeyFan

    HockeyFan Guest

    Oct 9, 2010
    Ha ha, right you are. I was just adding some
    light hearted humor.
    I don't manage that unix box, so don't know
    what deal with that is.
    I work with windows servers and those need
    Rebooting more occasionally.

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