Well here is an update. I filed a complaint with the FCC. I then called Suddenlink to tell them that I did so, and hoped that they would do something. The rep told me a tech would be out tomorrow to do the install. They called back about 15 min. later and told me that there were no cable cards in our area. However, if I waited a few more days, they would have them in. A few days later he showed up with "all three" cable cards that they have. He told me that they should work, but I would get no HD channels. I told him to go ahead because I have another HD tv upstairs and really really wanted to get this tivo working. Install took two hours, and none of the cards worked. I got this really weird white pixelation on my analog channels and got no digital channels. He suggested that I buy my own cards and then have them authorized by Suddenlink. Is this even a possibility? He said he did not know. Do any of you? He then suggested that maybe I should return the tivo. Meanwhile my 30 days is up. Amazon nor Tivo will accept my return!