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Amazon VOD pixelation on Premiere

Discussion in 'TiVo Premiere DVRs' started by smbaker, Apr 7, 2011.

  1. sbiller

    sbiller Active Member

    1,915
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    May 10, 2002
    Tampa, FL
    Do you have an exact location (minutes:seconds) in Pan Am that you can point to so I can try to duplicate?
     
  2. SamuriHL

    SamuriHL New Member

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    Jan 23, 2012
    I don't offhand and won't be able to get them tonight as our schedule is full. I'll see if I can get that info for you tomorrow if I get a chance.
     
  3. snagitseven

    snagitseven New Member

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    Jul 7, 2009
    My testing results are complete and I can report that EVERY. SINGLE. VOD. MOVIE. I. PURCHASE. has the defects as reported by others in this thread. I've followed the troubleshooting steps provided by the Amazon VOD people, i.e. rebooting the Premier, the modem and router, checked for fast connection etc. No change. The latest software? No change. Get Amazon credits and re-rent the movie? No change. Stand on my head while whistling Dixie? No change.

    The Amazon rep told me they definitely are "working on the problem". Same as they told me a month ago when I called. I don't see the need for more testing and confirmation. They should be able to easily duplicate the complaints that so many others are experiencing. Suggesting that we users need to continue to do so is a redundant waste of time of an easily reproducable problem. Amazon engineers just need to get with TiVo engineers and figure it out. That's what they're paid to do (from our revenues), no?
     
  4. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    Hi all,

    Thanks for your patience. We have figured out the Amazon macroblocking issue, and we have a fix coming in the Spring release.

    If you are a heavy Amazon user and would like to help us Beta test the next update, please:

    1. Apply to become a Beta tester:
    https://fieldtrials.tivo.com/signup/default.html

    2. Send me email after you have completed the signup, and let me know how often you purchase Amazon downloads (margret@tivo.com)

    Thanks again (and sorry you experienced this issue in the first place).

    Best,
    --Margret
     
  5. SamuriHL

    SamuriHL New Member

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    Jan 23, 2012
    Thanks, Margret!
     
  6. snagitseven

    snagitseven New Member

    16
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    Jul 7, 2009
    Good news if it does the trick!
     
  7. snagitseven

    snagitseven New Member

    16
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    Jul 7, 2009
    Has anyone applied for and received approval for being a Beta tester on this issue yet? I applied and emailed Margret but haven't heard anything yet. Still getting lots of macro-blocking on Amazon HD rentals though.
     
  8. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    Part of being a beta tester means you can't post about it in public. So, I doubt you would get any type of response saying yes.
     
  9. snagitseven

    snagitseven New Member

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    Jul 7, 2009
    Reviving an old thread here re the Amazon macroblocking issue. I wonder when the Spring release will be done that will supposedly fix this (It's now Spring). I can verify that 20.2 did not resolve this issue. Still get macroblocking and occasional audio dropouts on every HD rental from Amazon.

    Just got a new 1080p Apple TV and will try renting HD movies from iTunes at the same $4.99 price for new releases. If that works w/o the macroblocking, I'm done with TiVo/Amazon movie rentals.
     
  10. nrc

    nrc Cracker Soul

    2,458
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    Nov 17, 1999
    Living in a...
    Indications are that the spring release is imminent. There's a priority sign-up available at TiVo.com. But I suppose it won't matter if you're done with TiVo for Amazon rentals.
     
  11. Dr_Diablo

    Dr_Diablo Dr_Diablo

    916
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    Nov 23, 2003
    Midwest
    I've had a few issues with this problem..

    A quick call to Amazon resolved the issue with them allowing me to re-doenload the video in question... 90% of downloaded vids had no issues
     
  12. snagitseven

    snagitseven New Member

    16
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    Jul 7, 2009
    Got my latest generation Apple TV up and running. Tried renting a couple of movies and I'm sold. The 1080p picture quality seems to me even better than Amazon and 5.1 sound is excellent. Best of all, no more macroblocking, pixelization, freezes or audio dropouts. Perfect. And movies are available to stream in about 15 seconds. The ability to stream and mirror my iPad apps, iTunes music and photos from iPad or computer via Airplay is a plus. Very simple setup as well. Love it!
     
  13. BrentAtlantaGa

    BrentAtlantaGa New Member

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    Jul 6, 2011
    I too have problems with alot of pixelation when downloading and watching Amazon HD movies. I want everyone to know that I not only got a refund from Amazon but they sent the same movie to my Premiere and my Series 3 30hr Tivos. The Series 3 was pristene and never had any pixelation what-so-ever whereas the Premiere had multiple pixelation problems. I had this done two different times with two different movies and the same thing was true. The premiere sucked and the series 3 HD Tivo was pristene and had zero problems with pixelation. What's the deal, TIVO! Can't you correct the problem. You have it right in front of you. What-ever hard drive you used in the Series 3, just use it or recall all our players and make the change. I returned my Premier xl and got another brand new one and it still pixelates.
     
  14. JolDC

    JolDC Member

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    Dec 21, 2001
    Arlington VA
    The Spring release, rolling out right now, fixes this problem.
     
  15. rparadis99

    rparadis99 New Member

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    Nov 24, 2007
    Denver, CO
    A few months ago, I contributed a few thoughts on this topic. I had seen this problem on a handful of rentals and free HD videos I played via my Tivo Premiere.

    I received the spring release on Friday. I can confirm for the handful of test cases and a movie I rented last night (The Descendants) that the problem was fixed. NI believe the Amazon HD video issue to be resolved on my Tivo Premiere box.
     
  16. SamuriHL

    SamuriHL New Member

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    Jan 23, 2012
    Indeed it has been fixed.
     
  17. jaydro

    jaydro Senior Member

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    Oct 19, 2003
    Durham, NC
    I've downloaded Amazon videos since getting the update, one with no issues and the other had one pixelation burst, so I'm not sure it's completely fixed, though it's certainly better than it was before.... I will be keeping an eye on this.
     
  18. hargreae

    hargreae New Member

    44
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    Feb 23, 2005
    I had hoped the Spring update fixed this problem. But I downloaded Alien [HD] last week and there were still a few macroblocking and pixelization issues. I specifically remember within the two-minute mark was when I first noticed it.
     
  19. mrrjm1

    mrrjm1 New Member

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    Sep 9, 2009
    If I can add my 2 cents in here. I replaced the Hard drive in my Elite with a Western digital RE4 drive. I have to say after several months a haven't had any more pixelation issues. IMO the "green" drives are not suitable for the high demand of 4 HD tuners.

    Ray
     

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