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Amazon movies not full screen

Discussion in 'TiVo Help Center' started by jwhitney68, May 17, 2013.

  1. jwhitney68

    jwhitney68 New Member

    May 17, 2013
    I used to be able to download movies from Amazon and watch on my Series 3 without a problem. For the last few months, however, the movies play in kind of a "letterbox" format. Instead of filling up the whole screen, there is a wide black stripe at the top and bottom of the screen. Amazon tech support wasn't helpful. Anyone have any idea what is happening? Many thanks.
  2. True Colors

    True Colors Member

    Oct 18, 2006
    It sounds like you probably have a 16x9 tv set and you have probably been renting movies from amazon with an aspect ratio of 2.35 or 2.40.


    This is not a problem...... do some research on "aspect ratio" and you will understand.


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