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Amazon movie problem - any ideas?

Discussion in 'TiVo Premiere DVRs' started by Don D, Dec 31, 2012.

  1. Don D

    Don D New Member

    Mar 6, 2001
    We just rented The Lorax from Amazon on Demand. It was probably 3/4 downloaded and my kids were about 15 min into it when it froze. We tried patience and then all appropriate buttons before giving up and rebooting the box. After the reboot... The Lorax is no longer in the Now Playing list. The blue light is on. But in the To Do list it says the transfer will start after the last transfer completes. We've been like this for about 30 min now. Very frustrating. My 6 year old says "this is probably why the movie only got two and a half stars." :)

    Any suggestions? Or do I run out to RedBox to get the movie?
  2. mblloyd

    mblloyd Member

    Feb 11, 2007
    Call Amazon
  3. MikeAndrews

    MikeAndrews Registered abuser

    Jan 17, 2002
    You can do an online chat with the Amazon rep. It helps if you look in "Your Orders" for the order number.They'll give you a credit for the movie.
  4. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    Jan 27, 2005
    DC-ish Suburbia
    If your kids are like mine, just buy it. I think we've watched it 43 times last month. :)
  5. Don D

    Don D New Member

    Mar 6, 2001
    Movie finished downloading on Jan 2... about 48 hours too late for New Year's Eve. So much for "On Demand" but at least the blue light is now off! :up:
  6. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    Have Amazon call you and they will credit you. That is not a typical experience with downloading content from Amazon.

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