I am looking for advice, so possibly I am putting this post in the wrong forum. I sold a Tivo on ebay and now the buyer says the hard drive is bad. I am wondering the best way to go. I could have them ship it back to me and fix it and sell it again, refer them to insurance, have them buy another hard drive and refund them some of the price, or move to Paris and change my name. I like to ship Priority USPS but people don't want to pay the extra cost, so I went regular parcel post, and sure enough, the hard drive was damaged. It was insured. The indication that the hard drive was bad was that the TIVO just stays at the starting up screen.