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AArgh! Comcast sucks!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by lgnad, Jun 2, 2014.

  1. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts
    Ok, so I got lifetime on a base Premiere, dropped in a 2tb drive to prep for gifting it to my parents. Today I took out the cablecard and turned it in at the local office, then gave the tivo to my parents, got it moved to their account etc etc.

    I came back home tonight and discovered the idiot deactivated the WRONG card and killed my XL4, so it missed a bunch of recordings tonight! AAAARRRRGHHH!

    So... what are my odds: if I go down there tomorrow, and get them to re-activate the correct one... will I have to re-pair it, or will the pairing survive?
     
  2. mchief

    mchief Morey

    335
    1
    Sep 10, 2005
    Alexandria, VA
    You can avoid a trip by using the Comcast Cable Card Hotline. Usually works, at least it did for me. Be sure you explain your deactivation problem 1-877-405-2298
     
  3. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts
    Ok good, they can be such a bureaucracy at times that I was foreseeing this being even more of a cluster-f


    So, this should be all set by Friday, then lol
     
  4. telemark

    telemark New Member

    1,544
    1
    Nov 12, 2013
    I called the activation hotline for my 2nd card, and they assumed I was replacing and deactivated the 1st card.

    I caught it a few mins later, and they somehow added back the first card without asking for all the details again.

    YMMV.
     
  5. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts
    Wow, they actually were able to re-activate it! Now I'm waiting to see if they are going to bill me for two cards or three. lol
    ty for the support, folks!
     

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