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9.2 has arrived...

Discussion in 'TiVo Series3 HDTV DVRs' started by sinanju, Oct 16, 2007.

  1. bareyb

    bareyb Under Maintenance TCF Club

    25,944
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    Dec 1, 2000
    Silicon Valley
    9.2 DIDN'T fix the 30 second skip problem? You're still seeing the static image? Anyone else have any reports on the 30 second skip fix? I had thought people were reporting it was fixed... :confused:
     
  2. bicker

    bicker bUU

    10,382
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    Nov 9, 2003
    Georgia
    I'm in software development too, and like me, you obviously don't make software for the mass-market. It's a bit presumptuous to expect our contract B2B experience to have any relevance to the consumer-oriented B2C experience. It doesn't. Not one bit. TiVo's communications challenges have more similarities with McDonald's selling of hamburgers to hungry consumers than it has with software being sold to companies.

    So as a result, you're leaving out the half of the story where the customers string TiVo up because they give answers like "Fixes are coming soon" as you suggested. It is FAR better to say nothing than to do as you suggested.

    Most companies communications with the mass-market have declined over the years, generally as a matter of containing cost. It is standard practice. You can get angry about it, but that won't change anything. Stop buying things, and get everyone else to do so, for these perceived slights, and then THAT will change something.
     
  3. sinanju

    sinanju Member

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    Jan 3, 2005
    Nope. You're still tiresome. No need to make any further effort on my part. I won't bother to reiterate what bicker documented so eloquently and so much more kindly than I would.
     
  4. sinanju

    sinanju Member

    654
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    Jan 3, 2005
    Odd, since it really is back to normal for me on my S3. Are you using an S3 or an HD?
     
  5. RoyK

    RoyK New Member

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    Oct 22, 2004
    SW VA
    If McDonald's sold hamburgers that make a few of their customers sick, believe me they would quickly be spending millions to communicate with their customers what they are doing about the problem.

    TiVo, on the other hand, would ignore the problem publicly, work in the background to find a new meat vendor and perhaps put out a new version of the Big Mac in the meantime and tout that they added another pickle.

    Oh, and by the way McDonald's makes detailed info on the contents of their products easily available on their website.
     
  6. kas25

    kas25 New Member

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    Mar 10, 2003
    NJ
    Any fixes related to Rhapsody?
     
  7. qili

    qili New Member

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    May 30, 2006
    really? what software do you work on?

    I just wanted to make sure that I am not within 10 ft of your software.

    :)
     
  8. fredct

    fredct New Member

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    Nov 15, 2004
    NJ
    Pony, is it safe to say that you mean its *currently* a S3/HD only release,, but after the test phase will be made available elsewhere? The interface bugs effect the S2s as well, correct? Or do I need to spend a few hundred dollars on a HD in order to get bug fixes now? ;)
     
  9. ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

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    Sep 1, 2003
    Ankeny, IA
    Seems like I read somewhere that if turned on in 9.1, the 30-sec skip will now persist through reboots.
     
  10. ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

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    Sep 1, 2003
    Ankeny, IA
    Microsoft has so many patches that they have a special day designated for releasing them each month...Patch Tuesday. Can you imagine if those were deployed with no documentation? Say what you want about Microsoft, but at least they tell you what they're (allegedly) fixing.

    TiVo software is essentially the operating system for a piece of dedicated computer equipment, Linux underpinnings notwithstanding. Updates to an operating system should have a little more sunlight on it than what we're currently seeing.
     
  11. sinanju

    sinanju Member

    654
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    Jan 3, 2005
    Yes. Not only can I imagine it, they do it. On the other hand, many critical hotfixes are on a request basis only and one often has to pay their support fee to get them.

    MSFT is not the model you want to hold up as your example.
     
  12. Laserfan

    Laserfan New Member

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    Apr 25, 2000
    USA
    IMO it is reasonable for us Tivo customers to expect a detailed list of changes, even if it says sometimes "various bug fixes and cosmetic tweaks" whenever a software update has completed on our boxes. I'm talking about the Update message that is sent to our boxes themselves, with the update software. They know what they did, they can and SHOULD tell us what's changed. :up:

    I do NOT think that Tivo owes us any kind of advance notice or acknowledgement of problems, unless it/they are problems which affect ALL users. In any other circumstance a notice to the general Tivo population would unnecessarily alarm some customers. :thumbsdown:
     
  13. ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

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    Sep 1, 2003
    Ankeny, IA
    Fair enough. I was merely citing a casual example because their patches seem to have a lot of stuff available for reading for each one. Whether that information is actually useful to a patch-applying sysadmin is an exercise for the reader. :D

    And those secret bat cave patches for esoteric problems that you can only obtain through a paid support call is a pretty annoying concept.
     
  14. ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

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    Sep 1, 2003
    Ankeny, IA
    There should be a place tucked away in a dusty corner of TiVo's web site, not in obvious view to the casual site visitor but known among the TCF crowd, that documents these changes when they are made.

    That way the typical user need not be alarmed by verbose technospeak messages on the TiVo box itself. The enthusiast user, like many of us here, can seek out this information by visiting this TiVo page, if it existed.
     
  15. Laserfan

    Laserfan New Member

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    Apr 25, 2000
    USA
    Well, that too, but still I think more information can & should be in the "Your software has been updated" messages.
     
  16. cxn

    cxn New Member

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    May 8, 2005
    I did!

    I dont usually follow this forum but when I see a new update on my Tivo, I come here to see what 'goodies' I get.

    Woke up and had 9.2.j1 on my system this morning.
     
  17. rusty1963

    rusty1963 New Member

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    Sep 11, 2007
    I received the 9.2 update Monday night. I went straight from 8.17 to 9.2 on my Tivo HD. Nope I didn't ask for it or sign up on the priority page either.

    I was not having any issues prior to 9.2 with macro blocking, pixelation or anything else. I am using 1 Mcard from Comcast in Houston which installed without problem the first time and has worked without problems for the past 2 months. I also have an UHF antenna hooked up to receive OTA digital which is still working great. I have upgraded the internal drive to 750 DB35 from Seagate.

    From my perspective there is noticeable improvement in the 30 second skip and speed in the grid guide. The main menu has changed combing messages and settings.
     
  18. Saturn

    Saturn Lord of the Rings

    12,255
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    Apr 10, 2001
    To reiterate the Microsoft argument, even Microsoft tells us what's in each update. Granted you may have to dig to find it, and *some* details (how to reproduce) are left out for security reasons, the basics are all there. The normal joe-blow user will just see that something or other was updated and the computer was restarted. Those of us who want to can block the updates, delay their install, install at our leisure, and go get details on every single update.

    Need more examples? iTunes. It isn't in your face, but there's a shortcut to "About iTunes" put in your start menu that contains at least a brief explaination of the bugs that were fixed, like this:

    If iTunes isn't software designed for the masses, I don't know what is.

    iPod updates aren't quite as forthcoming, unfortunately. :(

     
  19. dolfer

    dolfer Myles Standish Proud

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    Nov 3, 2000
    Milford,...
    Anything about a fix for the lengthy audio drops after pausing/rewinding/ff when using Dolby Digital audio???
     
  20. George Cifranci

    George Cifranci Viva La Tivo!

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    Jan 30, 2003
    Columbus,...

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