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Discussion in 'TiVo Roamio DVRs' started by pkb, Sep 6, 2013.
UPDATE: Cox Wichita has finally pushed v1.37 to their tuning adapters so we are good to go with 6 tuner support.
Do all M-cards on Fios support 4+ tuners? How does one check if they don't own a 4 tuner Tivo yet...the S/N?
feel for anyone have to deal with cable card problems. I had a Premier 4 XL on Charter cable in the Birmingham AL area. I never was able to get it to work reliably in the year that I had Charter/Tivo service.
Charter always said that they had problems with 4 stream cards. My main issues were getting it to work in the initial install. The cable guy spent several days trying to get it to pair. When he finally got it to work they managed to send it an update either to the switched digital box or the card monthly to hose it all up again.
I also had the problem of tuning to a station and having the blank/black screen. I have since learned this is a common issue with the Premier 4 XL.
I finally filled a formal complaint through the FCC. This really got Charter's attention, however despite their best efforts, the tuning to a blank screen persisted.
I finally canceled my Charter cable service and my Tivo service.
I have now bought a Roamio Basic that I use for over the air broadcast, I'm really pleased with it so far.
I hope someone can take my experiences with cable cards on Charter as a cautionary tale, and only go down that road if there is really no alternative.
By contrast I've been using CableCARDs with Charter in my area since the original S3 was released in 2006 and never had much of an issue. I've had a few issues getting them paired over the years, but it was always eventually resolved. And recently I've upgraded from 2 tuner, to 4 tuner, then to 6 tuner and the cards always worked properly the first time. The issues I've had have always been with getting them paired the first time. Once they're paired and working upgrading equipment hasn't been an issue.
I've talked with Charter support 3 times (but one of those times I supposedly got cut-off accidentally). They insist that they only support 4 tuners; one lady even insisted that my box didn't really support 6 tuners or there would be 2 CC slots on the back(!!!). The last time I even told them of the CC FW requirements posted on TiVo.com and that my Moto CC was at 3.31, but the guy talked with his supervisor and said they don't support 6.25.
Is there something specific I should say or ask when I call, because I'm getting no where using the facts, and all this even after the Roamios have been on the market for over a year....
You should file a formal complaint with the FCC. That's the only thing that seems to get the ball rolling in these types of situations.
It may not do any good. Unless thay have changed, the regulations only require that they support max(4-tuners, whatever their "best" device supports).
I'd still file the complaint regardless. The squeaky wheel gets the grease.