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20.4.2 Release Notes

Discussion in 'TiVo Roamio DVRs' started by TiVoMargret, Jul 11, 2014.

  1. L David Matheny

    L David Matheny Active Member

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    SE Ohio
    I suppose there are some flaws in almost every design. Things like tuners have limitations, and TiVo tends to be too frugal regarding parts like processors and memory, but I don't recall any conclusive proof of a critical design flaw that crippled a TiVo. OTOH, my standard reply to the type of upgrade ploy you mention is something like, "If you can't get my current model working correctly, why should I expect better results from a newer model?"
     
  2. tomhorsley

    tomhorsley Active Member

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    You mean other than using flash on the Premiere? :).
     
  3. L David Matheny

    L David Matheny Active Member

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    Jan 29, 2011
    SE Ohio
    Well, OK. But seriously, even the Flash-based Premiere did work, however sluggishly, and now that TiVo has pushed out Haxe-based code for the Premiere, the problem is mostly fixed.
     
  4. slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    If the known tuner issue on 4-tuner Premieres is true, the really dumb part is that Tivo should have logic to detect they have all indeed failed to tune (on scheduled recordings or whatever), then do an auto-reboot. I mean lord knows they reboot now for all kinds of crap anyway, my Roamio did it just last week when I tried to run YouTube.
     
  5. JWhites

    JWhites New Member

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    I agree, there should be a way to self correct if something like that happens.
     
  6. morac

    morac Cat God

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    Just had my second reboot on my Roamio Pro since this version installed. That might not seem like much, but it's 2 more than I had with previous software releases..

    Pressed zoom to go to live TV, and hit instant replay a few times. The instant replays did not take, instead the video froze. I hit the TiVo button, but nothing happened. About 5 seconds later the TiVo went to TiVo central and the video window was playing so I thought all was good until the box rebooted a second later.
     
  7. nooneuknow

    nooneuknow TiVo User Since 2007

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    Cox Cable...
    When this happens, you should consider using the 911-clear sequence from Live TV, right as soon as the TiVo has booted, then TiVoBackDoor into the logs, and look at the events prior to the entry the 911-clear date/time-stamps in the logs.

    After the next TiVo Service connection, preferably done manually, right after using the sequences, TiVo can analyze this for you, if you call soon enough. This can be made easier by requesting TiVo put your TSN on "log monitoring", which will help to automate the process. The sequences can be used as many time as you want, to mark the logs with date/time-stamps.

    No matter what, I always do a 777-clear & 911-clear immediately after any uninitiated reboot, every time. TiVo can determine what caused the reboot, especially if you use the log marking sequences. They are always active. The only downsides to them is they only work while in Live TV viewing mode, and sometimes you need to be not using the back-buffer, when trying catch real-time AV issues.

    911-clear is only a date/time-stamp marker. 777-clear adds the marker and more details to what is logged.

    For the unfamiliar, the way to use these is in Live TV mode, by pressing the numbers, and quickly hitting clear, before the channel can try to change. If the channel changes, press enter to go back to previous channel, then re-attempt.
     
  8. Jed1

    Jed1 Active Member

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    Jun 18, 2013
    Frackville, PA.
    It looks like I had a TiVo menu reset last night on my Premiere 4. I was doing a search for Riddick and when I tried to get additional information on the movie I was immediately kicked back to TiVo Central and the discovery bar disappeared. When I went back into search all the search criteria I entered was gone. I did not try anything else after that as I shut off the TV and went to bed. I never had this happen before the summer update.
     
  9. morac

    morac Cat God

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    NJ
    I doubt TiVo phone support knows anything about the TiVo logs, assuming they are even turned on, which I don't believe they are by default (at least not "debugging" logs). Logs would only be useful to an engineer/programmer. Also I would a assume, like every other OS, a reboot would stand out like a sore thumb in any logs as all the system services would initialize.

    In any case, the reboots happen so infrequently (once a month) that calling TiVo about them wouldn't likely bear any fruit. I'm pretty sure they are related to using YouTube though as I had used YouTube the day before for the first time in a long time. I think the last reboot also happened the day after using YouTube, but I'm not positive about that.

    One issue that occurs fairly regularly is a random temporary loss of sound and picture blocking up when watching "live" TV. The problem goes away on an instant replay and I have yet to see it when watching a previous recording. I don't watch live that often, but I've seen that a number of times since the update.
     
  10. Keen

    Keen Member

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    Minneapolis, MN
    I've seen this often too. I rarely watch Live TV, but was watching some of the Simpsons marathon, and kept seeing this. I hope they fix this bug, I love me un-corrupted video.
     
  11. nooneuknow

    nooneuknow TiVo User Since 2007

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    Rather than assuming things, and dismissing what you'd be advised to do if you contacted TiVoMargret, or talked to a higher-tier CSR about your problems, you might actually verify what the deal is. I have.

    Those remote sequences do exactly what I said they do. I've verified they are always active, with 911-clear bookmarking the TiVo logs, and the 777-clear adds more debugging data. You sound like you think the logs aren't even active for release software versions. That's not the case. You can verify it yourself by viewing the logs with TiVoBackDoor, Clear-Clear-Enter-Enter-0 from the System Information screen. If you bother to look there, you'll see the logs are archived at intervals, then sent to TiVo each time the scheduled (or manual) TiVo Service connection is made.

    I get the impression you'd rather stick an icepick in your eye, than make the effort, and make the calls. That's fine, if you just want to complain, and not help be part of the solution. If you publicly poo-poo the sequences as likely not doing anything, and likely of no use, then you become part of the problem, by discouraging others.

    One e-mail to TiVoMargret margret@tivo.com , and you can have any TSNs you want placed on automatic log monitoring, so the sequence entries won't go unnoticed.

    Even the lowest-level CSRs can get access to enough log information to spot if you have changed your hard drive. They can tell you what happened that appears to have caused a reboot. They can tell you if your TiVo rebooted due to a loss of power. They can tell you there are problems logged with SDV, or that the TA is throwing errors. They can even get some idea of things pointing to a hard drive issue.

    For those who want to just mark their logs, and view events around the marks, the sequences are active.

    For those who want TiVo to "do something", you need to be on log monitoring and will need to interact with TiVo via at least one support channel (I hate this part, too, FWIW).

    The only thing I agree with 100%, is that it shouldn't take any sequence to spot a reboot. But, that's the way TiVo wants it done. If you don't do as they ask, you can't (realistically) expect them to help.

    TiVo's support center does forward the results of the sequences and log monitoring to TiVo the real company, if they have enough people showing the same issues in their logs. This requires participation and interaction, rather than (paraphrasing) "Meh, I don't feel like making the effort, and don't want to call TiVo, I'll just post my issues on TCF and hope they get fixed, with no effort on my part". As much as I feel that way about it, myself, it's the only way the users can help.

    People who wish to do this should take notes on what date and time they used the sequences, and the reason why. Without your own notes, you can't expect TiVo to know why you added debugging, or marked the logs.
     
  12. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    three weeks into the update, after several spontaneous reboots of my previously rock solid tivo, and multiple resets of the hdui, one email to margret and it all stopped - back to solid performance. i don't know if there's any connection, but it might be worth a try to follow the advice above.
     
  13. nooneuknow

    nooneuknow TiVo User Since 2007

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    She probably (educated speculation) checked to make sure there were no issues on their server-side and the account, along with looking at the logs available, or having somebody else look at them.

    I've seen many similar posts like "one email to TiVoMargret, and my problems stopped". She goes above and beyond. She put my TSNs on log monitoring, I used the sequences, and my reboots went away as well, within 48 hours.

    I've also seen times where it was clear TiVoMargret was too busy to deal with her extracurricular role providing support, and reports posted of getting no help from her. Many forget she volunteers her help, and it's not part of her job description. She deserves to be cut some slack, IMO, when this happens.

    I've also seen posts where TiVo's outsourced CSRs were able to remotely fix things, like recordings that could not be deleted, even using KMTTG. It seems that TiVo has remote access, like Windows remote assistance provides for computers. These people would likely would still have their problems, if they hadn't made the effort to contact TiVo.

    Thank you for taking the time to post your POV, and real-life experience.
     
  14. Sep 1, 2014 #214 of 218
    ejonesss

    ejonesss New Member

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    Margret if you are the one who is in charge of fixing the software please fix the bug that is causing the wrong content to record.

    i record airplane repo and get bering sea gold or other equiv to deadliest catch.

    maybe time to go back to adobe air for the interface or use a combination of adobe air and haxe.

    haxe to read the buttons from the remote and for the graphics and adobe air for the behind the scenes and recording

    also i dont think the box is connecting correctly to the network since i get an exclamation point "!" warning when i hit the tivo button.

    could it be that both boxes are connecting at the same time and there is no way for the server to tell the difference between each box so the server thinks there is duplicate requests?
     
  15. Sep 1, 2014 #215 of 218
    ejonesss

    ejonesss New Member

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    Aug 13, 2007
    tivo site not responding try 2

    Margret if you are the one who is in charge of fixing the software please fix the bug that is causing the wrong content to record.

    i record airplane repo and get bering sea gold or other equiv to deadliest catch.

    maybe time to go back to adobe air for the interface or use a combination of adobe air and haxe.

    haxe to read the buttons from the remote and for the graphics and adobe air for the behind the scenes and recording

    also i dont think the box is connecting correctly to the network since i get an exclamation point "!" warning when i hit the tivo button.

    could it be that both boxes are connecting at the same time and there is no way for the server to tell the difference between each box so the server thinks there is duplicate requests?
     
  16. Sep 2, 2014 #216 of 218
    nooneuknow

    nooneuknow TiVo User Since 2007

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    @ejonesss: Who said to "post blindly at TiVoMargret here"? This site is not owned by, operated by, nor officially affiliated with TiVo, the company.

    It is always "email TiVoMargret", and her email info is already posted a few posts prior to this. Given your impatience and repeated posting expecting instant gratification, I should probably send her an apology in advance.

    As also already stated, direct customer interaction and support duties are not part of her job title. She does it when she has time, sometimes on her own time, and doesn't get paid any more if she does. Please don't ruin a good thing for the rest of us. Other true TiVo employees used to interact here, and the impatient, thankless, and often mean-spirited, chased them out.

    Her twitter feed is "TiVoDesign". If you post there, and she wants you to email her, she'll request that you do. If she doesn't say "please email me your TSN", she's likely too busy with her regular duties (might not even be available), and you should use the regular support channels. If you feel you are being ignored, move to the next support channel, and possibly reconsider your approach and tone you use. If you say (to regular support) "I want to open a support ticket for ......" , you should be assigned one. Support is NOT 24/7/365. You do realize this was a weekend, and today is a holiday, right?
     
  17. Sep 2, 2014 #217 of 218
    rgr

    rgr Member

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    May be you've looked into this, but it looks like Airplane Repo and Bering Sea Gold are only an hour off on the schedule. It might very well be that your local cable company changed their schedule and the schedule provider (Tribune, I think) has not yet caught up with the change.

    Is everything on Discovery similarly an hour off schedule?
    If so, TiVo has a web form at http://www.tivo.com/lineup.html

    Just a thought.
     
  18. Sep 2, 2014 #218 of 218
    Odds Bodkins

    Odds Bodkins Doug's Dad

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    Seeing/hearing this on my end too.
     

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