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20.3.8 Release Notes

Discussion in 'TiVo Premiere DVRs' started by TiVoMargret, Dec 12, 2013.

  1. Dec 19, 2013 #81 of 146

    soccerdad72 New Member

    Dec 19, 2013
    I'm seeing this too, in fact it's the reason I checked and discovered I received the 20.3.8 update. It happens pretty consistently. TiVo Premiere XL, watching previously recorded shows from cable.

    Never saw this behavior before.
  2. Dec 19, 2013 #82 of 146

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    I have seen this a few times on my Roamio Pro, Last night even the "Format" button on the back would not reboot the unit, I had to unplug the unit. The LiveTV Video was still playing in the Preview Window but no commands would work, I left it for 15 minutes and tried to reset the UI, but nothing.
  3. Dec 19, 2013 #83 of 146

    Bierboy Seasoned gas passer

    Jun 12, 2004
    Quad Sillies
    Did you read this entire thread? :confused: See the release notes Margret posted at the beginning of the thread.
  4. Dec 21, 2013 #84 of 146

    shamilian Member

    Mar 26, 2003
    I am having this issue so far I have noticed it on 2 of 6 tivos.

    It only happens if I select delete from the pop up dialogue at the end of a recording. If I select keep the menu system works fine.

    If you have the video in the corner on, then you see that as well as the black screen.

    If I press liveTV or Guide then everything works again. Although I have lost my place in the My Shows list. ( The Tivo button does not work.)

    I have played with the input button, thought it may be an hdmi issue, but nothing brings back the menus other than those 2 buttons.

    The Tivos did not do this when I first got the update, but it was doing it consistently earlier today. But I just checked and it is not doing it any longer...

    It may have something to do with the daily updates and the extra advertising inserted into the menu system. Maybe someone did not fill all the fields in correctly in one of those pop-up advertisements that sometimes get inserted in the delete/keep dialogue.
  5. Dec 21, 2013 #85 of 146

    UCLABB Well-Known Member

    May 29, 2012
    Riverside, CA
    Yep. Had the very same situation. My router was down and I had the same TiVo symptoms. I was about to reboot the TiVo when a bunch of the remote commands took effect. I don't know whether the symptom kept up as we left the house and when we came back I got the router back up and working. I have MOCA and I'm thinking that maybe it's more of a home network problem rather than just not having internet service? I've lost internet service and never had the TiVos act up except for the connection message.
  6. Dec 24, 2013 #86 of 146

    lpwcomp Well-Known Member

    May 6, 2002
    Well, I am extremely annoyed. One of my Premieres (apparently) d/l'd the update as the network status was "Pending Restart". Prior to checking the status, I had started recordings on both tuners of shows that were in the live buffers - "NFL Live" and "Holiday Affair". I wqas going to restart after the recording s finished. I lleft the room for @5mins tp do something else. When I came back, I was presented with the "Installing an update..." screen. I suspect that after the d/l, the TiVo schedules a restart for a time with no scheduled recordings and doesn't check to see if it is actively recording anything. It may ask prior to dong the restart, but I wasn't there to say no.

    Bottom line - I missed about 19 mins of both programs, "Holiday Affair" being the more annoying loss. It is showing againg tomorrow but it is on HMC and will thus have commercials (I was recording from TCM) and might have cuts.

    Since the Premiere will probably only have one more update, it's too late to fix for that platform. However, it should be addressed for the Roamio.
  7. Dec 24, 2013 #87 of 146

    MHunter1 TiVo Bug Hunter

    Oct 11, 2007
    Silicon Valley
    There has been an ongoing problem for over a year where the menu's background turns black, but are you saying the entire screen now turns black?

  8. Dec 24, 2013 #88 of 146

    shamilian Member

    Mar 26, 2003

    Yes, this is the HD UI and the whole screen is back no lettering can be seen...
    The old issue of the background being black refers to the old UI which stored the background as a video which sometimes got lost or damaged.

    This is a brand new bug!
  9. Dec 26, 2013 #89 of 146

    TiVoToo Member

    Sep 12, 2006
    Orlando, FL
    I noticed this same behavior after my Premiere was updated to 20.3.8. I would end up pressing Live TV, then TiVo button to restore the HD GUI.
    Another weird thing with this update. Before the update, whenever I would change to a new channel (either using up/dn, Guide, or direct input of channel number), the TiVo would switch to the new channel with the channel banner displayed, but no video yet displayed, then a fraction of a second later, the audio would come on immediately followed by video. Now, many times when I switch to a new channel, the channel banner is displayed over a blank screen, but a short fraction of second later the banner disappears followed by a long fraction of a second of unformatted video, then a fraction of a second of blank screen followed by video in correct format with no banner. It doesn't happen with every channel every time, but is frequent enough that it is annoying. Because I've been Christmas busy, I've not yet had time to experiment to isolate whether cause is associated with HDMI, T/A, or change in video format between channels. I do know it happens with both OTA and cable channels.

    [Update] Channel changing anomaly was related to output format. My Premiere has had Output Video Format as 480i, 480p, 720p, 1080i for as long as I can remember. Changing OVF to 1080i only (which matches the display) eliminated the weird channel changing behavior. Why I never noticed this behavior until 20.3.8 is a mystery.
  10. Dec 26, 2013 #90 of 146

    MMG early adopter

    Dec 11, 1999
    How long after getting 20.3.8 does the new Netflix kick in?
  11. Dec 27, 2013 #91 of 146

    shamilian Member

    Mar 26, 2003
    I think this is a new 20.3.8 bug in their software. They are doing a bad job of changing the resolution of the video /menu this is causing many issues, including the black menu bug. The only known workaround is to only use 1080i without 720p.

    The cause seems to be that Tivo Software switches or forgets to switch formats at times.
  12. Dec 27, 2013 #92 of 146

    shamilian Member

    Mar 26, 2003
    This appears to be related to Tivo messing up resolution switching between the menus and the video playback. If I allow resolutions of 720p and 1080i Tivo will mess-up after a while. It happens on all my Tivos.

    The only workaround is to select 1080i only....:thumbsdown:
  13. Dec 27, 2013 #93 of 146

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...
    I've been doing a few connections a day on my Premiere for the past 4 days and it hasn't loaded it yet. (I used it on the Premiere for several hours yesterday, kicking it off from my PC with kmttg). Is 20.3.8 officially released now?
  14. Jan 11, 2014 #94 of 146

    Jed1 Well-Known Member

    Jun 18, 2013
    Frackville, PA.
    I got the new update yesterday on both my Premiere 4s but I did not got the Opera App store yet. I tried connecting to the service and restarting twice but no luck. I guess I will have to wait to TiVo pushes the App store to my two TiVos.

    The guide issue is resolved but a glitch remains from the last update were the guide will stop at 1:00PM the last day of listings instead of going to and beyond 8:00PM of the last day of listings. The TiVo Live guide goes to 8:00PM of the last day of listings.
    I can go beyond 1:00PM by advancing the date using option A in the guide and it will take you beyond 1:00PM of the last day but if you go backward and try going forward you will end back at 1:00PM of the last day of listings.

    I also noticed that the resolution stays at the resolution of the channel you are on when you enter the settings menu. If you are on a 1080i channel then the resolution will stay at 1080i when you enter the settings menu. If you are on a 720p channel then the resolution will stay at 720p. I do believe this applies to all of TiVo Central. This makes going in and out of TiVo Central much faster as you do not have to wait for the HDMI handshakes when the resolution changes if you have the TiVo set up for native resolution.
  15. Jan 14, 2014 #95 of 146

    Jed1 Well-Known Member

    Jun 18, 2013
    Frackville, PA.
    I had two glitches with the video while in the TiVo menu system.
    The first one is I was in a portion of the menu system that is not in HD yet and when I backed out to the main TiVo menu system the video window had no picture or sound. In order to get that back I had to hit the live button and then either channel up or down or switch tuners to get the video and sound to work again. I checked the buffer for the channel I had on while in the menu system and it did not miss anything so this indicates that there is a problem with the HDMI signal changes while in the menu system.
    The second issue was I came to the end of a recording and when asked to save or delete the recording I ended up with a blank or black picture. I can hear the audio from the video in the window and the TiVo sounds were working as I was hitting the buttons on the remote. To fix this I just hit the live button and the picture came back. There was no problem with the video when I checked the buffer.
    I do believe this is caused by the lack of a HDMI handshake when the resolution changes while in the TiVo menu system. TiVo eliminated the handshake in the menu system in order to speed up the navigation of the menu system. I do not know if the Roamio has this issue because it has a 1080p selection for the video output and they can make 1080p the default resolution of the HD menu system.
    Of course if you set the resolution of the Premiere box to either 1080i or 720p then this issue will probably stop. Using component will also work as it is an analog connection and does not need to make a handshake with the display for HDCP. I do not want a fixed resolution as I want my display to do the conversion for the incoming video signals to 1080p60 or 1080p24.

    Also concerning the guide bug that I mentioned in the previous post I noticed that the TiVo Live guide will go out to 8:00 PM of the last day of the listing and the TiVo grid guide will only go out to 1:00 PM of the last day of listings. You end up not seeing the last 7 hours of the listings.
    You can go beyond the last day of listings in both guides by hitting the A button and selecting a date beyond the end of the listings but if you move backwards and then forward while in the grid guide it will jump back to 1:00 PM of the last day. This bug was introduced in the previous firmware and included the bug where you would jump back to the current time if you where else where in the guide. That bug was corrected and this bug remains.

    Also I still have not received the Opera App store yet. According to TiVo's website I should call if the App store does not show up but some people are saying here that it will show up later. My question is which one is correct?
    I tried the forced connections and even restarting the TiVo and the HDUI but I had no luck.
    Here is what TiVo has on its website just check under the trouble shooting section and it tells you to call them.
    http://support.tivo.com/app/answers/detail/a_id/2794/kw/opera tv apps

    The reason I am bringing this up I received the general roll out of the update and according to them this should be included. The people that received the update early had to wait a few weeks because the App store wasn't ready when the bug fix was.
  16. Jan 14, 2014 #96 of 146

    jrtroo Chill- its just TV

    Feb 4, 2008
    Its irrelevant. The store will not offer much of interest. It's the potential that is exciting.
  17. Jan 14, 2014 #97 of 146

    keithg1964 New Member

    Feb 2, 2006

    Just wondering why the release notes did not include the info on the back-to back recording padding feature that will only use one tuner.
  18. Jan 14, 2014 #98 of 146

    haguea New Member

    Jul 26, 2010
    I also started getting the black screen after deleting a program. Hitting live clears it. I have a Premiere.
  19. Jan 14, 2014 #99 of 146

    shamilian Member

    Mar 26, 2003
    The only real work around is to choose 1080i/1080p only output if you also choose 720p then the bug will re-occur....
  20. Duke

    Duke Member

    May 6, 2000
    I am seeing the exact same thing that multiple folks have reported in this thread (black screen after hitting Delete); started after the 20.3.8 update.:eek:

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