Problem: Roamio is not recording scheduled programs I got the update to the new firmware 20.3.8 but it has not fixed the problem that I have been experiencing. The unit failed to record the Cowboy's game today and it is in the failed state now. Can someone please list a set of instructions to capture troubleshooting information to help Tivo understand the issue. I posted a pic showing the tuner is in the failed state. The channel that was selected (609 FOX) shows as recording but no tuners are set to the channel. It looks like tuner 2 was expected to capture the recording but it is in a failed state (see pic).