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20.3.8 black menu bug after delete/keep dialogue.

Discussion in 'TiVo Premiere DVRs' started by shamilian, Dec 23, 2013.

  1. betts4

    betts4 I am Spartacus!

    27,915
    2
    Dec 26, 2005
    A Galaxy...
    Okay, put me in the stupid column, but I am not tech inclined. I can do it if I can follow steps -

    Walk me thru how to change my TiVo from the 780 to the 1080?

    Also what is the bit with the up and down thumbs?

    Thanks!
     
  2. davemcs

    davemcs New Member

    125
    0
    Nov 18, 2003
    Has there been any word from the Tivo folks regarding when the next fix will be rolled out? Since they are pushing out Premieres to replace all the "broken" HD's, i have to figure this bug will be showing up on all of thise units shortly as well!:eek:
     
  3. Bigg

    Bigg Active Member

    5,423
    5
    Oct 30, 2003
    Hartford-...
    Knock on wood, mine hasn't done it in a long time. Maybe they fixed it... Not that it was THAT big of a deal to cycle a couple of times to make it work right. Certainly a lot better than having to constantly dig through the menu for video settings. Especially since my school's women's team is really good, so I keep having to bounce from ESPN back to the CBS networks and back again...
     
  4. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    Margret told me this fix would be in the next release. This will likely be the spring release sometime in April/May.
     
  5. forum1

    forum1 TiVo user since 2000

    66
    0
    May 24, 2011
    I'm sure the same could be said for many things, but it sure is annoying, especially for the basic functions of an appliance type device that should just work.

    To make matters worse, this morning I had to cold boot (remove and reapply power) one of my Premiere units because when it got into the black menu state none of the typical buttons (TiVo, Live TV, or Guide) caused the GUI to come back. The TiVo was acknowledging the button presses with the LED flash on the front panel and the error tone, the error tone being a problem. This was the first time, due to the blank GUI screen, that the unit was effectively unresponsive to a point where I had to reboot it.


    It seems like a long time to wait when this bug was introduced at least four months ago, if not longer. Aside from doing better initial quality assurance testing before release, I don’t see why they can’t issue a quick targeted fix for things like this. Are they changing the code so much that it’s not easy to identify and back out the culprit?
     
  6. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    Did you try LiveTV followed by up arrow ? This places the tivo to display a video stream then changes the resolution ( which is the problem ).

    Actually I found this problem in the first week during priority upgrade, but I could not get them to respond to the problem. It makes me wonder why they bother with phased roll outs.

    They have been concentrating on Roamio. I have been living with 1080i only until they get around to fixing the problem.
     
  7. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    I went all-in on Roamios, and can say that I have to pick a fixed resolution, but can choose 1080p only, as opposed to 1080i being the ceiling on a Premiere.

    I emailed TiVoMargret about some AV issues, and she asked if I had more than one output resolution selected. Given that there are threads on the matter for both platforms, it's obviously not some Premiere-only issue, and the rest of what she said would point to the coming release having a fix.

    Admittedly, I went with Roamios in an attempt to feel like any problems I had would be addressed, or at least acknowledged. I felt like Roamio owners were the only priority. Now that I am one, I definitely feel less neglected. I don't feel that is right. But, if you want to feel like a valued customer, I can say that "going Roamio" worked for me.

    I have Roamio problems, but they are quickly addressed, or at least acknowledged, and I'm hoping the "Spring Update" fixes the persisting ones, without adding too many new issues/bugs.

    Since it's likely that Roamio will be the last hardware platform TiVo produces, and their MSO partners won't put up with persistent issues, I wouldn't hold my breath waiting for TiVo to get around to older platforms' issues.

    I'd go as far as to wonder if the only reason TiVo doesn't completely neglect Premiere owners, is that they have a few MSO partners that still use the Premiere platform.

    I can say with 100% honesty, that the move to Roamio was worth it for the performance increase alone. Everything else is just icing on the cake.

    The Premiere is like a hardware version of Windows Vista. It's still supported, and still gets updates, but there will never be an update that turns it into Windows 7... (I'd have said Windows ME (instead of Vista), if it still was supported).

    If it wasn't for TiVoMargret, I'd have bailed on TiVo, and just went with whatever other option sucks the least. If we were to lose her, I'd be back to looking at other options...
     
  8. Bigg

    Bigg Active Member

    5,423
    5
    Oct 30, 2003
    Hartford-...
    Agreed. But cycling a couple of times is much better than having to change the output settings every time you want to go from CBS to ESPN (or any other 1080/720 switch).

    Mine did that once, and I started playing a show from the iPad app, and then went to TiVo Central and it behaved.
     
  9. forum1

    forum1 TiVo user since 2000

    66
    0
    May 24, 2011
    Unfortunately, since pressing Live TV was eliciting an error tone, I don't think the TiVo was getting to the point where the Up arrow would change the display resolution. Also, just as a point of clarification, once in full screen video you have to press the Up arrow twice, once to display the resolution banner and a second time to change it. Regardless, I know that if the GUI was on any of the menus it should have been on none of the buttons I pressed, including the arrow keys, should have elicited the error tone. The error tone was a new behavior, as previously when I got the blank screen I was still able to hear the confirmation tone as I blindly navigated through the GUI.


    Yeah. Until the most recent occurrence that workaround was my Band-Aid as well. I just didn’t want to downplay the severity of the issue. It’s good to find workarounds, but they shouldn’t be a pass for not fixing the underlying issue.

    Thanks for the TiVo app suggestion. Since there is virtually no need for it in my household I don’t have the app setup. I may finally do so just to have another possible way of controlling the box in case it goes out to lunch again.
     
  10. Bigg

    Bigg Active Member

    5,423
    5
    Oct 30, 2003
    Hartford-...
    True. It definitely needs to be fixed.

    I had the TiVo iPad app and didn't use it for a long time. Recently, I've started using it more and more, and it's GREAT. It's so easy to schedule stuff, far easier even than using a Mini (my Premiere XL4 is pretty slow). I've been using it for managing tuner conflicts a LOT during March Madness. The iPhone app is cool too, but the iPad app is just that much better, and they make pretty use of the additional screen space, and it looks great on the Retina display.
     
  11. jaydro

    jaydro Senior Member

    471
    5
    Oct 19, 2003
    Durham, NC
    I am no longer seeing the black menu bug, but I'm still getting unwanted upconversion with the 20.4.1 update. It looks like their fix for all this was just some kind of kludge to me. I notice now that when I cycle through output settings with the up arrow that 1080i now comes before 720p....
     
  12. Debbie25

    Debbie25 New Member

    215
    0
    Dec 9, 2002
    Oregon
    I have a Premiere and have my menu set back to the original look (not HD) and when my screen is black after watching a recording it is not all black.... Only the background is black instead of blue.

    I'll have to see what my Res. is set to later tonight.

    I have also been having other issues at well with Pixelization, but that is in another post.
     
  13. alanpgh

    alanpgh New Member

    91
    0
    Sep 8, 2004
    Set video on Tivo for 1080i & 1080p only,
    That will likely solve the black screen problem. It did for me.

    Good Luck!

    Alan
     
  14. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Did you by chance mean 1080i (fixed) & 1080p/24 (passthrough) only, as the two?

    While the 1080p (/60) is only available on Roamios, TiVoMarget has advised picking one "fixed" output, while the 1080p/24 (passthrough) is only used for OTT apps like Netflix (just to name one), and can be used "in addition to" the non-passthrough fixed modes, so long as everything involved (TiVo, cables, switches, AV Receivers, TV, etc) support it.

    I know this is a Premiere thread, but the visitors and participants come from both platforms, or just might not notice the subforum location.

    Just trying to avoid confusing the Roamio owners that might not know about, or remember, that the Premiere has 1080p/24, while the Roamio has 1080p/60 (fixed) and 1080p/24 (passthrough). Please don't take offense. :)

    Edit/Add: I used to have Premieres, and now have three base Roamios. I wanted to use the new 1080p/60 (fixed) & 1080p/24 (passthrough), but found that I had to forget using 1080p/60 (fixed) and move my fixed to 1080i, and kept the /24 passthrough on for Netflix.

    Still a few issues, but a heck of a lot better than when my fixed was 1080p/60, or when I had more than one fixed output set.
     
  15. alanpgh

    alanpgh New Member

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    Sep 8, 2004
    Yes, go with whatever Margret suggested.
    Thanks for the suggestion!

    Alan
     
  16. Bigg

    Bigg Active Member

    5,423
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    Oct 30, 2003
    Hartford-...
    720p channels will be output at 1080i, effectively making them 720i or half HD resolution... So you're taking a big quality hit just to work around the bug...
     
  17. Debbie25

    Debbie25 New Member

    215
    0
    Dec 9, 2002
    Oregon
    I checked my Res. when I got home and it was already set on 1080i only.
    I tried other settings like 720p only or all checked and still have the issues.
    Software Ver. is 20.3.8
     
  18. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    The older non-HD menus use a video file to display their background. Your had disk is likely dying and you have lost your some files from your system and other are corrupt causing pixelation.

    I suggest running kickstart 54 then 57.

    see...

    http://www.weaknees.com/tivo-kickstart-codes.php
     
  19. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    No, you're not losing anything. There is no pic difference on my 46" Panny 1080p plasma using either native or fixed 1080, and running fixed avoids all the sync delays too.
     
  20. Bigg

    Bigg Active Member

    5,423
    5
    Oct 30, 2003
    Hartford-...
    There absolutely is. You're losing half of the data if you go 1080i>720p>1080p or 720p>1080i>1080p. You can process it a lot to make it look *close* to what it should look like, but it's still a lossy process. That's why I feed native from my XL4 to my DVDO EDGE, which does the 720p>1080p or 1080i>1080p conversion before sending a 1080p signal to my TV.
     

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