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20.3.8 black menu bug after delete/keep dialogue.

Discussion in 'TiVo Premiere DVRs' started by shamilian, Dec 23, 2013.

  1. Davelnlr_

    Davelnlr_ Member

    523
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    Jan 12, 2011
    North...
    If you have a 1080 native panel in your tv, uncheck all resolutions except 1080i and 1080p passthrough, and the bug will disappear.
    If you have a 720p panel, check only the 720p box.

    Apparently the bug has to do with mixing resolutions from the menu and the program source. Locking it to one resolution seems to fix it for now.
     
  2. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    That may help, but it can still happen, I have only one fixed resolution selected, and it still is occasionally happening to both my Premieres and Roamio Pro.

    I thought maybe I was just moving too fast for the UI to follow the commands, so I have slowed down remote presses on the Roamio.
     
  3. shamilian

    shamilian Member

    442
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    Mar 26, 2003
    NJ
    Have you confirmed, using your TV remote, what resolution the TV is seeing?

    For your bug, my guess is that they have to build the menu in the resolution they are displaying and for some reason they get it wrong sometimes.

    For my bug, either they are forgetting to set the resolution back to the resolution that the menu was previously displaying or the setting of the resolution is failing.
     
  4. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ

    I have noticed that setting the resolution fails other times as well...
    (I was able to confirm with TV telling me what resolution was really being sent)

    I think I may have a new work-around that is more acceptable if you do not want to fix one video resolution. ( I haven't tested it )

    After you get the black screen,
    press live TV
    press up arrow to force the other format
    press left to go back to the menu you came from.
    I think you should see the menu now.
     
  5. Nochance

    Nochance New Member

    5
    0
    May 9, 2010
    I started having this problems with my Premiere a few weeks ago after deleting a program I just watched from the delete popup menu. I found the thumbs up/down play twice trick and it fixed my issue temporarily.

    Now, my problem has gotten to the point that just clicking the Tivo button blacks out my menu screen. Yea, the temp fix restores it at that moment, but this has gotten beyond annoying.

    I've read through this thread and setting the 1080i/p resolution was something I previously tried to stop Netflix from blanking out my screen. Unfortunately, this caused all non-1080 reolution recordings to have a terrible static line across the top of the TV. So, I cannot use this to try to fix this problem.

    I'm absolutely so frustrated by this. I have a Roamio sitting unopened and I was going to give this to my parents, but there is no way I can do this given the way it's acting.

    What can we do to get Tivo to fix this? It's unacceptable.
     
  6. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    I just tweeted Margret yesterday. She asked for more detail which I emailed her... So hopefully something will start to be done soon.
     
  7. ncfoster

    ncfoster Member

    168
    0
    Jan 22, 2011
    Have been having this black screen problem for a little while here on a Tivo Premiere. Just had my first one where no key presses seemed to restore functionality. All previous incidents, pressing "Guide" or "Live TV" seemed to do the trick.

    I was watching delayed 480i programming (in 480p), and trying to press the Tivo button caused the black screen. I had 480p, 1080i and 1080p outputs selected. I thought that I had 720p selected as well, and I am almost wonder if one of the previous software updates disabled it by default.
     
  8. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    Live TV followed by multiple up arrows should always restore video.
     
  9. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    Here is an image of black menu with preview window on.
     

    Attached Files:

  10. alanpgh

    alanpgh New Member

    91
    0
    Sep 8, 2004
    I've had the same problem with my Tivo Premiere XL since 20.3.8.
    i think Tivo needs to send out an update.

    I have now set video to 1080i and 1080p only, and the problem has not occurred again over the past 2-3 hours. It was very repeatable before I limited the settings to 1080i and 1080p.

    Thanks for the suggestions.

    Please keep us posted on any other slightly strange problems like this.
     
  11. shamilian

    shamilian Member

    442
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    Mar 26, 2003
    NJ
    I received a reply from Tivo. They will include a fix in the next update.
     
  12. Buddy-series3

    Buddy-series3 New Member

    18
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    May 17, 2009
    I have two Tivo Premier boxes. both have this same problem. I haven't tried to 1080i and 1080p trick yet as this seems wide spread and I would have thought Tivo would have pushed an update to correct. Annoying.
     
  13. alanpgh

    alanpgh New Member

    91
    0
    Sep 8, 2004
    I tested more carefully today.

    1080i and 1080p fix works.

    When I went to 720p, the problem appeared right away.

    So, until Tivo updates, just restrict video settings to 1080i and 1080p.

    There are a few other problems, like:
    Getting C133 network problem from time to time again.
    Sometimes Tivo UI seems to get hung up / backed up when I hit to many keys or perhaps punching keys to fast.
    Doing a Restart on my Tivo Premiere XL seems to fix the problems.

    Any ideas?

    Thanks,
    Alan
     
  14. shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    You can add me into the list on this one. I've run into this issue so far on one Premiere XL I have hooked up to a TV in my kitchen.

    I thought it was an issue with the new TV since it seemed to happen around that time, so this is exactly what I'm running into.

    I'll set the Premiere XL to 1080i/1080p and work through that until the issue gets resolved. Will do the same on my other two Premiere XL/XL4 units if this happens again.

    I also thought it was a HDMI handshaking issue, though it looks like that's not the issue either.

    Thanks for the info and that it's likely to be fixed in the next update.
     
  15. alburtis

    alburtis New Member

    6
    0
    Oct 30, 2013
    Point of clarification, did a poster mention that he/she was having this issue on a Roamio as well? I would have thought that this "bug" was native to the Premiere since it is an issue inside the 20.3.8 update? Or is that also an update to the Roamio?

    Pardon my ignorance. I was a happy Premiere base model owner which I purchased just to escape cable company box purgatory. It worked great and performed everything I was looking for (I use a Roku to stream, MLB/NHL are a necessity). Then last May with that update, I noticed the FF- to-live bug that dropped audio (which is how I found this forum). That was a minor annoyance that was easily circumvented with a few remote presses. (and all that update did as far AFAIK was to add the MLB app, which, LOL, anyone who cared enough had been using an alternate means to access MLB.TV for years, I mean, it costs $100 some dollars, people willing to spend that money for the package were not deterred by the fact that TIVO didn't have the app...anyway I digress).

    So in the latest "fall" update, FF to live now does not drop audio, but the simple act of deleting a program after watching it blacks out your entire screen. I am not interesting in locking in a resolution on the Tivo, because I own another piece of hardware that does the upconverting that I prefer to the Tivo conversion.

    So, considering that I was already tempted by the Roamio, and the fact that it is now available at Amazon for $149 (the base is all I need) and the fact that Best Buy has a $50 gift card potential this weekend after price matching it (if that works, not sure, but either way, it is a great price), I am very strongly considering a Roamio, but not if it has the same bug, which I was surprised to see a poster mention in this thread? I did not see it mentioned in any Roamio threads.

    Apologies for the rant. I suppose it is common knowledge that Tivo has broken more than it has fixed with the last two updates.
     
  16. alanpgh

    alanpgh New Member

    91
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    Sep 8, 2004
    You can't connect an over the air antenna to the base Romio.

    I have a Tivo Premiere XL with Lifetime Service.

    Also, I have a Slingbox 500 and Apple TV, so all set here for now.

    Feel free to comment.
     
  17. alburtis

    alburtis New Member

    6
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    Oct 30, 2013
    alright alan I will comment!

    "You can't connect an over the air antenna to the base Romio."

    could you help me understand this please? honestly, just don't understand, another feature I was interested in the base Roamio was the OTA tuner. I would like the option of cutting the cord if I ever get there.

    Thanks.
     
  18. alanpgh

    alanpgh New Member

    91
    0
    Sep 8, 2004
    My error...
    The base Roamio is the only Roamio that handles over the air.

    https://www.tivo.com/shop/roamio

    Others are digital only.

    Not sure if base model supports streaming to IOS devices.
    See link above.

    And when streaming, currently only over WiFi on higher Roamios and most Premieres with extra box. Slingbox 500 streams over WiFi and Cellular to web browser anywhere in the world or to iDevice. I know this, as I have a Slingbox. No need for me to upgrade.

    But, I am willing to listen to other viewpoints.

    Thanks,
    Alan
     
  19. alburtis

    alburtis New Member

    6
    0
    Oct 30, 2013
    please update your sig as it is quite misleading.

    The base Roamio does not include iOS streaming, but, like the Premiere, it does accommodate the Tivo Stream (which as far as I understand is the exact same hardware on the two fancier Roamios, the chip is just included directly on the motherboard).

    So Amazon has the base Roamio for $149 right now, and Best Buy has a $50 gift card on it this weekend. Amazon also has the stream at $97. So one could buy the Roamio at Best Buy, force the price match, and potentially get at $50 gift card. which you could then turn around and price match a $129 Stream to $97 and then use the $50 price card.

    Feel bad. Best Buy cant continue that business model, and in the meantime, investors reward Amazon and its 0% operating margin for putting everyone else out of business. Not sure what my responsibility is in this, but Best Buy will be gone sooner rather than later under this competitive environment.
     
  20. BladeZ

    BladeZ New Member

    28
    0
    Mar 18, 2008
    Just noticed this tonight but after I hit delete it loads the new Netflix! Also loaded Netflix once randomly in the middle if watching a show. I have a premier xl4.
     

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