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20.3.1 Update Available

Discussion in 'TiVo Premiere DVRs' started by CoxInPHX, May 15, 2013.

  1. Jun 9, 2013 #621 of 941
    phiggins

    phiggins New Member

    11
    0
    Jun 9, 2013
    The center...
    I just lost all my analog OTA channels and it's looking like it's due to this update. Earlier this week, I got our analog OTA channels just fine on our Premiere. Now, I get the message "Searching for a signal on this channel (V52)..." on each of the analog OTA channels.

    My antenna is also connected to my TV and I can get all the analog OTA channels just fine on the TV, but not on the Premiere.

    I called TiVo Support today to report the problem. The really annoying thing is that the representative said they have no knowledge of the 20.3.1 update, nor any problems with it. He said there's no way for him to report that I'm having a problem. Instead, he said that I needed to find "a specialist" who can address signal strength issues and that there's nothing TiVo can do to help me.

    But from reading this forum, I know I'm not the only one having problems with analog OTA channels and this update. (I also know that using the signal strength numbers in the diagnostics is unreliable, given this update.)

    So, now that I've done the "proper" thing and called TiVo, what do I do now? Do I just have to learn to live without Fox and PBS?
     
  2. Jun 9, 2013 #622 of 941
    JoeKustra

    JoeKustra Cable only

    5,825
    54
    Dec 7, 2012
    Ashland, PA...
    After posting on the TiVo support forum I think a response there is your best bet. I posted on AVSForum's thread a link to this thread. Good luck.
     
  3. Jun 9, 2013 #623 of 941
    phiggins

    phiggins New Member

    11
    0
    Jun 9, 2013
    The center...
    Thanks. I just posted something there. We'll see what happens...
     
  4. Jun 9, 2013 #624 of 941
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Yes, I have. On top of that, programs I have set to "Keep until I delete" lost that designation after this update. I spent hours setting them back, did a KS52 - emergency software reinstall, and the same thing happened, AGAIN.
     
  5. Jun 9, 2013 #625 of 941
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    TiVo ROUTINELY LIES to their customers, to make them feel they are the ONLY ones reporting an issue. You NEED to argue that you want an "incident report" logged, later verify on your online account support area "My Support" that it's in your account records, and if they close it, call back and ream them out for not resolving it (or giving it an incident number), and demand the matter to be escalated, or at minimum demand they give you an incident report number.

    DON'T GIVE UP. It's what they want you to do. This is an pristine example of TiVo not handling matters properly, on their end, even when you play by their rules/policy, when it comes to reporting DIRECTLY to them.

    10,000 people may have called in for the same problem, but without an incident report logged for every report, they get to EASILY sweep it under the rug, and lie to you. Even if they open an incident report, then close it, without helping you, you can update the report yourself, which re-opens it. It sucks, but you MUST be assertive, and keep contacting them. If you do this, they generally will "escalate" the issue to another higher-tier team, which, if you keep at it will get you to TiVo Executive Relations, which is as high as you can go. They tend to try to resolve your issue, at that level, or they'll offer up a hard to pass up opportunity, like a credit to your account, or a deal on a newer unit, which will be better than you'll ever see in a promotion.
     
  6. JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    There was no sarcasm or heckling intended in my post and I apologize if it came across that way.

    Regarding blocking of the update. I was told it was possible by the TSN being put on a list of dialup users who aren't technologically able to receive the update. However after speaking to several tier 2 supervisors, they both agreed that they wouldn't approve the block because according to them "the block won't work on a broadband connected TiVo. It would simply ignore the block and download it anyway" which of course is not what a customer wants to hear when facing this travesty of an update. Maybe you'll have better luck since its already too late for me. The Tier 2 supervisor I first spoke to was named Jacob. The other supervisor didn't speak to me first hand but through another technician via his notes.
     
  7. JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    Like I said I never experienced those problems since I only watch and record HD channels thus I didn't consider them as needing to be fixed or them being a big problem. Sorry :(
     
  8. JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    I was watching a recording of The Tonight Show on Sunday and suddenly the screen froze. I was able to access and move around the menus but when I went back to live TV all I received was a black screen and I think a "channel cannot be found" v52 message. I did a reboot and it's been fine since. What's weird is that the SD menus I went through to access the "help" menu had an black background with white text instead of the regular blue one. I'm on Comcast with no TA and SDV or anything crazy like that, just MoCA.
     
  9. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Not at all. I was saying that your response was the opposite of all that, which there is just way too much of going on around here.

    Good to know, thanks for taking the time to share that.
     
  10. morac

    morac Cat God

    8,964
    25
    Mar 14, 2003
    NJ
    None of what they told you is correct anyway since even dial up users will get the update. It will just take longer to download.
     
  11. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    I've seen regular occurrences now where resuming playback of an ongoing recording gets you a black screen until you do anything with trick play, then it plays fine. Never saw this before 20.3.1, happened twice on the Elite yesterday when flipping around from one race to another. Also noticed that audio doesn't start until a couple of seconds after video does, this happens all the time.
     
  12. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Already reported, complete with many "me too" replies. But, the more that report any issue, the better.
     
  13. bmgoodman

    bmgoodman Member

    972
    2
    Dec 20, 2000
    Northern...
    When I read this thread, I'm increasingly glad that I still have only pre-Premiere units! I don't think I *want* the "updated" software Tivo has been churning out the past few years.

    And I still remember when I used to sign up for early updates. Sigh.
     
  14. Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
    Both my Minis are on 20.3.1, while my P4 is still on the old software. While watching live TV on my family room Mini, I have been experiencing audio drop-outs of about 1 second. It seems to happen 3 or 4 times an hour. Video is unaffected.

    I have not noticed this with playback of a recorded show - only live TV. I also haven't noticed it with the bedroom Mini, but I usually only watch recorded programming on that and when I do watch live TV, it's usually sports with the sound down so far I may not notice an audio drop-out.
     
  15. Bierboy

    Bierboy Seasoned gas passer

    12,346
    0
    Jun 12, 2004
    Quad Sillies
    Oh for crying out loud....you want to come back to the REAL WORLD sometime?
     
  16. TiVoJimmy

    TiVoJimmy Member

    61
    0
    Jan 3, 2005
    C501 error in HDUI menus was not fixed with this update. Hopefully a patch will come out, but not holding my breath.
     
  17. chrispitude

    chrispitude New Member

    518
    0
    Apr 23, 2005
    In the last couple days, I have noticed two problems occurring frequently. First, the background of the SD "My Shows" menu is often solid black after watching a prerecorded show then returning to the menu. Two taps of the TiVo button restores the normal blue background. Second, I am getting frequent cases of no-audio until I hit the 7-second rewind button. I'm not sure why this is happening all of a sudden. I'll force a reboot and see if it was some sort of transient system glitch.
     
  18. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    TiVo does routinely lie to their customers, or state things that are untrue, which could be more incompetence, or what they have been told do say or do, than deliberately lying, in some cases.

    There's far too many people who have posted all over the forums, who share my experiences, that back up my point-of-view on the matter.

    It's far harder to find posts that back up your cloaked attack, that basically implies I'm a liar, and implies that TiVo is truthful to their customers, and don't provide completely inaccurate, and/or untrue disinformation to their customers.

    I'm content with saying the burden of proof, is on you, and even then, that means you being fully truthful, as well.

    You're one of those flame-baiting people, who I usually would just let your post speak for itself, and leave it be, letting others decide if they want to address what you post. However, I'll give you this one indulgence, and leave it at that. It is what it is. I routinely remove myself from engaging with people who are always diluting the pertinent content of threads, with either direct, or cloaked, attacks, only looking for a fight. Let's see how many people agree with you. I'll be sitting on the sidelines from here on out.
     
  19. JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    You know what I noticed? With how the program titles have larger text now in the info bar, there seems to be room for only one or two more tuners with program titles.
     
  20. NorthAlabama

    NorthAlabama tabasco rules

    5,390
    6
    Apr 19, 2012
    sweet home, al
    ok, this happened to me tonight, 20.3.1, only a few channels have error "Problem with the signal on this channel. Trying again. (V53)", most other channels are fine. i'm with comcast, no sdv or ta.

    removed m-card, unplugged, booted w/o card, reinserted m-card, channels restored. this will get old quickly if it happens regularly.
     

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