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20.3.1 Update Available

Discussion in 'TiVo Premiere DVRs' started by CoxInPHX, May 15, 2013.

  1. compnurd

    compnurd New Member

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    Oct 6, 2011
    That Home screen banner was not for these forums but referring to the Tivo Forums

    http://www.tivocommunity.com/home/tivo-announcements

    Scroll to the bottom

    TiVo Support Representatives Now Monitoring forums.tivo.com
    Hi all,

    A group of specially selected Technical Support representatives have begun to monitor the TiVo forums at http://forums.tivo.com. They will be monitoring 7 days per week and will answer customer questions, where appropriate. We will make our best effort to respond to all Customer Support requests within 6 business hours. TiVo Support Representatives can be identified by their username which begins with: “tivosupport_” and by their TiVo logo avatar.

    IMPORTANT! DO NOT post any personal information, such as your credit card details, email address, home address, etc., in the public threads. If you are logged in, you may privately send your TSN to a Support Representative, however, by hovering over an agent’s name and choosing ‘Send message’. To check your inbox, click on your name in the upper-right of the screen and select the ‘Private Messages’ tab. DO NOT send your credit card details via Private Message. If you need to make a purchase or conduct a transaction which requires disclosure of your credit card details, only do so by calling TiVo Customer Support.

    We hope that this new channel of customer support is helpful for the community.

    Thank you!
    The TiVo Team
     
  2. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I recall it quite well. I recall it being for THESE forums. I had read it several times, just to be sure that's what it was saying. But, I can't prove what I remember being there, was there. If it was more of a disclaimer, as you are saying then why has it been removed from the home screen, from the placement it was at? I don't have a screen shot of it, and your link goes to a screen I've never seen. The one I saw was at the top of the screen, in large letters, and much shorter than what you provided. How about we agree to disagree, and hope forum management, or a moderator, can set the record straight.

    I had to edit this post, as I didn't see all of what you posted, or you added more, within the time limit, that doesn't add a "last edited" note at the bottom...
     
  3. compnurd

    compnurd New Member

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    Oct 6, 2011
    Read updated Post I sent the link
     
  4. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I saw that after I posted, so my original post has been edited to better address it.

    I don't understand the use/need for an announcement, posted on the Home screen here, that TiVo monitors its own forums. I've used it over the years, and gotten responses from TiVo reps.

    I don't see how debating if TiVo monitors these forums is helping anybody, and it's off topic, unless posted in a thread devoted to the matter.

    I agree with whoever posted that TiVo would be dumb, not to lurk around here in stealth mode, looking for info that they could actually use to fix known issues.

    I'll just leave it at that. I really have nothing further to prove anything. At least I can admit to that, and leave it be. Agree to disagree? That's up to you, but I'm done on the subject.
     
  5. tatergator1

    tatergator1 Active Member

    1,523
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    Mar 27, 2008
    Columbus, Ohio
    I was of the same opinion for many months while the notice was on the "Home" page. The problem was that the heading made you think they were monitoring this forum if you read it quickly, but if you looked closely, the link was for "forums.tivo.com."

    Consulting the Internet Archive: TCF from October 13, 2012

    Look familiar?
     
  6. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I have seen that one. It's not the full width banner I recall. Maybe what I saw was erroneous and removed. I'm only replying, since you're not one of the "great debaters", even though my prior post said I was done talking about it.
     
  7. shamilian

    shamilian Member

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    Mar 26, 2003
    NJ
  8. compnurd

    compnurd New Member

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    Oct 6, 2011
    Your assuming they work for Tivo... I can make a user name tivosupport_comp and tell people i can help.... I would not give my info to anyone on here... no matter who they claim they are
     
  9. Bierboy

    Bierboy Seasoned gas passer

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    Jun 12, 2004
    Quad Sillies
    God DOES answer prayers...
     
  10. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    That is a good point, worthy of a :up: . There was somebody active on here a long time ago using the name tcfcameron, which is proof that it's easy for anybody to appear they're representing something that they are not. That person hasn't been active for a long time. But I don't know if they ever tried to act as if they were a tcf representative, had to change their name, or just dropped off the grid.
     
  11. compnurd

    compnurd New Member

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    Oct 6, 2011
    lol maybe he is done talking about super secret sites he cant talk about either
     
  12. DogsOfWarandPeac

    DogsOfWarandPeac New Member

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    Apr 11, 2012
    San Jose, CA
    New bug with update: When you're watching the buffer and are not caught up with live TV then fast forward to catch up there is no sound when you do catch up to live. If you quickly hit rewind and then play the sound comes back.
     
  13. shamilian

    shamilian Member

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    Mar 26, 2003
    NJ
    If they don't work for tivo then I dont know how they opened and incident report on tivo.com.

    I assume someone at the forum will not let you create a tivosupport_ name unless you have a tivo.com email address.....
     
  14. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I never said anything about any sites being SECRET, just prohibited from being linked to from here, and the core subject matter of the sites being illegal hacking/modding, as well as the subject matters being prohibited in discussions here, by the TCF rules. If some people don't stop, it's only a matter of time before a moderator posts for the bickering to cease, and if it doesn't, the parties involved are considered "warned", and further continuance can result in being banned from the forums. Do I need to post the rules, both written, as well as some that they enforce which are unwritten? I'm trying to be nice about things. If you think my posts are so bad, you have no idea how bad they'd be if I wasn't trying to be nice and abide by the rules.
     
  15. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I had that before the update, and it is still a problem after the update. It's not so annoying if you know what to do about it, and that's the kind of content this thread needs. :up:
     
  16. cherry ghost

    cherry ghost Active Member

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    Sep 13, 2005
    Chicago
    That's now happening to me, but only on one of my two 2-Tuner Premieres. The one it's happening on, HDMI connects the TiVo to the receiver. The one it's not happening on, Toslink connects the TiVo to the receiver(no HDMI input).
     
  17. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I use high quality, HDMI 1.4 high speed cables on all four of my premiere (2-tuner, 320GB model) units, and have tried other HDMI cables, but not other means. It -sounds- like an HDMI sync issue, and hopefully, it can be addressed via software, and isn't a hardware issue.

    It -seems- like the majority of the "no problems here" reports are coming from Elite owners and those with other newer models than what we have.
     
  18. compnurd

    compnurd New Member

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    Oct 6, 2011
    I have 2- 2 Tuner Premieres and 1 Premiere 4. All 3 no problems at all with this update
     
  19. Bierboy

    Bierboy Seasoned gas passer

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    Jun 12, 2004
    Quad Sillies
    :confused: I thought you said you were "done"? I'm so disappointed in you...:D
     
  20. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I guess I'm compensating for my low post count. I can't help it, it's a disease. :D
     

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