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Discussion in 'VirginMedia TV with TiVo - UK' started by fergiet, Jul 7, 2011.
Yipee!!! I've just got my £50 refund. It's only taken me several months but I've got it at last.
Still haven't got my refund. Can someone please tell me what phone number I ring where they will know what I am talking about.
I've always called the normal customer services and they've always had to check with a supervisor and then told me I would get it credited to my next bill. I wasn't holding out any hope for this month but I've been surprised.
See my posts 57 and 63 in this thread it worked for me
queried it via the VM twitter team and they sorted it out for me without any hassle (if you do that though make sure you follow them first so they can DM you back, although most of my interaction with them was via email).
I've asked them about a few things, and although they can take a couple of days to get back to you, they do seem pretty clued up (especially compared to the russian roulette routine that seems to happen when you call).
I've had far better quicker service through their twitter team - really impressed with them!
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Have now received the following response from VM -
"It looks like the password you gave us doesn't match the details on your
account. For security reasons, we can check the status of the £50.00
refund and update your contact e-mail address on our records only when
you've filled in the right password. This is to make sure there's only
one person accessing your details and that's you.
Just in case if you've forgotten your password, please call our team on
either of the numbers below and we'll be happy to reset this for you.
Please elaborate on the last statement in your e-mail (This is the "Alex
I didn't give them a password, I don't know what they're talking about and anyway, pretty sure I know the password if they do ask me. Said as much to them and then got the following response -
"Thanks for your e-mail to Virgin Media about your password.
We are really sorry you are unaware of this, Anthony.
If you are unable to remember your CVP, just give us a call and they
will reset this and deal with your request all in one quick call dont
forget the call is free if you dial 150 from any Virgin Media landline.
Please provide us with a copy of the e-mail that you received from Alex
Green for further investigation.
We can help you with your query only when you tap in the customer
verification password (CVP)."
I'm obviously dealing with an overseas bot, but also can't face starting an interminable series of phone calls. Can someone please point me at the Alex Green email (letter?) so I can placate them on that one.
At long last I got round to chasing my £50. I rang 150 and after a short conversation was promised a call back after he (Basrat with a strong Scottish accent) had verified the refund with his supervisor. Within 90 seconds I had my call and was told the £50 would be credited to my next bill - here's hoping!
Copied from an email sent to me :-
Just checked my Virgin Media account and it is now showing a £50 credit - success!
Just realised I still never received my £50. I've given up via email (if you look at my previous messages you see why). I don't have a Virgin phone - can someone please tell me what the landline equivalent is and which department I ask for when I get through. May just give up on the whole thing and admit defeat.
Unfortunately it's an 0845 number - 0845 454 1111 - and I don't have a clue which department is best to speak to. Sorry.