Has anyone see this before? I have a Roamio Plus with a SA CableCard and when I try to use tuners 5 and 6 all but the in the clear channels say not authorized and to call Comcast. Does Comcast have to do something on their end to get my 5th and 6th tuners authorized? I tested this by recording 4 shows and used the 5th tuner to navigate channels. Then used the 5th tuner on an in the clear channel and used the 6th channel to navigate channels.
I would push getting a discussion with Comcast Executive Support to find out what the specific issue is in your division or region. If they do not know what it is I would push them to find out what it is. Also I would push they need to support you specifically if they have X1 in the region supporting 6 tuners as they have to offer and support the same with Tivo. Also you may want to raise this with your department of public utility and or cable advisory council in your area.
I assume your using a Tuning Adapter. This error usually only occurs on SDV channels when a TA is used to tune a channel. This error will generally only occur after long periods of inactivity. Your Tivo does request the channel be tuned again to prevent a recording failure. Its expected behavior and should be a non-issue for you.
Good info. I tested for several hours last night. I'm definitely getting all 6 tuners to work and have no errors. Yeah! So the firmware update on Charter to 1.5.2_F.3001 definitely got my box working correctly. It only took several months for Charter to get me the firmware.
Good info. I tested for several hours last night. I'm definitely getting all 6 tuners to work and have no errors. Yeah! So the firmware update on Charter to 1.5.2_F.3001 definitely got my box working correctly. It only took several months for Charter to get me the firmware.
Keep us posted how things are working after several days!
1.5.2_F.3001 does not have a "Clean Bill of Health" with other 6-tuner users in this thread, but problems seem to vary quite a bit here depending on what cable company you are with.
I'm with Charter in Southern California and am running 1.5.2_F.2401 successfully but with only 5 tuners active on my Roamio Pro. I also have a basic Roamio 4-tuner that has 1.5.2_F.1601 that works with no problems at all. Seems like Charter has some ongoing problems with updating the firmware over the cable... I'm not sure what they consider to be their "Current" firmware release???
Keep us posted how things are working after several days!
1.5.2_F.3001 does not have a "Clean Bill of Health" with other 6-tuner users in this thread, but problems seem to vary quite a bit here depending on what cable company you are with.
I'm with Charter in Southern California and am running 1.5.2_F.2401 successfully but with only 5 tuners active on my Roamio Pro. I also have a basic Roamio 4-tuner that has 1.5.2_F.1601 that works with no problems at all. Seems like Charter has some ongoing problems with updating the firmware over the cable... I'm not sure what they consider to be their "Current" firmware release???
They tried doing a firmware upgrade to the Motorola cards I had in my S3 that were being migrated to my Roamio Pro and they couldn't get them to pair nor could they get the firmware to upgrade.
They're supposed to be out on Tuesday with multiple CableCards and at least an additional tuning adapter to try and get my issues resolved with card pairing. I can only hope they bring the right card with the right firmware.
EDIT: One thing I ran across in setting up a replacement Roamio Pro is that the Tivo made note that the tuning adapter doesn't support 6 tuners. It's a Motorola MTR700 running firmware 1.37, which people around here have said should work for 6-tuner operation. Has anyone encountered such an issue in trying to get 6 tuners up and running?
Did you have both V58 and the black-screen issue? I'm still on 20.3.7 + PKEY1.5.3_F.p.0601 -- along with a recent Cisco TA firmware that the cableco pushed out to address the black-screen issue.
I'm getting V58 after few hours, but no longer have tuning failures. The V58 lasts for about 10 secs and repeats approx every 55 mins. Also, oddly enough, when I get the V58 message, video freezes, but audio is not affected.
Curious if anyone else had the similar symptoms with PKEY1.5.3_F.p.0601.
I just discovered the V58 error I've experienced on Roamio actually occurs on all my DVRs :: Roamio, TivoHD and the cable company's SA8300HDC.
Tonight I set all three DVRs to the same channel where I've experienced V58 and tonight saw them freeze simultaneously. My issue seems to have nothing to do with Roamio or the CableCARD being able to tune 6 channels.
Just started getting these V58/V53 errors on Friday. The Plus I have has been working fine with a Moto 6.25FW cable card from Frontier FiOS since I got it in back in August. It seems to cause all the tuners to go black before either the V58 or V53 error comes up. I need to do more experiments to see what triggers it, but so far it seems to be when shows are recorded on Syfy. I guess the first this to try is to drop down to 6 tuners. I just wanted to post what is going on, since it sounds like the Moto with 6.25 is supposed to be one of the trouble free configurations, and it was working great for over 6 months.
My service appointment went a little less smooth than expected, as the tech was late and didn't come out with multiple cards, only a single card.
The FW on the card appears to be less than 6.25, though I have six premium channels including SyFy all recording at the moment without any apparent issue.
However, the downside is that the Charter rep is tossing Motorola under the bus because they don't have the ability to firmware upgrade the CableCards nor have CableCars with FW at 6.25.
I'll need to keep an eye on the situation since the FW isn't up to spec, though it is tuning on all six tuners at the moment and recording on all six without any apparent issue.
I bought a Roamio Pro 2 weeks ago, and had things working great. Until I noticed that some recordings weren't being recorded. I noticed this when Helix failed to record and I was sitting down to watch that right as it aired. I eventually did some experimentation and found that 4 tuners work on my Tivo.
I'm on Comcast in the Minneapolis, MN area, with an SA card. I tried calling their CableCard phone line, but I could barely understand the CSR and they clearly didn't understand what I meant by 'CableCard firmware'. Do I just tweet @Comcast Cares to get some resolution?
Tweeting got me in touch with Comcast's Executive Customer Relations. I spoke to one of them on the phone earlier and explained that I need a firmware update for my CableCard so it'll let me use all 6 tuners on my new Tivo.
They called back half an hour later asking that I call Tivo. I explain that I already did and the issue is not a Tivo firmware issue, it's a firmware for the Comcast-provided CableCard. They're waiting to hear back from one of their internal resources.
Nice, they called back again to inform me that one of their technical people responded. My CableCard's firmware update started 9 minutes prior, and would be done in 5 minutes. I thank them profusely for taking care of it. I check my Tivo, and see the new firmware is on my CableCard. And now I can tune 6 channels at once. Woo!
For other Comcast people who have this issue, tweeting @ComcastCares worked for me. They connected me to Comcast's Executive Customer Relations. Their number is 888-966-7794. From the automated message on that line, it sounds like anyone here should be able to call them and leave a message, but I don't know for certain if that'll get you help. I leave that here in hopes it's helpful for others.
Nice, they called back again to inform me that one of their technical people responded. My CableCard's firmware update started 9 minutes prior, and would be done in 5 minutes. I thank them profusely for taking care of it. I check my Tivo, and see the new firmware is on my CableCard. And now I can tune 6 channels at once. Woo!
For other Comcast people who have this issue, tweeting @ComcastCares worked for me. They connected me to Comcast's Executive Customer Relations. Their number is 888-966-7794. From the automated message on that line, it sounds like anyone here should be able to call them and leave a message, but I don't know for certain if that'll get you help. I leave that here in hopes it's helpful for others.
Guys don't get to excited it seems keen is in an area that did not get 3001 firmware like Palm Beach County. So getting anyone at comcast to admit to it was individual will be impossible.
Guys don't get to excited it seems keen is in an area that did not get 3001 firmware like Palm Beach County. So getting anyone at comcast to admit to it was individual will be impossible.
This is probably 100% accurate. To date, I've spoken with three representatives from this office. Each have claimed that this is news to them, and is a TIVO problem, not a Comcast problem. That their cards support six tuners and work as designed. (The X1 is the common pointer for equipment) and they even suggest that the X1/2 will support up to 8 tuners with the new PK809 card coming soon.
I have a new, fourth, rep now that I'm in a email conversation with, so we'll see how that turns out.
I'm going to just keep trying till I hit the right one, or until Comcast upgrades my area.
One of them did indicate that there was a pre-trial in south Florida for the new firmware, and that it caused a number of problems, so they rolled them all back. - just an FYI
So after reading these last few posts I decided to give comcastcares a chance. I tweeted them last night, and they quickly responded asking for my contact information. This morning a representative called me to get more information. She said someone would follow up with me today. Jonathan from my local (zip 30041) "field team" called me this afternoon. He told me that all Comcast cablecards are the same, and that they all have the same firmware. He also told me that cablecards are one-way devices, meaning that the cablecard talks to Comcast but Comcast cannot talk to the cablecard. Since this is the case, Jonathan said the cablecard can not be updated! Geez! What a line of BS! He offered to send a tech with a new cable card, but he said since they were all the same this would not fix my problem. I told him I only wanted a new cablecard if it came with the updated firmware. Again he told me that the firmware on all of the cards is the same, so I told them there was no point in just swapping out of date cards. He then offered to forward my information to "Engineering" for more investigation. Now what are the chances that my information actually goes to an actual engineer that understands cablecard technology? The quest continues...
So after reading these last few posts I decided to give comcastcares a chance. I tweeted them last night, and they quickly responded asking for my contact information. This morning a representative called me to get more information. She said someone would follow up with me today. Jonathan from my local (zip 30041) "field team" called me this afternoon. He told me that all Comcast cablecards are the same, and that they all have the same firmware. He also told me that cablecards are one-way devices, meaning that the cablecard talks to Comcast but Comcast cannot talk to the cablecard. Since this is the case, Jonathan said the cablecard can not be updated! Geez! What a line of BS! He offered to send a tech with a new cable card, but he said since they were all the same this would not fix my problem. I told him I only wanted a new cablecard if it came with the updated firmware. Again he told me that the firmware on all of the cards is the same, so I told them there was no point in just swapping out of date cards. He then offered to forward my information to "Engineering" for more investigation. Now what are the chances that my information actually goes to an actual engineer that understands cablecard technology? The quest continues...
So Jonathan called me back to tell me that he had spoken with Engineering. Engineering told him that 6 tuner support was not available in my area, and that there is no ETA for the upgrade in my area. This is a disappointing answer, but at least it seems to be accurate.
Guys from what I have been told by the FCC it is illegal for Comcast not to support 6 tuners if their own equipment supports 6 tuners. Here in Houston the x1 supports 6 tuners so it is illegal for the cable card provided by them not to support 6 tuners. What we must do is all pull our strength and stop talking about and stop whining and file a class action lawsuit not just for this. But for OnDemand not being available to all areas for PPV not working when in fact it should and used to and, for charging us 9.95 per cable card when the website clearly state first card free 2.50 for each additional card. Might I add no one even mentions an outlet fee till you get the bill.
We all complain like dummies to one another we need to step this thing up. We are paying for service we should not be treated like 2nd class citizens because we choose to use Tivos instead of Comcast's horrible equipment.
I have contacted a few lawyers none of them seem like the guy, but I am still looking. If you know anyone PM if you don't feel comfortable posting in public.
Guys from what I have been told by the FCC it is illegal for Comcast not to support 6 tuners if their own equipment supports 6 tuners. Here in Houston the x1 supports 6 tuners so it is illegal for the cable card provided by them not to support 6 tuners. What we must do is all pull our strength and stop talking about and stop whining and file a class action lawsuit not just for this. But for OnDemand not being available to all areas for PPV not working when in fact it should and used to and, for charging us 9.95 per cable card when the website clearly state first card free 2.50 for each additional card. Might I add no one even mentions an outlet fee till you get the bill.
We all complain like dummies to one another we need to step this thing up. We are paying for service we should not be treated like 2nd class citizens because we choose to use Tivos instead of Comcast's horrible equipment.
I have contacted a few lawyers none of them seem like the guy, but I am still looking. If you know anyone PM if you don't feel comfortable posting in public.
I am in Houston also and I am not happy that I am limited to 5 tuners!
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