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Tuners 5 and 6 Not Authorized

282K views 1K replies 197 participants last post by  Hank4 
#1 ·
Has anyone see this before? I have a Roamio Plus with a SA CableCard and when I try to use tuners 5 and 6 all but the in the clear channels say not authorized and to call Comcast. Does Comcast have to do something on their end to get my 5th and 6th tuners authorized? I tested this by recording 4 shows and used the 5th tuner to navigate channels. Then used the 5th tuner on an in the clear channel and used the 6th channel to navigate channels.
 
#678 ·
If anyone in central NJ is looking to get a cisco card from cablevison i know the freehold optimum store has them, and once you get that maybe Margret can get your firmware updated
Thank you. I may drop by there tomorrow. Is there a specific one to ask for? I know I want the Cisco 1.5.3.1101 firmware.. is that enough info?

Oh wait.. you said Cablevision.. dang.. am Comcast.

My new Roamio pro and Mini should arrive tomorrow (Thursday)... would be cool to have the correct cablecard waiting on it.
 
#679 ·
A few answers from our awesome engineer:

- Responding to 'Could you define recent Motorola CableCARDs':

Any Motorola CableCARD with firmware version 06.25 is considered current.
It is our experience that you should be able to tune Copy Protected channels
on every/all tuners regardless of the CableCARD's part number. Version
02.65 is too old. If there is a case where a Motorola CableCARD is
experiencing problems, we need to hear about it, and ask you to collect all
the data described in Margret's post #212.
My TivoHD shows this for the Motorola CC..

Motorola
HW: 0469927002 Boot: 03.25
FW* 06.25 E 04/10/12 06:17
FW 05.23 ---

So, that FW* is the 06.25 I am looking for? I should be able to take that cablecard and stick it in my new Roamio Pro (arriving soon) and get it autorised for the new device and then use all 6 tuners and access Protected channels as well?
 
#680 ·
My TivoHD shows this for the Motorola CC..

Motorola
HW: 0469927002 Boot: 03.25
FW* 06.25 E 04/10/12 06:17
FW 05.23 ---

So, that FW* is the 06.25 I am looking for? I should be able to take that cablecard and stick it in my new Roamio Pro (arriving soon) and get it autorised for the new device and then use all 6 tuners and access Protected channels as well?
Yes, FW* 06.25 is fine. Been using a Moto card with that firmware for a few months now with my Roamio Pro without issue for all 6 tuners.
 
#681 ·
I bought some Moto M-cards with the following hardware and firmware versions:

Card-1
HW: 0554050003 BOOT: 04.01
FW:
FW* 06.25

Card-2
HW: 0469927002
FW: 02.65
FW* 06.25

Card-3
HW: 0469927002
FW: 02.65
FW* 06.25

Card-4
HW: 0469927002
FW: 02.65, --.--, 03.25

Card-5
HW: 0469927002
FW: 02.65, --.--, 03.25

Card-6
HW: 0537971002
FW: 02.65, --.--, 03.25

Card-7
HW: 0537971002
FW: 02.65, --.--, 03.25

Regarding the HW designation on card 1, what is "BOOT: 04.01" and why is that the only card with such a designation?

What's the difference between "FW" and FW*"? Some cards have one or the other and some have both. Why multiple entries?

On cards 4-7, there's a gap between the FW versions listed. What's up with that?

Finally, the cards from my cableco have:
Hardware Version: 0469927002
Firmware: 03.31, 02.65, 03.25
which indicates to me that their cards will not provide me full 6-tuner access, since they don't have that "06.25" mentioned earlier in this thread.

How to make sense of this?
 
#685 ·
You can buy them on eBay but they can't be used with any major cable company since they aren't in their database.
My cableco entered mine into their database and we will proceed to try and get them to work.

People will tell you not to buy on eBay because the cards may be stolen, defective and whatnot. There may be something to this as I cannot get (so far) any of mine to work fully. The cableco and I have tried seven cards, none of which seem to work right. Curiously, I can receive channels 455-485 (which I think is their basic digital package) but no channels above that or below it, not even non-CP channels.

I admit to not understanding the technology all that well. They sent me their troubleshooting guide for TiVo cableCARDS and everything looks like the card should be working, but I can see only a small range of channels. The others have no image.

So, while the cards appear to be working, it is for a limited number of channels (which tells me it's a cableco problem). I may have to figure it out for them. Anyone have any ideas?
 
#687 ·
My Roamio arrived last night and I installed one of my own Motorola M-cards. The card is not yet paired so it's not surprising that I'm getting the "not authorized (V58)" errors on most channels. I am receiving 455-485 which is, I think, their basic package. No authorization needed, I suppose.

The Roamio seems to be more informative than my THDs regarding why a channel has no picture.

The diagnostics screens indicate that decoding should happen for all six tuners. That's encouraging.
 
#688 ·
My cableco entered mine into their database and we will proceed to try and get them to work.
Like I said, no major cable company will do this. I am assuming you have a regional cable company. And even if they try, it is doubtful they will ever pair a card brought in externally (unless you get lucky and find an tech person with amazing knowledge of cablecards).

And yes, most of those cards are stolen (or just not returned) from a cable company. However, I doubt it would affect getting it paired since there is not a national database of stolen cablecards.
 
#689 ·
My Roamio Plus arrived Wednesday night and it took over a day to get everything setup properly with them. I originally obtained 3 cablecards and as usual, the first one i inserted was bad. Both of the other two working cards were version 1.5.2.3001.

As suspected, I'm getting the dreaded V58 errors that everyone is mentioning... my question is, how do I disable the 6th tuner? I've searched the tivo site, these forums and I see mention of it, but not the steps to do so. Also, if I'm reading right, the setup seems to be stable for 5 tuners and not 6 correct?

Thanks.
 
#690 ·
As suspected, I'm getting the dreaded V58 errors that everyone is mentioning... my question is, how do I disable the 6th tuner? I've searched the tivo site, these forums and I see mention of it, but not the steps to do so. Also, if I'm reading right, the setup seems to be stable for 5 tuners and not 6 correct?

Thanks.
Go to Settings > Channels > Channel List
and enter one of the following number sequences using the number buttons on the remote. This will tell Roamio the how many tuners it can use.
- 88633 = use 3 tuners
- 88634 = use 4 tuners
- 88635 = use 5 tuners
- 88636 = use 6 tuners
 
#691 ·
Go to Settings > Channels > Channel List
and enter one of the following number sequences using the number buttons on the remote. This will tell Roamio the how many tuners it can use.
- 88633 = use 3 tuners
- 88634 = use 4 tuners
- 88635 = use 5 tuners
- 88636 = use 6 tuners
then force a reboot of the tivo:
tivo >> settings >> help >> restart
 
#694 ·
Without the restart it's possible you disabled a good tuner. A restart forces a rescan of the tuners and disables the one not working well?

I tried without the restart and still got the V58 error. TiVoMargret advised a restart and all is now good.
andyf, are you currently running 4 or 5 tuners in the Houston area? I've seen varying reports from different users.
 
#695 ·
I'm currently running 5 tuners. I don't get the V58 errors anymore but occasionally I'll get the V53 channel not available message. This can be fixed by tuning to another channel and back. I think this is a TiVo problem.

I have an Elite in the bedroom that I duplicate my SP recordings on. So far I have had to use it on 2 occasions. Two nights in the last month or so I got failed recordings due to No Signal (V53 error).
 
#696 ·
I'm currently running 5 tuners. I don't get the V58 errors anymore but occasionally I'll get the V53 channel not available message. This can be fixed by tuning to another channel and back. I think this is a TiVo problem.

I have an Elite in the bedroom that I duplicate my SP recordings on. So far I have had to use it on 2 occasions. Two nights in the last month or so I got failed recordings due to No Signal (V53 error).
Those [V53] errors have gone away here with the 1.5.3 firmware.

See if you can find a guy named Chad A with Comcast who's a social media specialist. I think he might be able to communicate with your local area partners and facilitate a firmware upgrade for you.
 
#697 ·
Yes, FW* 06.25 is fine. Been using a Moto card with that firmware for a few months now with my Roamio Pro without issue for all 6 tuners.
Thx again... Comcast/Motorola card with 6.25 firmware worked fine. Strange thing.. the Comcast CableCard activation phone number: 1-877-405-2298.. did not work.. called several times at 9:30-10:30 am and a recording said to call back during "regular" hours. A subsequent online support chat offered the number 1-888-739-1379, which I think is the regular hotline number, and I ended up with a tech that had gone through cablecard training with the tivos and he took care of everything himself.

Now I am in the middle of the min's V70 error problems which is not seeing the roamio pro on the net (even though during setup the mini is physically sitting on top of the roamio and is plugged into the same hub). This is talk for a different thread, of course, but Tivo tech support's "wait 72 hours while rebooting everything everything from time to time" does not inspire confidence so I thought I'd share for the next people researching these issues.

Thanks again.
 
#698 ·
Thx again... Comcast/Motorola card with 6.25 firmware worked fine. Strange thing.. the Comcast CableCard activation phone number: 1-877-405-2298.. did not work.. called several times at 9:30-10:30 am and a recording said to call back during "regular" hours. A subsequent online support chat offered the number 1-888-739-1379, which I think is the regular hotline number, and I ended up with a tech that had gone through cablecard training with the tivos and he took care of everything himself.

Now I am in the middle of the min's V70 error problems which is not seeing the roamio pro on the net (even though during setup the mini is physically sitting on top of the roamio and is plugged into the same hub). This is talk for a different thread, of course, but Tivo tech support's "wait 72 hours while rebooting everything everything from time to time" does not inspire confidence so I thought I'd share for the next people researching these issues.

Thanks again.
Sometimes, Minis have difficulty with certain switches. Perhaps you could try a different switch.
 
#699 ·
Sometimes, Minis have difficulty with certain switches. Perhaps you could try a different switch.
Thx.. I tried this (plugging both directly into the router hub) and everything else. Its 48 hours now and counting. Again, in case anyone else stumbles on this here instead of the properr V70 error threads.. the weirdest thing I read suggested RMAing the Mini from Tivo and going to BestBuy (if they are stocked) and pick up a mini and go through the activation sequence myself. The suspicion of that thread was that the Tivo store makes mistakes while activating. I wonder if the 72 hour wait advice is really the lead time needed for the queue of badly activated minis.
 
#700 ·
UPDATE:

TW Cable NEW (Northeast Wisconsin)

Cable Card Replaced

Cisco
H/W Model: 0803, Ver: 0010
OS: 1.5.3_F.p.0601
(2012 Physical Build date)

Cisco STA-1250 (No Change, same software)

I've had no failures recording. I've had not (initial) failures tuning. I have turned the TV on in the morning to see thing errors. Specifically it seems to fallback to V58 even though the channel is part of the package. Bounce around for a bit and it seems to allow tuning again.


Jesse - CCNA R&S
---
People say the road to Hell is paved with good intentions.
Why? Do they think there's a shortage or bad ones?
 
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