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Unexpected Reboot

17K views 91 replies 28 participants last post by  aaronwt 
#1 ·
My Roamio Pro started acting flaky while watching a recorded SD movie. The video froze while the audio kept running, then the unit rebooted. I usually get a unannounced reboot at 3 AM on my Premiere XL, but never at 4 PM. Hope this isn't a sign of things to come.
 
#53 ·
That's not my reboot problem. The reboots I have noticed have been when I was using it - after exiting Netflix or watching a recorded TV show, but not every time.
Having a reboot on [any] TiVo while you just told it to do something, especially when using non-native apps (like Netflix) is not very unusual. Not saying it is "expected" but far more "typical".

This thread [seems to be] more about rebooting when not using it, or when you have not touched it for a while, like when it has been recording or playing back something for several minutes or more. That is far less common (at least in previous models). I suspect this is happening a lot more than most people out there realize it.

As an update on my stuff- it hasn't rebooted since my last report, and have changed nothing yet. After the next reboot, I plan to start unplugging the HDMI as a test to try and confirm/deny it might be related to the TV. At this point I would have to see no reboot for approximately 5 days while doing that to be confident there is a link.

Update: Have the "pending restart" for the service update, so I will wait until after the reboot after this coming planned one.
 
#54 ·
Update: Have the "pending restart" for the service update, so I will wait until after the reboot after this coming planned one.
It rebooted itself for the update at 08:11:03, which seems like a strange time.

Anyway, here we go again:

FAIL: Fri Sep 27 20:07:38 EDT 2013
FAIL: Fri Sep 27 20:08:08 EDT 2013
FAIL: Fri Sep 27 20:08:31 EDT 2013
FAIL: Fri Sep 27 20:08:54 EDT 2013
FAIL: Fri Sep 27 20:09:17 EDT 2013

So now that I know nothing has changed I will start disconnecting the HDMI cable when not using it and see if there is any difference....
 
#55 ·
I put mine on standby when I'm not using it. Since that disables the output, I wonder if that would make a difference? Maybe that's why I don't see the reboots when I'm not using it (I can tell because the SPS9S clock in the upper right corner would disappear if it rebooted). It's easier than disconnecting the cable.
 
#56 ·
I put mine on standby when I'm not using it. Since that disables the output, I wonder if that would make a difference? It's easier than disconnecting the cable.
That is a very good idea. Can't say if it would work or not. I suppose that could be tested later, if disconnecting the HDMI proved to be a solution. So far it has been 24 hours into my disconnection test, so far no reboot (but that isn't saying much)
 
#57 ·
So far it has been 24 hours into my disconnection test, so far no reboot (but that isn't saying much)
Unfortunately I ruined the test because I fell asleep last night at the TV and when I woke, I forgot to unplug the HDMI cable. And then:

FAIL: Mon Sep 30 02:03:50 EDT 2013
FAIL: Mon Sep 30 02:04:13 EDT 2013
FAIL: Mon Sep 30 02:04:36 EDT 2013
FAIL: Mon Sep 30 02:04:59 EDT 2013
FAIL: Mon Sep 30 02:05:22 EDT 2013
FAIL: Mon Sep 30 02:05:45 EDT 2013

But it hadn't rebooted since the 27th. I was so close to proving this is working, now I have to start over :(

UPDATE: I still didn't bother to unplug it this morning when I wrote this... it rebooted again at 3pm ...
 
#58 ·
My Roamio pro has now rebooted with TV off, with TV on, while lots of shows are recording, while no shows are recording, while watching live TV, and while fast forwarding through recorded shows. Basically it just reboots almost every day and for myriad reasons. I'm growing impatient.
 
#59 ·
Having a reboot on [any] TiVo while you just told it to do something, especially when using non-native apps (like Netflix) is not very unusual. Not saying it is "expected" but far more "typical".

This thread [seems to be] more about rebooting when not using it, or when you have not touched it for a while, like when it has been recording or playing back something for several minutes or more. That is far less common (at least in previous models). I suspect this is happening a lot more than most people out there realize it.

As an update on my stuff- it hasn't rebooted since my last report, and have changed nothing yet. After the next reboot, I plan to start unplugging the HDMI as a test to try and confirm/deny it might be related to the TV. At this point I would have to see no reboot for approximately 5 days while doing that to be confident there is a link.

Update: Have the "pending restart" for the service update, so I will wait until after the reboot after this coming planned one.
Definitely very unusual to reboot in my use of TiVos.
 
#61 ·
So far I have not seen any reboots using Netflix on my Roamio Pro. Since Netflix made the SuperHD change last week, I've used Netflix at least twenty times on my Roamio Pro.
 
#65 ·
Unfortunately I ruined the test because I fell asleep last night at the TV and when I woke, I forgot to unplug the HDMI cable.
OK, some time has passed with no more procedural issues. I have now proven beyond any doubt that my Roamio rebooting is, indeed, solved by disconnecting the HDMI cable when the TV is "off", just like Margret suggested. This also means that the repeated rebooting is *caused* by being connected to this particular TV when it is "off".

I will now move on to trying the TiVo "standby" mode instead of disconnecting the HDMI cable to see if that works as an alternate work-around for this major bug/issue... I should know the results pretty quickly.
 
#66 ·
Maybe an active hdmi splitter will work?
 
#67 ·
OK, some time has passed with no more procedural issues. I have now proven beyond any doubt that my Roamio rebooting is, indeed, solved by disconnecting the HDMI cable when the TV is "off", just like Margret suggested. This also means that the repeated rebooting is *caused* by being connected to this particular TV when it is "off".

I will now move on to trying the TiVo "standby" mode instead of disconnecting the HDMI cable to see if that works as an alternate work-around for this major bug/issue... I should know the results pretty quickly.
Thanks for the updates. This is an interesting (albeit annoying) bug for those people that are experiencing it... I wonder what is happening to trigger the reboot.

For the record, I don't have a Roamio yet.
 
#68 ·
Thanks for the updates. This is an interesting (albeit annoying) bug for those people that are experiencing it... I wonder what is happening to trigger the reboot.
Margret said it has something to do with the TV model.

Yes, it is annoying. I fell asleep watching TV, again, and went to bed at 3am, forgetting to put it in standby or unplug the HDMI. It rebooted at 4:12am and then AGAIN at 6:40am this morning.

(And yes, this ruined my second testing of using standby as an alternative to unplugging the HDMI, but I will keep working on it and should have a conclusion this weekend, I hope)
 
#69 ·
Margret said it has something to do with the TV model.
I'm wondering what those particular models are doing that TiVo can't seem to deal with? Is it the TiVo that can't handle (or ignore) rogue commands, or maybe the devices are doing some kind of polling, and the TiVo isn't handling the request properly? I'm just thinking out-loud :)

Yes, it is annoying. I fell asleep watching TV, again, and went to bed at 3am, forgetting to put it in standby or unplug the HDMI. It rebooted at 4:12am and then AGAIN at 6:40am this morning.

(And yes, this ruined my second testing of using standby as an alternative to unplugging the HDMI, but I will keep working on it and should have a conclusion this weekend, I hope)
Keep us posted, and I hope you get a fix, form TiVo, soon :up:
 
#70 ·
I put mine on standby when I'm not using it. Since that disables the output, I wonder if that would make a difference? Maybe that's why I don't see the reboots when I'm not using it (I can tell because the SPS9S clock in the upper right corner would disappear if it rebooted). It's easier than disconnecting the cable.
Testing complete!

Looks like your prediction was correct! Putting the Roamio in standby is just as effective as unplugging the HDMI cable for preventing the rebooting. Kinda surprising, and much more convenient. Thanks.
 
#71 ·
Hi all,
I have a Roamio Plus connected to my Pioneer plasma TV. The model number is PDP-6010FD. My Roamio is connected via HDMI and I am getting the reboot problem. The internet connection is by the wired LAN. My previous DVR was the original Series 3 with no reboot issues.
 
#72 ·
I have a Roamio Plus connected to my Pioneer plasma TV. The model number is PDP-6010FD. My Roamio is connected via HDMI and I am getting the reboot problem.
Well, if you are discovering it is rebooting with the TV off, then start putting the Roamio in standby whenever the TV is off. It is easy- just touch the front panel light on the left and wait a moment and it will go into standby. When ready to use it again, just touch that area and it will wake up.

Margret is putting me into the next beta- supposedly coming in a few weeks, that is supposed to address the issue.

My previous DVR was the original Series 3 with no reboot issues.
I have had nearly every TiVo model and have never seen this issue until the Roamio. And this particular 52" Vizio LCD (08-2007) was connected to my Premiere and TiVo HD the exact same way.
 
#73 ·
crxssi, thanks for the suggestion.

Well, if you are discovering it is rebooting with the TV off, then start putting the Roamio in standby whenever the TV is off. It is easy- just touch the front panel light on the left and wait a moment and it will go into standby. When ready to use it again, just touch that area and it will wake up.
The reboot does occur while the TV is off, however, I don't want to put my Roamio in stand-by because I watch TV using my Slingbox on my computer in the other room or sometimes at work.

I have only seen the reboot twice.

Mike
 
#76 ·
I believe we have a fix for the problem, and I expect it to be released before the end of the month. If you'd like to help verify the fix, you can sign up for the Beta program. To do so:

1. Register your Roamio at http://fieldtrials.tivo.com

2. Send me an email and let me know you've done so. Use the subject: "Roamio HDMI TV issue".

--Margret
 
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